Cristiano S.
Yelp
Incorrect charges and unsatisfactory service
Unfortunately, my experience at this hotel was very negative. I got a message via Whatsapp from the Hotel prior to the checkout, offering a transportation service to the Airport. I asked and I was told by the reception that this service was included in the stay and would be free of charge. However, after the transportation, I was wrongly charged nearly €40 for this service.
When I tried to resolve the issue with management, the response was unsatisfactory and even arrogant. Management claimed it was a misunderstanding and said I should have asked beforehand - which is strange because I did ask and received a clear response that the service was included.
After requesting a refund, I was told it was not possible, but they could offer a 50% discount on a future stay, which is completely unreasonable since the issue should have been resolved at that moment, and not trying to get more money with this situation.
I recommend avoiding this hotel if you are looking for honest and professional service. The lack of transparency and the uninterested attitude from management made the experience frustrating and unresolved.