Hotel Jaizkibel

Really lovely hotel with helpful staff. We ran up to Hondarriba with limited time from San Sebastián and wish we had another day or two to explore the area! We will come back and will bookmark the Hotel Jaizkibel

Nice modern hotel just 10 min walking to hondarribia old town.. parking on site, light breakfast. Peaceful area ..recommended to rent a car if you want to visit basque country Friendly and attentive personnel on reception and restaurant are remarkable

We stayed here with a group of friends and discovered that we were charged double the price for the exact same rooms — same dates, same booking conditions. There’s zero price transparency, and when we raised the issue, the manager was extremely aggressive and defensive, refusing to engage in any kind of respectful conversation. We paid €400 per night, and still there was no coffee in the room, no housekeeping between nights, and the staff was consistently rude and unhelpful. At this price point, the lack of basic service is unacceptable. There are plenty of far better options in Hondarribia for a fraction of the price, where you’ll be treated with basic courtesy. We would absolutely not recommend this hotel!

Very disappointing – not worth the price. I honestly don’t understand the positive reviews for this hotel. From the moment we arrived, the staff were cold and unwelcoming. The room smelled musty, the bedding was uncomfortable and clearly not clean (stains on the sheets), and housekeeping had clearly been rushed—there were hairs in the shower and the trash hadn’t been emptied. Noise was another big issue: the walls are paper-thin, and we could hear every word from the room next door. For the price we paid, we expected a much better standard of service and comfort. Unfortunately, this stay was a big letdown. Definitely wouldn’t recommend.

What a great stay we had! Oihana at the reception is just brilliant! The room was cozy and the bar had amazing food. Looking forward to come back!

A very nice modern hotel with underground parking. Rooms, whist not large, are perfectly adequate and very clean. Some have baths and some only showers. Ours had a little terrace, which would have been nicer with a little seat on it.|Breakfast was a nice buffet, and seemed to be replenished frequently. My only minus was the coffee, which we all thought was dreadful. Ask for one from the machine at the bar which is slightly better.

We were moved to the hotel when our original was overbooked, so didn’t actively plan to stay there. From first arriving, the staff were absolutely charming, very friendly and helpful. Positives: we were given a junior suite, which was ideal as it offered ample space, with a separate seating area, small balcony and a dual aspect. The food was great, particularly the tasting menu (see pics). The bar menu is extremely reasonable and offers a good choice of meals. The air conditioned room was spotlessly clean, the bed comfortable with sufficient pillows. The bar and restaurant were very well appointed with fragrant jasmine bushes. Negatives: communication around restaurant opening times was poor, resulting in my husband and I missing dinner on Sunday when it was closed. However, the receptionist has promised to address this. The management seems a little inflexible- the rest of our group wanted to join us for a drink and food one night but the hotel was unwilling to accommodate and would only allow drinks on a terrace away from the restaurant, but made it clear that they were not to stay for long, despite the bar area not being busy. ||However, on balance, this is a really good hotel, with excellent staff, great food and well maintained and comfortable accommodation.

We had a great stay at this hotel. The staff is really friendly and helpful. We got all kinds of directions on how to get there from Bilbao, how to get to different towns in France, how to use the busses and trains, as well as how to get to the old town and to the restaurant area. Housekeeping was excellent. The room was cozy, with a wonderful view of the hills. It was very quiet and we got quality sleep. The area is very green, quiet and residential.