Hotel JAL City Haneda Tokyo

Good hotel near Haneda Airport. Decent eating options within walking distance. Rooms are decent sized with a large accessible shower, good room amenities. In the lobby is a sitting lounge offering free coffee/tea/water/soda and free bread put out every morning at 5am. I wouldn't mind staying here again.

Had to be at the airport at 6am so I was looking to book a hotel right outside the airport and with a shuttle so I wouldn't have to deal with the trains from central Tokyo so early. Was very pleased with my stay here! The staff were incredibly helpful at check in and made sure to explain the shuttle schedule and procedures to me. The room itself was spacious for Japanese single traveler rooms which was a nice change to what I had been used to thus far on the trip. Was also very clean which helped me relax. Lots of amenities at your disposal when staying here. The shuttle is very easy to use in the morning and made the start to my day as smooth as possible. I would definitely consider staying here again next time I have an early flight out of Haneda.

We chose this hotel as we wanted to be close to the airport for our flight the next morning, and well, it was really perfect for that. They offer a free shuttle taking you to the airport, which was amazing. The station is also just a short walk away and there are lots of restaurants in the vicinity.||Service was okay, check-in smooth and check-out even smoother. Our room was rather small, but okay for one night. Next time, I might choose this hotel again, but opt for a bigger room and two beds, it was a boy cozy for us two. Bathroom was fine as well.

After resting in the lobby and attempting to check in at the automatic machine, I was approached by a male receptionist who spoke in an unnecessarily aggressive and rude tone, stating that check-in was only available from 3:00 pm. I politely suggested that he check whether any rooms might already be available. He said yes, but informed me that there was an extra charge of 3,000 yen for early check-in, which I found unreasonable, especially considering it was only 1:00 pm. What bothered me most was not the policy itself, but the attitude. A simple “good morning,” a smile, and a calm explanation that early check-in is possible for an additional fee would have been more than sufficient. There was also a strong sewage smell coming from the bathtub, which was very unpleasant. The breakfast was not fresh and lacked quality. The location is convenient for the airport, but overall the experience was disappointing and I would not stay here again. There are many other hotels in the area that offer better service.

Great service and easy check-in (even using the kiosk)! They kindly held my bags prior to check-in and again for 6 hours after checkout. The room was clean and quiet, with a good mattress. Only a very short walk to the train station. Note: Their airport shuttle only runs in the morning, but it was easy to walk with my luggage to the station and catch a train to the airport. Would definitely stay again! There is a FamilyMart across the street, a Lawson's on the way to the train station, and a 7-Eleven at the train station.

The hotel offers a free shuttle service from Haneda Airport, which is extremely convenient. The rooms are cozy and very clean, and all essential toiletries are provided. The staff is exceptionally friendly, and the breakfasts are delicious and varied - from fresh fish to fruit. I highly recommend this hotel and would be happy to return.

My first hotel stay ever in Japan. Clean, compact, efficient, good hot breakfast and great customer service. They even offered to store my large ski gear by reception so I didn’t have to lug to my room.

So here are the things I didn't really like or appreciate about the hotel The rooms, is like staying a cruise ship, we had horrible Wi-Fi, and the AC controls didn't really work, our room was always very hot. And being in japan, of course, the toilet was amazing! They have a lot of variety on the breakfast buffet, but the dumplings were always cold every day. The location is great. The staff is very friendly and works to accommodate your needs.

Very nice hotel to stay at if you come in late to Tokyo or need to leave early the next morning out of Haneda. Great that they have Shuttle going to the airport and one that will pick you up and bring you to the hotel. We stayed on the 4th floor and had a nice view of the main intersection. Was fun watching everyone scurry across the street. Room was clean, a little small but it served its purpose. Breakfast was good the next morning. Restaurant on the first floor.

I chose this hotel because it's close to the airport and advertised free bus shuttle. Unfortunately the free shuttle service only runs at limited times. Check the schedule if you can online to make sure it works with your flights. There is a very nice lounge that offers hot and cold drinks. Unfortunately this has a schedule as well and is closed most of the day. Check out is 11am and if you have a later flight and want late checkout you will pay 1000Y per hour. The rooms are tiny so spending a little more for one that's a little bigger makes it doable. Having to pay for a taxi when my reason for staying here is disappointing as taxis in Japan will take the longest route possible to up the charge, we took public transportation which is great. There is a very interesting alley with lots of restaurants nearby which is a plus.

Checking is was a breeze. Very nice and very courteous. Rooms are clean and have what you need. Room sandals and robes. Bed wa comfortable. Service was top notch. I will stay here again if I'm in the area.

A subsidiary of Japan Airlines, this hotel chain was created to further brand a noted name in the industry. And as all well known companies, attempt to do, capitalize on their name recognition. Establishing themselves as a quick-click-away to a reputable airline/hospitality reservation. It's been a while since I first heard about JAL hotels so I decided to reserve a stay. I was happy to discover that it was much closer to Haneda Airport than expected. I usually select flights that arrive in the evening, so staying close by the airport is important to me. But I'm guessing all airline owned hotel properties are all very close to an airport. One of the big bonuses would be to house their flight crews. With a late arrival inbound, it was an opportunity to experience one. Domestically, I noticed on my last visit to the west coast that United is now offering a private suite experience. Not quite there on the hotel concept but I'm sure it's around the bend in the not-so-distant future. Offering their flyers access to a newly built, private terminal at LAX. Customers are now enjoying private and personalized check-in and baggage handling as well as private screening by TSA & border patrol officers. United customers using the new terminal will be driven across the airfield in BMW 7-Series sedans directly to their aircraft. Airlines are definitely stepping up their game! Another nice welcome for this property was the large comfortable complementary shuttle between the airport and the property. Throughout the domestic US, shuttles to & from the airport to your hotel is largely available, but in Japan, not so much. If you book this property find out in advance if you are staying in the original or new wing. The shuttle driver will need to know so they can properly deliver you. Through it's many years of branding itself as the way to travel comfortably to Asia, The JAL name has expectations and a reputation to uphold. Especially in their own backyard! However, the cost to stay here is minimal so I did not expect too much. What attracted me the most was the proximity to the airport and train station. Walking into the lobby, first impressions were simple decor, and a standard hotel property. The check in process was smooth, expedited and felt business-like. Almost unwelcoming. Perhaps because it was almost midnight or it had something to do with being raised in Hawaii. Could it be that I'm just use to Hawaiian hospitality? The front desk or lobby area is your opportunity to make a good first impression! Like most hotels in Tokyo, rooms are small. Clean and tidy, no frills. Like most things in Japan, it was efficient . Every area in this small space was used well. No space for an end table near the bed to put a good book, but the wall next to the bed had a control station for turning on and off the room and reading lights and air conditioning. You know how some hotel beds are heavenly, not this one. The bed was not uncomfortable but okay, I'd rather have been sleeping in my own bed at home. The breakfast restaurant attached to this property, the ramen bar directly across the street open until 1am, were the best parts of our stay here. The breakfast buffet I would go back for, the room not so much.

The hotel is super convenient if you arrive late or need to depart early. The free shuttle bus to and from Haneda airport runs every 30 minutes, and takes about 5 minutes. The rooms are typical small business hotel rooms with all the basic amenities. Free wifi throughout. And make sure to wake up early enough to make time for the amazing breakfast buffet with both Western and Japanese offerings! The buffet opens at 4am. The restaurant last food order is at midnight.

Excellent location for business travelers and visitors. Close to train Station, staff very knowledgeable about directions to various parts of Tokyo. Property and rooms are immaculate! Complimentary continental breakfast was quite extensive and very delicious. Complimentary shuttle bus to and from Haneda airport.

We stayed at this hotel since we have an early flight the next day. It was rather easy to get to from the Train station. Check in was smooth and it came with a complimentary breakfast that starts at 4AM. That is awesome since we have an early flight. The shuttle to the airport is only for the morning and the shuttle from the airport is only in the afternoon. It comes every :20 and :50. It only takes 17 minutes to get to the international terminal. The room is spacious compared to some of the other Japan hotels I stayed in. I would definitely stay here again if I need to be close to the airport.

Clearly relatives and employees make up the vast majority of reviews for this property to receive 4 stars. One pillow, one bath towel, no shampoo in a 10' x 10' bedroom (Rm 1143) w/ no late checkout. Well, 77,000 ¥ to stay 2 hours past the 11:00 AM checkout. Breakfast buffet is small and don't ask if they can throw a spoon full of their runny scrambled eggs on the grill for a few seconds. The answer I received was no. 4 Star Hotel? You make up your mind. My Review is 1 Star because there is no lower.

Hotel was ok but the a/c was terrible. I sweated my but off in the room. We had to end up going to another hotel. The food was just ok it was palatable. My overall stay was just ok.

I stayed for 1 night on Saturday last month. The room was very comfortable and the service was also good. It had wifi in the room and it offered a free breakfast. Its food quality was great. In addition, there was a free shuttle bus from and to Haneda Airport.

the room was not so big, but enough to relax myself. i had a breakfast at the restaurant. the atmosphere, the staffs, the taste, everything was so good. it spent me another 1600yen, but I felt it worth.