Hotel JAL City Haneda Tokyo

an amazing hotel near Haneda airport. I came here cause I needed to use Haneda airport so that I can go to Australia for vacation, and meeting my family over there. the rooms are very clean, and the staff were very kind and guided us through on how to use the check in machine, big thumbs up to the woman! the bathroom is very clean too, overall making this a wonderful hotel. maybe not so wonderful on your wallet though…

Wanted to give zero star. Very pathetic welcome , by asking for more charges even when the full bill is paid while booking via Agoda App. Then asking the guest to contact the Agoda customer care and solve the extra charges issue. That too in early morning 3.41 am. Even after paying full amount about in the app , and the hotel having the confirmation. Still Not allowing me to check in. Worst experience in Tokyo. Stayed many days in different hotels in Tokyo LIKE APA Hotel, never such experience. Beware of this hotel and avoid.

Stayed here for one night after arriving in Japan for the first time just to sleep and to catch a flight out in the morning. The rooms are small, but sufficient for what was needed. I did find the mattress to be quite hard, but was too tired to care too much. The airport shuttle is very convenient too. Excellent service all around to the hotel staff and the driver.

Great location with free shuttle to the airport . If eating at the hotel best to book ahead or eat early. Rooms are small v western standards but has aircon and usb ports . Restaurant on site was nice and good value

Stayed in early July 2025 Booked a single room since my flight to Tokyo landed quite late. The room is a typical business hotel one in Japan, clean, functional, albeit of course a bit small. Appreciate the provision of an air cleaner in the room, although the cleanup status of the air cleaner itself is rather unknown. The complementary airport shuttle is also helpful for some, but for my case I should've used the Keikyu train to get to the hotel (closest station is just a short walk and 2 stations away from the hotel and terminal, respectively) instead since I missed it and the next was an hour away. Due to the location, the price can be a bit on the high side - 9000-10,000 yen per night without breakfast buffet.

Nice room and amenities. Breakfast was wonderful. The bed was perfect for much needed rest. It is close to the airport, which was helpful, too.

The room is good size based on Japanese business hotel standards. New, clean and comfortable. Great for an overnight transfer or if you want to save money and not stay at the city center. They have shuttle bus service every half hour. Ask airport information for bus schedule after you arrived. Pickup is at chartered bus area, not the regular city bus stops. Look for the sign.

Stayed overnight at Room 1017. Kinda small room but sufficient for one person with everything I need inside including comfortable bed. Big screen TV and Trouser Press are a plus. Location wise, it’s near to a train station, convenience stores, and eateries. This hotel provides a scheduled free transfer to and from Haneda Airport.

Very nice hotel to stay at if you come in late to Tokyo or need to leave early the next morning out of Haneda. Great that they have Shuttle going to the airport and one that will pick you up and bring you to the hotel. We stayed on the 4th floor and had a nice view of the main intersection. Was fun watching everyone scurry across the street. Room was clean, a little small but it served its purpose. Breakfast was good the next morning. Restaurant on the first floor.

I chose this hotel because it's close to the airport and advertised free bus shuttle. Unfortunately the free shuttle service only runs at limited times. Check the schedule if you can online to make sure it works with your flights. There is a very nice lounge that offers hot and cold drinks. Unfortunately this has a schedule as well and is closed most of the day. Check out is 11am and if you have a later flight and want late checkout you will pay 1000Y per hour. The rooms are tiny so spending a little more for one that's a little bigger makes it doable. Having to pay for a taxi when my reason for staying here is disappointing as taxis in Japan will take the longest route possible to up the charge, we took public transportation which is great. There is a very interesting alley with lots of restaurants nearby which is a plus.

Checking is was a breeze. Very nice and very courteous. Rooms are clean and have what you need. Room sandals and robes. Bed wa comfortable. Service was top notch. I will stay here again if I'm in the area.

A subsidiary of Japan Airlines, this hotel chain was created to further brand a noted name in the industry. And as all well known companies, attempt to do, capitalize on their name recognition. Establishing themselves as a quick-click-away to a reputable airline/hospitality reservation. It's been a while since I first heard about JAL hotels so I decided to reserve a stay. I was happy to discover that it was much closer to Haneda Airport than expected. I usually select flights that arrive in the evening, so staying close by the airport is important to me. But I'm guessing all airline owned hotel properties are all very close to an airport. One of the big bonuses would be to house their flight crews. With a late arrival inbound, it was an opportunity to experience one. Domestically, I noticed on my last visit to the west coast that United is now offering a private suite experience. Not quite there on the hotel concept but I'm sure it's around the bend in the not-so-distant future. Offering their flyers access to a newly built, private terminal at LAX. Customers are now enjoying private and personalized check-in and baggage handling as well as private screening by TSA & border patrol officers. United customers using the new terminal will be driven across the airfield in BMW 7-Series sedans directly to their aircraft. Airlines are definitely stepping up their game! Another nice welcome for this property was the large comfortable complementary shuttle between the airport and the property. Throughout the domestic US, shuttles to & from the airport to your hotel is largely available, but in Japan, not so much. If you book this property find out in advance if you are staying in the original or new wing. The shuttle driver will need to know so they can properly deliver you. Through it's many years of branding itself as the way to travel comfortably to Asia, The JAL name has expectations and a reputation to uphold. Especially in their own backyard! However, the cost to stay here is minimal so I did not expect too much. What attracted me the most was the proximity to the airport and train station. Walking into the lobby, first impressions were simple decor, and a standard hotel property. The check in process was smooth, expedited and felt business-like. Almost unwelcoming. Perhaps because it was almost midnight or it had something to do with being raised in Hawaii. Could it be that I'm just use to Hawaiian hospitality? The front desk or lobby area is your opportunity to make a good first impression! Like most hotels in Tokyo, rooms are small. Clean and tidy, no frills. Like most things in Japan, it was efficient . Every area in this small space was used well. No space for an end table near the bed to put a good book, but the wall next to the bed had a control station for turning on and off the room and reading lights and air conditioning. You know how some hotel beds are heavenly, not this one. The bed was not uncomfortable but okay, I'd rather have been sleeping in my own bed at home. The breakfast restaurant attached to this property, the ramen bar directly across the street open until 1am, were the best parts of our stay here. The breakfast buffet I would go back for, the room not so much.

The hotel is super convenient if you arrive late or need to depart early. The free shuttle bus to and from Haneda airport runs every 30 minutes, and takes about 5 minutes. The rooms are typical small business hotel rooms with all the basic amenities. Free wifi throughout. And make sure to wake up early enough to make time for the amazing breakfast buffet with both Western and Japanese offerings! The buffet opens at 4am. The restaurant last food order is at midnight.

Excellent location for business travelers and visitors. Close to train Station, staff very knowledgeable about directions to various parts of Tokyo. Property and rooms are immaculate! Complimentary continental breakfast was quite extensive and very delicious. Complimentary shuttle bus to and from Haneda airport.

We stayed at this hotel since we have an early flight the next day. It was rather easy to get to from the Train station. Check in was smooth and it came with a complimentary breakfast that starts at 4AM. That is awesome since we have an early flight. The shuttle to the airport is only for the morning and the shuttle from the airport is only in the afternoon. It comes every :20 and :50. It only takes 17 minutes to get to the international terminal. The room is spacious compared to some of the other Japan hotels I stayed in. I would definitely stay here again if I need to be close to the airport.

Clearly relatives and employees make up the vast majority of reviews for this property to receive 4 stars. One pillow, one bath towel, no shampoo in a 10' x 10' bedroom (Rm 1143) w/ no late checkout. Well, 77,000 ¥ to stay 2 hours past the 11:00 AM checkout. Breakfast buffet is small and don't ask if they can throw a spoon full of their runny scrambled eggs on the grill for a few seconds. The answer I received was no. 4 Star Hotel? You make up your mind. My Review is 1 Star because there is no lower.

Hotel was ok but the a/c was terrible. I sweated my but off in the room. We had to end up going to another hotel. The food was just ok it was palatable. My overall stay was just ok.

I stayed for 1 night on Saturday last month. The room was very comfortable and the service was also good. It had wifi in the room and it offered a free breakfast. Its food quality was great. In addition, there was a free shuttle bus from and to Haneda Airport.

the room was not so big, but enough to relax myself. i had a breakfast at the restaurant. the atmosphere, the staffs, the taste, everything was so good. it spent me another 1600yen, but I felt it worth.