280lind
Google
The best thing about Hotel Julien was check out. We arrived at the hotel in the evening for a 2 nights stay, only to discover that it was under renovations. The hotel’s main building was a construction site: tools, equipment and dust everywhere with none of the public parts functioning, no lifts, reception or furniture. Only the stairs leading to the rooms were accessible. The next day was even worse, builders everywhere and levels of noise that made it impossible to stay in. |The massive refurbishment wasn’t disclosed on the hotel’s website nor on booking.com. Not even a hint. Moreover, both Emma, the new manager and Marnik, the leaving manager, who was rude and arrogant, made it clear that this was a conscious decision. Emma shared that management considered all options, including closing the place for the renovations, but then decided to stay open and charge the full rate. Because, why not? To them, an encrypted message to guests - sent the day before works started, not even straight after booking - was good enough. |We only saw this message, which required actively logging in, when it was mentioned upon arrival. It misleadingly downplayed the scale of the works, saying ‘there might be a disturbance’. In reality it was unbearable. ||Obviously had the refurbishment been disclosed on the hotel’s website, as it should have been, we wouldn’t have booked it. Management knows this and so deliberately withheld this vital info. |As a frequent traveler for over 20 years, who never wrote a bad hotel review, I was in disbelief at the shameless, greedy customer service I experienced at Hotel Julien. Absolutely disgraceful from a hospitality business. ||Attached are a few photos of the works, and on a positive note, a screenshot of a hotel in Paris I came across when it was about to undergo renovation. It shows how it should be done: full disclosure, honesty, adjusted rates. This is how you treat your guests.