Hotel José Nogueira

Comfortable rooms in an old mansion. Service is overly attentive, which some may value, but I find a bit annoying. Very convenient to everything downtown. Adjoining restaurant is quite good.

Good hotel especially in terms of location. I only had a small window on top floor and lighting in room wasn’t the greatest. Loved the bathroom though and shower pressure! The breakfast was a let down, the eggs were very sloppy/wet and even though they claimed to start 630am - the hot food only came out 7ish. Thankfully my excursions stated later so I could wait. The bread was a bit dire and crumbly. Think they could make a slight bit more effort on maybe offering egg alternatives and/or including cappuccinos etc. There is no filtered water provided so had to buy at store - more hotels need to offer decent water for refillable bottles. It’s only a 7min walk to bus station and overall was fine for my stay.

It’s not often that I give a harsh, poor rating, but I’d be doing a disservice to all readers if I didn’t warn you. |First, my wife and I are retired and fortunate enough to be able to travel 7 months out of each year. Most of the time we stay in International level hotels like Hilton, Marriott etc, if they exist in the cities we visit. I’ve gotten almost 250,000 readers of my reviews to date on Trip Advisor. ||So, as with any hotel, I don’t mind paying top dollar as long as we get decent value for the money. There lies the problem.|We paid $215+ (US) per night for a 3 day stay. ||Let’s just do the positives and the negatives.|The positives:|- A historic and majestic building with an interesting history near the central square.|- Clean rooms and linens with heat radiators.|- Hot water.||Now the negatives:|- The rooms are tiny and barely 20 square meters if that. (Probably closer to 15.)|- At 9:15pm, we asked for some hangers. We were told that we’d have to ask in the morning when the housekeeping staff were in.|- Radiators in the room and hall are very loud when on. I believe they are the old style that heat using water or steam. Effective but very loud.|- Breakfast is mediocre at best. All the juices are mainly water and sugar with no naturally squeezed juices. Jams are mainly corn syrup. To their credit there were some fruits. Some ripe and some not.|- I ordered an egg white omelette to be without meat but with veggies, well cooked and very little oil. The first 2 days the veggies were swimming in oil. The 3rd day they had NO vegetables at all. Said they would have them for lunch and dinner.|- Service was almost non-existent at dinner. After 10 minutes, I had to go to the cashier at the bar just to pay the bill.|- The waiter and waitresses hardly made eye contact with patrons. It was actually comedy to watch the level of unprofessionalism displayed. Dinner is not cheap either. Average price in dollars is about $23 - $26 just for the entry!|- There is a profound lack of attentiveness and enthusiasm among the morning and evening waitstaff. This is totally managements fault. They need to learn from experienced managers how to smile, to remove plates, to greet patrons etc.|- Lastly, on the day of checkout, I called downstairs and asked politely if we could get an extra 30 minutes to checkout. (Noon is checkout time). The clerk said that is not possible and was quite rigid. That’s just icing on the cake I suppose. ||In summary, if the hotel was $75-$100/ night, then they can be forgiven for the lack of services and poor value as well as poor treatment during dinner. |One would get better value at a “Motel 6” in the states!! (A cheap hotel chain).||If we ever return to Punta Arenas, they would have to pay ME to stay in their micro-hotel rooms. A hostel will get you better value than this hotel!|$215+ (U.S.) is ridiculous.||At least Housekeeping did a good job in the rooms. But, if you need slippers or a toothbrush or razor, you’ll have to go outside to a pharmacy and purchase whatever you want/need. They supply nothing. |P.S. - if you want a bottle or two of water in the room, they’ll charge you $2.60 for each bottle! |P.P.S. - upon leaving, I checked some other rooms. They do have larger ones (suites). I can only imagine how many more hundreds those would be. ||Howard S.

A big hotel and well situated in the main square. |The restaurant is good, except it is impossible to get anything to eat after 10.30. We came back late from trip, starving, and had to go without a meal because the restaurant manager told us they were closed. There was no room service or tea and coffee making facilities in our room. It was also very small with a blind that didn't pull down. We stayed for three night and every time we had to get maintenance to come and fix it. The room was also tatty and in need of decorating - it was in the old block.

I can’t rate this hotel properly because they canceled my reservation. I had booked two rooms at this hotel in October 2024 for late January 2025. The hotel confirmed my reservation and charged my credit card in full in early January 2025, and about a week later notified me that they had cancelled my reservation. This is inappropriate and not the way reservations work. Very poor service.

Moved from other hotel to here. Suite is amazing. Very comfortable bed. Breakfast selection was good, but nothing hot in the buffet. Coffee excellent. This is a stunning old building but the amenities are really modern. Would definitely stay here again.

The rooms are extremely small, I did not expect something this small in Patagonia. You can barely walk around the bed 😂 apart from that, the front desk area is charming, obviously it is an old historical house, people are nice, breakfast is good, food and drinks are good

Excellent location in the centre. Rooms are in very good condition, clean and with all necessary amenities. Shower was the best hotel shower I've had! Restaurant was beautiful. Service very attentive and helpful. Very reasonably priced, much cheaper than nearby larger competitors.

A nice little surprise at the end of our Antarctica 21 trip. The room was quaint and the staff was very nice. It seemed very 90's Euro. The location would be great except for the local riots at the park next door at the time of our visit. Caution was taken by the hotel. The really cute restaurant attached was convenient. The bigger attraction was the super cool Shackleton Bar. A place to get a dram of whisky and look at the cool old pictures.

The restaurant is not too bad but I will hardly visit again. The menu is not short of pretentious and what you get is not what you'd expected from the description on the menu. I'd advise to visit the Shackleton bar on the premises, instead. If you happen to go there please let me have your comments.

I would like to review this establishment as a hotel and in a separate review as a restaurant. This building reeks of history, which you can read about separately, but suffice to say that it was originally built as a mansion for the wife of one of the founding pioneers of Punta Arenas, Jose Nogueira, and later became a very high class social club for many, many years before becoming the present hotel. So it maintains many of the features of a mansion, like high ceilings in several rooms, large swing open windows, wood floors in some rooms, etc. but of course with that comes some disadvantages, like poor acoustic insulation from floors above, or through the windows which look out onto the Main Street in town. But you can request a room on the third floor, in the back wing, which have no floors above, and whose windows look out over a quieter area. The hotel is very clean, the front desk and housekeeping staff are very polite and responsive, the rooms have a fridge-bar, hot water radiator heaters that work very well, and which you can control completely, and Wi-Fi. The included breakfast was more than adequate, 3 kinds of juice, hot tea and coffee, cereals, eggs to order, sliced ham, cheese, and salami, fresh fruit, thick slices of whole wheat or white bread which you can toast right there, and always two or three strudel or cobbler type pastries. All bread and baked goods are made on premise. The nicest part of breakfast is eating in the "Pergola", or Conservatory, which is a long sunroom, glass enclosed open to the light of day. You can also have lunch and dinner here. It takes you back to the nineteenth century. Centrally located right on the plaza, you can walk everywhere in minutes. The Shackleton Bar is worth visiting for sushi and a pisco sour just to see the sketches of the famous odyssey and sit in the Old English style library. This not your Hilton, Sheraton, or Dream hotel, but if you are looking for a Boutique Hotel with lots of history and comfort, this is the place.