Hôtel Jeanne d'Arc le Marais

The experience at this hotel ruined our trip to Paris and the owner of the hotel did not care at all to make the matter right. I followed up by email with management 4 times, with only one response that did not resolve the issue whatsoever. The owner, Julie does not respond when you reach out to resolve a problem. The stay here was disappointment after disappointment. 1. The hotel room was covered in dust and mold- including the lamp, window, sheets, bathroom, towel rack and staircase. It looked like housekeeping didn't clean the room or linen based on the thick layer of dust covering everything. Pictures are attached below. 2. We moved rooms the next day. Unfortunately, the problems continued to go downhill. We were told there would be three beds, but got put in a room with two beds. Now three adults were sharing two small beds. The front desk assured me that they would give us three beds tomorrow. Did that happen? No. Then, they assured me the following day there would be the correct amount of beds. Once again, for the second day in a row that did not happen. We did not sleep well being crammed into a small bed. 3. The hotel needs mouse traps set up. I was talking to the front desk and was greeted by a mouse running by my feet and was told they are aware there is a mouse problem. We did not go on a vacation to be sleeping in dust, mold, crusty mattress pad, or to be sleeping in the same bed. There are many other hotels to stay at the are clean, and have management that is responsive, do not book a stay here.

This is the second time we have stayed at Jeanne d'Arc, this time with a family of six. My son and family had a family room and my wife and I had a superior double. Both rooms were very comfortable. Our rooms were on the 6th floor right next to each other. It was very hot when we visited. The family room stayed cool with two fans and a cross breeze. Our room was comfortable at night with the fan on but daytime it would be too warm. The staff are very friendly and helpful. The breakfast is wonderful. The location is perfect within walking distance to many of Paris' main sights and museums. The Marais is the perfect area to stay in while visiting Paris. We would definitely stay Hotel Jeanne D'Arc again.

I have been visiting Paris for over 20 years and this hotel is always my first choice! I love the neighborhood location. The hotel staff is very friendly and the rooms are nice. It is not a luxury hotel but I love the atmosphere and history of the hotel. I prefer the smaller “boutique” feeling they provide. I have seen the decor evolve and love the more modern style. I would recommend this hotel to anyone wanting a charming neighborhood experience while staying in Paris. There are many great food choices just steps out the door. I am a single woman traveler and have always felt safe in this area. I hope to return here again in the future.

What a great find. We happened to get a deal on the nights we booked, maybe because they were doing some renovations, but it didn’t bother us. Location is great, there’s an amazing courtyard around the corner with several places to eat. It’s only a 5 min walk to the Metro with lots of great places to eat along the way. The front desk staff were very friendly. Room was nice, a couple small things like peeling wallpaper, and some staining on some cushions, but not a big deal. Overall it felt clean and safe. Just be aware the stairs are shallow and uneven depths, so if you have an issue with that kind of thing reserve a low floor or there is also a very small elevator.

Location is fabulous, on a quiet street in a great neighborhood a with an easy walk or public transport to all the sights. ||Rooms: We spend 6 nights here in two different rooms. The first was tiny with a window overlooking the air shaft, so it was a bit dark, but there was plenty of storage space for luggage and the bath was surprisingly spacious for the size of the room. We moved mid-week to huge room on a higher floor with plenty of windows and light. We traveled with friends who had a lovely room with a great view on the first floor. All three rooms were charming and clean, mattresses are great.Each had a tiny minibar stocked with water, cookies and chips. The weather was in the 60s and quite pleasant while were there, none of the rooms were stuffy, but I can see how they might be very uncomfortable in the summer without AC. ||Staff :Can't say enough good things about them. Very friendly and helpful. We had planned a trip t Versailles for the day we had to change rooms and the staff graciously offered (we did not ask) to move all of our belongings from one room to the other while we were out. ||Common areas, the reception and breakfast area charming. Breakfast was croissants, bread, cheeses, jams, butter, and an assortment of cold cuts. We loved the coffee machine! Part of this was a work trip; the breakfast area was a pleasant spot to sit and work. In the evening we had wine and cheese there (we brought our own but you can also help yourself from the honor bar) and were encouraged by the desk staff to help ourselves to the glasses, silverware and and plates in the galley area. You could easily bring in a takeaway dinner and eat in the hotel. Additionally there are two sitting areas, one by the front desk, one tucked away in the back. Yes, the stairs are steep and tight and the elevator is tiny, but the hotel is old and that's part of the charm. if you have mobility issues, this may be a problem. ||We would definitely stay again!

What an awful place! They are lying about the nature of their rooms. We thought we booked a light-filled uniquely bespoke room but found it dark, dank, with frosted windows that, when opened, looked out on a dark 3m2 piped horror. No air conditioning. ‘Shower’ too small for a full sized person. When we complained (and eventually left) there was no satisfactory response or refund of the 4 nights we did not stay. NEVER book this place!

Amazingly quiet room in a busy city! We are a family of four and had the family suite. We all slept like babes. Great service!!! The front desk stowed our luggage and explained everything clearly in both French and English. We were very impressed with the location. Safe, quiet, nice little restaurants nearby.

I was really torn how to rate this hotel! All the problems with it are due to how old the building is, and they are trying their best with what they have, but that doesn't make it accessible or give it much space. The Bad: - The stairs! Oh the stairs! They go sideways and slanted and they are terrifying. When you get out of the elevator (which can hold at most 2 people or one person with a suitcase) you still have to drag your bags up stairs. If you have any mobility issues, you should skip this hotel. - I've stayed in smaller rooms, but this was pretty tight for two people with luggage. Low ceilings as well. - The lighting was so dark in the room even with every light turned on. The bathroom was luckily fine. - Shower only had a detachable head, which you absolutely had to detach or else you flooded the entire bathroom (you still did a bit no matter what). Shower was not fully enclosed and was quite slippery. The Not Sure: - You get one key (a punch card) and have to leave it at the front desk when you leave the hotel, and they give it back when you return but without checking ID. It was usually the same person we left it with but I was surprised to have such an old system when it wasn't a metal key. The Good: - Staff was so friendly and helpful! We were able to borrow an iron and ironing board (our only hotel without one, which was not surprising with the size of the room) as needed, and they helped us book a next day taxi for our very early flight. Everyone spoke English for these lousy Canadians. - It had a cute lobby and small dining area (which we did not use). - The front was decorated with pink flowers! - The location was fantastic! Just a couple minutes from the Metro (which we initially took from our train station directly to the hotel). This line gets you to all the main attractions super easy. The hotel is surrounded by restaurants and shops and is only a few minutes walk to the Seine River. - Crooked stairs aside, it had personality (ie flamingo wallpaper) :)

Overall decent stay in a good central location. This boutique hotel is walkable to the St. Paul subway stop and shops surrounding the area. Our hotel rooms are very small and shampoo is not included (only soap and body wash). The water goes from very hot to very cold quickly, and it was not easy to take a comfortable shower. There is also no AC in the rooms, only in the common areas. I realized later that this is pretty common in Paris, though it was hard for us to fall asleep with the fans on so loud at night. There is a weird rule that we had to leave our keys with the front desk everytime we left the hotel, which oftentimes slowed us down as we had to wait in line to get our keys from the front desk every time we arrived back. The cafe area is cute but breakfast is not complementary and I wish they had made this more clear upon arrival because I've read past reviews about breakfast being included in the rate. All-in-all, this is a cute boutique hotel with most everything you need, but not our most comfortable stay during our trip around Europe.

We recommend! On a quiet street with English speaking staff. Typical European small but very clean, well maintained rooms. Two things to look out for: the shower water can change rapidly to very very very hot. It's like someone else in Paris flushed a toilet. And the stairs. Tiny steps! Go slow. Really good breakfast.

Beautiful, affordable, perfect location, superior concierge, delicious breakfast, makes Paris possible for families. Loved, still in my dreams, life's mission to return.

This is a very nice hotel with pleasant staff located directly in the MARAIS. It's close to the whole world that is the Marais. The rooms are small but tidy clean and ours has a bathtub to die for. Highly recommend it.

My absolute favorite place to stay in Paris. The perfect combo of wonderfully nestled near everything and quietly tucked away from everything. Truly charming hotel perfect for couples, solo adventurers, or families. Reasonable prices for the cutest place. Their complimentary breakfast is fantastic. I literally ate here for breakfast everyday because it was so good. Amazing hot chocolate! Also it's walking distance to metro and very close to a multitude of restaurants. I will always stay here for my Paris adventures!

Beautiful hotel, very nice size rooms and quiet atmosphere. Lovely complimentary breakfast with the sweet Mery as hostess. Walking distance to lovely bistros and some very nice restaurants literally next door in a little atrium/garden area. Nail salon for a quick fix up is right around corner. Highly recommend!

Hotel Jeanne D'Arc is now my favorite Hotel I have ever stayed at. The location is perfect. We walked to the Notre Dame and The Louvre. Many nearby restaurants and shops. However, what made the Hotel Jeanne D'Arc truly amazing was the old world charm. The building must be well over 100 years old but they did an amazing job of modernizing the building but kept the beauty of a time now past. It's Beautiful!!! But what made my stay even more special was the people. Kind caring thoughtful are the best word I can use to describe them. I am writing this as I am sitting on plane headed home and all I can say is that I can't wait to go back there! Good job Hotel Jeanne D'Arc you deserve 10 stars but 5 is the max! Thank you

The rooms are decent. The stairs are endless unless you prefer to go in the death trap of an elevator. The wifi on the 6th floor is terrible.

I wouldn't consider staying anywhere else in Paris. I go twice a year to Paris for business (I'm a painter) and think people who rent apartments there are crazy. Here is a sweet affordable little hotel, in a perfect location (the Marais, two blocks from Place des Vosges), with a wonderful helpful staff. Why plan to cook in an apartment when Stephan can make restaurant suggestions and reservations for you? The rooms have television and free wifi and private baths--there's an elevator and a nice breakfast room that they encourage guests to picnic in for the rest of the day. You are in the charming Marais, steps from the Seine and the odd little antique shops of Village St Paul. There are world class cheeses (fromager Pascal Trotte on rue St. Antoine) and a Monoprix for the facecloth I often forget (well, the French use little terry mitts) and the hotel doesn't provide. You can get lost in the grocery store downstairs in Monoprix, and they have wonderful wines. The 69 bus near the hotel goes to the Louvre and Musee d'Orsay, through the Latin Quarter and ends at Montparnasse. Now to American comfort standards. The hotel is not air-conditioned, but they will provide fans. I go in the spring and the winter, and avoid the issue; but if you need AC, this is not the hotel for you. The same is true of all (most?) 3-star Paris hotels. I travel with friends, and we make the hotel reservations before anything else because Hotel Jeanne d'Arc is quite small, about 35 rooms, and we all have favorites. On the rare occasion they have to put someone on a waiting list, a room has always materialized, but maybe we have been just lucky. I hope nothing ever changes at this hotel.

A grand hotel Brilliant location in buzzy Marais -- near all the shops and bars, but tucked down a quiet side street, near the lovely Place Ste Catherine, so it never gets too noisy. Service is friendly and unobtrusive, rooms are clean and bright and décor is kooky (check out the mirror in reception). Perfect for a weekend break with friends as there are rooms that sleep four costing about £22 each! A real find.