Hotel Keflavik

We missed our connection on Icelandair and the airline put us up at the Hotel Keflavik for the night. It turned out to be a wonderful experience. The staff was gracious and very helpful. The room was very nice with a great bed and shower. It is near the waterfront and we were able to take a long walk on the waterfront trail, including climbing up on the bluff with a profusion of wildflowers. In the afternoon, we enjoyed wonderful massages at the spa located onsite. The spa facility is fantastic. We ended the day with a very good meal at The Kef, their onsite restaurant. It has a great kitchen. Breakfast the next morning was very good as well. I highly recommend Hotel Keflavik.

Pros|Beds are very comfortable.|Hotel is well located for a quick journey to Keflavik airport.|Cocktails are very nice.||Cons||Hotel room was very very small. Our double room consisted of two single beds pushed together with separate duvets. Worst of all, the rooms were NOT SOUNDPROOF despite this being communicated on the website. We could hear the toilets flushing in the room next to us (we heard worse but I don't want to delve further into that trauma!)||We were very disappointed to find out our "exclusive access" to the hotel spa required a fee of 6000Kr per person. Staff did not explain this until we arrived at the spa expecting to be able to relax in the evening. This additional cost for guests is not listed on any website/booking system for Hotel Keflavik. Access is also not solely for guests :0||Guests did not have exclusive access to gym facilities as this also incurred an additional charge. I've never been to a hotel which charged usage of the gym which was shocking. There also did not appear to be any option to pay for use of gym facilities for a single day.||There were areas of the hotel which had exposed wiring hanging from the ceiling. I did catch my head on it once when I was watching my footing. This was slightly hazardous and not something I'd expect to find which wasn't cordoned off (see pic)||On third day of our stay, our room keys stopped working for an unknown reason. Staff was able to resolve this issue quickly at reception.||Overall the hotel is 3 stars at best. I would not stay here again.

We had a wonderful stay at the hotel. Our only regret was not having more time there. The staff was wonderful and helpful, the rooms were spotless and comfy, and the bathroom was large with a great shower. We had the family suite and it was all set up for us and our 3 kids upon our arrival. There were plenty of towels and beds already made up. Also the breakfast was AMAZING! Unfortunately we had to make it fast in order to catch our flight but it was a beautiful spread and so delicious!!!

We had an amazing wekand at this hotel. The room was beautiful with comfy bed. The spa and hotel has gorgeous decor. Restaurant was fantastic, the staff was great, expecial Karlos and Kamilla. Thank you for making our visit to Hotel Kef and luxury Spa|unforgettable.

We showed up to this hotel only to be told that they had overbooked and that, despite our confirmation of prepaid and guaranteed rooms, they would be sending us to their other “4 star sister property” at no charge to us. Going to the other property was like moving from a nice boutique hotel with views of the ocean to a budget motel with views of a prison yard, so it was definitely not comparable. It seemed suspicious to me that maybe this was a business practice of theirs. I should have read the reviews more closely as it seems like this practice of overbooking and sending guests to other less desirable hotels is very common. I would keep looking for a more secure option.

I stayed for one night at Hotel Keflavik, courtesy of Icelandair due to a missed flight connection. The room was comfortable, and I was pleasantly surprised by the quality of accommodation. The night staff, Dagny and Mani, were fantastic—kind, professional, and helpful with city recommendations. - However, my experience soured the next morning. I asked a receptionist about breakfast, and she informed me it had already ended at 10:00 AM (it was about 10:35 AM). I was confused, as I thought we had been told breakfast was until 11:00 AM when we arrived. I asked if I could just have some milk with the cereal that was still out, but she firmly refused, despite the hotel also having a full restaurant. When I explained that it had been chaotic arriving with many other passengers who missed flights, and I just wanted a simple glass of milk, she remained unhelpful and suggested I go to a nearby grocery store. The complete lack of care and unwillingness to assist in even the smallest way was disappointing, and the worst customer service I’ve ever encountered. - On a positive note, my taxi driver into downtown, Adeel (who also happens to work at the hotel), was incredibly kind and considerate. He clearly understands hospitality and was a bright spot during my stay. Despite the friendly night staff and comfortable room, I would not return to this hotel or recommend it due to the poor customer service.

A luxurious place, marvelous to the eye and with every comfort. Excellent option close to the airport, and offers airport transfers. The decor is modern and dazzling; I've never seen a hotel like it before. The breakfast is varied and high-quality. The staff is friendly and attentive. It also has a restaurant, gym, and spa—all luxurious. Everything is impeccable! We'll be back.

Not 4 star and read the description carefully!!|The spa and fitness centre is NOT included in your stay, you get a discount but have to pay for it. Lots of the "amenities" aren't actually included in your price such as the free breakfast/spa you have to pay £25 for breakfast and our room was very small, we booked a double room and got 2 single beds pushed together! |Bathroom extremely small and we were disappointed with what we got given the price we paid, the whole reason we chose this place was because of the additions we thought were included so be careful before spending your money here.