Janis
Google
Although the pictures on Airbnb show a delightful, charming hotel, the reality is the opposite.
The hotel has a lot of deferred maintenance and is simply not clean. An example of this is as follows:
Floors dirty throughout. Not even broom clean. Probably have not seen a mop in years.
Wall decorations , mostly posters, are damaged from years of humidity and sun exposure.
Chairs at the reception desk are dark from years of grime
Our room had no place to put our suitcases or clothes. One shelf in the closet was available, but had not been cleaned in a long time. I cleaned it myself and it blackened the towel. A dresser was provided after asking for one, but, again, the drawers had to be wiped down, blackening another towel.
The bathroom sink had not been cleaned in who knows how long and had a nasty dirty film on it. The drain stopper was some disgusting looking DIY thing that I didn’t want to touch.
Water pressure was bad in the sink and shower. Enough hot water for 1 shower !! The sink faucet filter screen had not been cleaned in so long, that the water sprayed out every which way.
Mirror was dirty.
Toilet was stained and rocked when sitting on it. Filled very slowly.
The food service ware was filthy. Owner blamed on his help, although he was the one that set it out and should have noticed it. One cup had an 1/8 inch of dust on the handle. When I asked for a new coffee cup, I swear he just wiped down the same cup in the other room and brought it back.
Some of the food was very good, but the croissants were great one day, but seemed to be day or week old the other days. Any food great or not is greatly diminished when served on dirty dishes.
Attempts were made with the cleaning person to get things cleaned, but to no avail.
This all became too much and we left. The owner’s last words were “fine” and he walked away.
We complained through Airbnb and were able to get a partial refund. The proof of our claim to them was actual time stamped pictures.
This was all very disheartening, disappointing and maddening as a person with a long tenure in the hospitality industry should know better. It is very clear he just doesn’t care and takes no pride in this endeavor.