HOTEL JYOTI DWELLING

Shameful, Greedy, and Completely Inhumane My experience at Jyoti Dwelling Hotel was absolutely disgraceful and exposed the true nature of their so-called “hospitality.” On the day of checkout, my wife suffered a medical emergency. Any place that understands even the bare minimum of human decency would recognise that emergencies don’t run on hotel clocks. Instead of support, empathy, or even basic courtesy, the staff chose to behave like money collectors with zero conscience. Check-out time is 11 AM. We checked out at 1 PM due to the emergency. What did the hotel do? They coldly demanded extra money, showed no concern, and treated us rudely and dismissively, as if we were trying to cheat them rather than dealing with a serious situation. The most appalling part was the conduct of Mr Kadam (photo attached), who displayed arrogance, hostility, and mental harassment instead of professionalism. His behaviour was insulting, insensitive, and completely unfit for anyone working in the service industry. If this is how guests are treated during medical crises, then this hotel has no morals, no ethics, and no understanding of hospitality whatsoever. Let me be very clear: This was not about policy; this was about greed over humanity. They chose money over compassion. That says everything. To management: If your staff cannot differentiate between a delayed checkout and a medical emergency, you have failed as a hospitality business. Train your employees in basic human behaviour, not just billing tactics. To future guests: Do NOT expect understanding here. If you or your family face any difficulty, you will be treated like an inconvenience and squeezed for money. Stay elsewhere. This place doesn’t deserve customers; it needs a serious wake-up call. FYI - I stayed at the property from 25th to 28th Dec 2025. Even for the management to reply, says peak time, all rooms are sold out and covering their mistake. The rooms were available when trying to book for the extra stay. Even the two clowns accepted (rooms are available) while extorting money from us at the reception.

Ridiculous and greedy charges Charging ₹50 + service tax for a plate and spoon is beyond ridiculous it’s pure greed. I paid ₹4,200 for a single night, not for a lesson in how to be ripped off over basic necessities. I’ve stayed in hotels across India and outside the country, and I’ve never seen a hotel stoop this low. Charging guests for basic utensils is not “policy”, it’s shameless penny-pinching. This place clearly cares more about squeezing every last rupee out of guests than providing even the most basic level of hospitality. If this is how they treat paying customers, I can only imagine what else they’ll charge for next. Avoid this hotel unless you enjoy being nickel-and-dimed for absolutely everything.

I had a very pleasant experience at Jyothy Dwelling in JB Nagar, Andheri East. The property is well-maintained, clean, and located in a very convenient neighbourhood with easy access to metro, shops, and restaurants. The rooms are comfortable, and the overall environment feels safe and homely. The staff is polite and helpful, always ready to assist with any needs, making the stay smooth and stress-free. A great place for anyone looking for a calm and comfortable residential option in Andheri East. Highly recommended!

Very bad experience. No responsible person was available at the hotel to respond to complaints. The room was not clean at all and the bedsheets were dirty and unhygienic. Staff was not available to take complaints or resolve issues. Overall, very poor service and cleanliness. Not recommended.

The hotel has a good location with excellent connectivity, being close to the metro and Andheri station. The rooms are moderately clean and fine for a short stay. The staff is also good and overall the stay was pleasant. However, the service charges are extremely high for example, laundry and ironing for a single shirt cost me around ₹130. If they work on their pricing, this would be a great place to stay. As it stands, I wouldn’t recommend it for a long stay.

Stayed for almost one week in total. The management allowed me to stow my bags and to park my motorbike while I was traveling to Sri Lanka🙏 Rooms are clean and cozy, there is really hot water, breakfasts are tasty, not far from the airport. Recommended!

The hotel and rooms are very good and well-maintained. However, I found the stay to be quite expensive, and the food prices are also very high compared to options available outside the hotel where cheaper food is easily available. Additionally, the breakfast quality and taste could be improved, as it did not meet expectations.

I had stayed at this hotel twice before and had decent experiences, but my recent third visit was a complete disappointment. The quality of service has dropped drastically. The staff was indifferent and unhelpful, showing no interest in guest comfort or hospitality. Simple requests were ignored or delayed, and the front desk lacked courtesy and professionalism. The room was in terrible condition—unclean, poorly maintained, and far from what I expected based on my previous visits. Fixtures were broken, the bathroom wasn’t properly cleaned, and there was a persistent damp smell. For the price, the value was simply not there. Unfortunately, this stay has completely changed my opinion of the hotel. I won’t be returning again, and I wouldn’t recommend it to others unless significant improvements are made in staff training and room upkeep.