Sujal Sapkota
Google
With due respect to everyone, I usually don’t write reviews for hotels, but this experience compelled me to share.
This was by far the worst hotel stay I’ve ever had.
I booked the hotel through Agoda. Upon arrival, the room we were given had water leaking from the AC. When we requested a room change, we were told the hotel was fully booked. While disappointing, we accepted it and decided to stay.
However, the real issue was with the hotel staff’s behavior. Prior to booking, I had called the hotel reception to confirm if my parents—whose flight was late at night—could stay with me in the room until 10 PM, even though I would be booking for one person. The staff clearly said it was fine.
But when we checked in, just two hours into our stay, the reception staff suddenly told us we had to leave the room immediately. They said my parents couldn’t stay, completely contradicting what they had agreed to earlier. This was said in front of my parents, which was extremely upsetting, especially since I had planned a small celebration for my mother’s birthday before her departure.
The way the staff handled the situation was rude and unprofessional. They refused to let me speak to the manager and kept insisting I leave the room, despite my efforts to explain that I had confirmed everything in advance. My parents were distressed, and eventually, we decided to leave the hotel altogether, canceling all our plans.
I reported the issue to Agoda, and while their response was prompt, they weren’t fully aware of what happened on the ground. I don’t blame them—but future guests should be warned.
The hotel staff is unfriendly, uncooperative, and unreliable. They went back on their word and treated us with complete disregard. I strongly urge anyone considering this place to be extremely cautious.
