Daddyjetsetter
Google
To the Owners/Manager of Jeronim8 Hotel,| |I hope this message finds you well. I am writing to share my feedback on my recent stay at your hotel, which, unfortunately, was the worst hotel experience I have ever had, with the exception of the breakfast service.| |First and foremost, I would like to commend the lady who managed the breakfast service on the morning of September 26th. She was exceptional—super-efficient, kind, courteous, and respectful. I believe she could serve as a role model for the rest of the staff.| |However, aside from this positive experience, the rest of my stay was fraught with issues. Upon checking in on September 25th around 6 PM, I encountered two receptionists ( prefer to not name them here) who were consistently rude, obnoxious, and arrogant. At times, a third person from the bar joined them, laughing and chatting, which made the women in our group feel very uncomfortable.| |The following day, I requested drinking water for my room, and once again, the staff was arrogant. I received dismissive responses such as "maybe in your room" and "housekeeping may have placed water in your room; check it out first." There was no attempt to provide me with a bottle of water. When I didn't find any water in the room, I went to the bar, where the bartender initially said, "I am busy doing something else." I had to insist that I needed water to take my medication.| |I was shocked by these experiences. The front office staff seemed to have an attitude that they were doing us a favor and were not accountable for their actions. It almost felt as if they were the owners of the hotel.| |There were also other issues during my stay. The Wi-Fi connectivity was crucial for us, but there was none. When I complained, I was told I was the first to do so, even though others were also complaining. After repeated inquiries, we learned that the hotel had a peculiar system of connecting to Wi-Fi through the TV, but none of the staff informed us about this.| |Additionally, the shower was in the bathtub, which was placed precariously high, making it unsafe and difficult for someone not very tall to access. Finally, the picture of the hotel on Trip Advisor is of Jeronimo Castle and not the actual hotel, which is misleading.| |I hope you take this feedback into consideration to improve the overall experience for your guests.| |Thank you for your attention!
