Hotel Keflavik

In order to stay at this hotel, I was asked for a credit card. I told them, the card was already on file and I already prepaid for the room. In addition, the card on file and it matched my physical ID I gave. Despite this, the night receptionist said he will not give me the room if I don’t give another credit number. I have my spare card because it was late at night, and I just needed a place to sleep. I was then required to sign a liability release disclosure, which had questionable language (picture attached). I was told the disclosure was mandatory, so I signed it and went to bed. After checking out, I reviewed the hotel’s policy (photo attached) and discovered that the credit card deposit is only required for groups of five or more, not for individual guests. There was no mention of a requirement for booking through third party sites. Which Icelandic law that is it not required to collect hotel guest information: General Data Protection Regulation (GDPR) and the Icelandic Data Protection Act No. 90/2018. To make matters worse, the night receptionist (pictured) was unhelpful, which was disappointing, especially since the morning receptionist was incredibly kind and helpful. On top of these issues, the bed in my room had black dots, likely indicative of past bed bug activity. The chairs also had crumbs in the crevices (photos attached). While it seems the bed bug issue was treated, the cleaning staff clearly missed cleaning the crevices properly in the chair and bed. Normally, I wouldn’t mention the bed or chair, but given the lack of help from the night receptionist, I feel compelled to share this experience. Even if it was policy, the night receptionist should have been more accommodating and willing to work through the situation. In other words, the night receptionist caused this one star review.

Lovely hotel and attentive staff. Common areas are lovingly decorated with a great amount of care and detail put into the decor and ambiance and while walking around you constantly discover something new, quirky and fun. Loved the new luxurious spa. Highly recommended.

Good hotel and especially with the distance to the airport. When we arrived no-one helped us to unload and their 'drivers' is kind not allowing us to unload during check-in. We had breakfast as well that started 5am. This hotel invests in technology that even the bathroom faucets are digital and control all water features on the touchscreen. I would prefer more manual bathroom faucets that enables us to control the water flow. It's a kind too modern for us. There is a petrol station next to hotel Parking may be annoying but there are few parking spots available.

After missing our connecting flight due to a mechanical issue, Icelandair put our family up at Hotel Keflavik. The hotel staff were superbly nice and attentive. Considering that we were not paying for our rooms or meals, I expected a worse hotel with worse service. I am happy that those negative expectations were not met. The room was a nice size for the three of us. The room and bathroom were well cleaned. Even though it was -11 outside, the room was warm all our stay. The bathroom was very modern and spacious. Baths were easy to take and showers were easy with strong hot water never running out. Meals at the restaurant were well made and tasty. Service was decently quick and attentive. The breakfast had varied items and opened up early enough to catch the earliest of flights out. The bar near reception is gorgeous with great barmen on staff. Additionally, the Christmas decorations throughout the hotel were top notch. The nutcracker and mechanical ice rink kept my kids attention for more than I thought humanly possible. If you need to stay in this area of Iceland, I would highly recommend this hotel. The staff, rooms, and overall cleanliness are top notch.

The room was clean, the beds were comfortable. Everything needed was provided. Being able to make a hot drink and having a microwave was very welcoming. The breakfast had a great selection and was very tasty. Location close to the airport is very convenient for the early flight.

This hostel is great. Everything is good.good Location , tidy and clean. Restaurant can be found in5 min until 11:00 in September. The buffet breakfast is excellent. It serves from 5am , which is perfect for our morning flight.

We stayed there 2 nights. One night in their "5 stars Diamond suite" and one night of regular room. I found the D suite wasn't quite 5 star. Room is bigger but the bathroom is quite broken. Anyway. Breakfast was fantastic.

Me and my girlfriend booked this hotel as our last stay due to early flight tomorrow morning. Outside of the bedrooms, the hotel looks amazing with expensive materials, staff was friendly and check in and check out were smooth, sadly that's all the positive we have for this hotel. The room we received was clearly a much older room that was retrofitted by people who don't care but simply trying to check some boxes. Issues with bathroom: - The bathroom faucet handle would hit the sink when you turn it on - The bathroom sink was designed with in recess sink but was fill in and installed with this sink, making the counter too high (I'm 6 feet tall) - The bathtub in raised and no step making it dangerous to go in and out when wet. - Water shield too small making water go everywhere - no fan and the window barely open therefore making the hot steam no where to go but in your room - door lock is failing apart with a hole that's not cover in anyway - The rain shower head barely clear the roof of the building making the water goes everywhere. - The hot and cold water adjustment is designed to be install a lot higher off the floor, making you bend down to adjust the hot water, the result of this movement is that your hand will touch the hot water supply, it is not enough to burn you or anything but felt hot. Definitely something I never encounter with any other hotel. Issues with bedroom: - We made a request for a queen but was given two twin, we then have to combine it ourselves - Bedroom soundproofing is horrible, noise from the bar can be heard till almost 1AM even with the window shut. - The window barely open making the room very hot. We turned everything down but the heat is coming from somewhere else. - The installer put newer blinds outside on the older blinds, making the inside one not adjustable, but the newer blinds are not sun blocking. It wasn't an issue for us since we woke up early, but I can see this being an issue for others who wanna sleep in a bit. Since we only stay the one night and have early flights, we did not experience the restaurant. Overall it was a below average stay while paying above average money, wish we would stay somewhere else a little newer and design for comfort instead of this perceived 1990s Chinese luxury that focus more on style than substance.