Hotel Keilir by Reykjavik Keflavik Airport

Very friendly receptionist & the room is also comfortable, enough space, nice & clean. Breakfast is open at 7AM but they are so nice to provide us breakfast at 5u45 because we had to leave at 6AM for our flight. Thank you for your service. Really recommended. If we comeback in Iceland we will surely stay here again.

The Hotel is clean and acceptable but it is not glamorous. What made this hotel excellent was the staff. We were placed there via Iceland Air and a missed connection. A fairly large group of unhappy guests all arrived at once. Many were impatient and many made unreasonable requests etc. The staff was calm and helpful. Later I got my next day flights which unsatisfactory to me and my family. I went to reception and asked how to make a local call and the front desk person did it all for me. Her Iceland language skills and knowledge of the "travel" process was fantastic. She fixed my issue and did this all while still dealing with other guests request. The reception got next day transfers lined up for many guests and cars for many who had time to go explore. A great place with great knowledge and service. There are some nice restaurants an easy walk nearby. Car rental is down the road. In other words a good place and location.

One of the best places I have ever stayed at - very clean, good sound proof, no clutter, everything is perfect for a traveler like myself. Comfortable beds, very warm rooms despite the cold weather outside, overall a very pleasant experience. And the lady at the reception is simply a treasure - helpful, accommodating and very friendly. My highest recommendations for this place.

Actually it's provided by airline that my flight is canceled. When I arrive the hotel, the lovely lady was answering my worries so patiently and explained the details for me so gently. And also the housekeeping girl, she was non stopped to clean up all the room, I was totally appreciated what they were doing. This, as if people want to book it as convenient for the flight, it's a cozy place that you will need. Staff will also help you to book taxi as you want.

Negative Star Review: Stay Away! Typically I don’t really leave reviews, but this one was the WORST experience we had & we travel a lot. It is advertised they have a shuttle service the lady denied us of using the shuttle! I documented all this on film & did screen shots. We ended getting a taxi from the nice Cafe next door. I really should have checked the reviews before hand. STAY AWAY! From the moment we arrived, the receptionist was cold and unwelcoming—no greeting, no smile, just an overall unpleasant attitude. Walking to our room was just as bad. We had to navigate through a dim, unlit corridor that felt unsafe and neglected. It set a terrible tone for our stay. But the worst part? The hotel advertises a shuttle service, but when we asked for a ride, they outright denied us! No explanation, just a flat “no.” To make matters worse, we saw the same receptionist give another guest a ride to the airport! The favoritism and lack of professionalism were shocking. Our very bad experience was recorded on video, and we plan to share it to warn others. This place is a nightmare. Don’t waste your time or money. There are far better options out there. Avoid at all costs!

Lisa was so nice and extremely helpful! My wife and I missed a connecting flight along with 20 other travelers. Lisa got us all checked in, had recommendations for dining, had recommendations for touring, made taxi reservations, … Room was very clean and beds were comfortable.

Our flight was delayed in Munich and the plane left without us in Iceland. We were sent here for the evening to await the next day’s flight. Lisa was welcoming and extremely helpful. She made suggestions for quick tourist visits and facilitated our getting there. Wonderful service and a kind, caring person.

Was allocated this hotel by EasyJet after a cancelled flight. We ( about 20 of us of all ages ) arrived after a difficult day needing refreshments and food to a very cold welcome and ill tempered owner - snapping and unhelpful. She warned about possible no hot water. She told us there was no food or even a hot drink ( this was Iceland in November) . The room was cold and we had to put our coats on the bed for warmth. We did not sleep. Breakfast was basic. We were all there till 12.30 waiting for transport. Owner continued to bark orders at us. We got that she didn’t want us there and we all felt hospitality was not her forte. We also had had a difficult day but she did not appreciate that. So I’d say you need a thick skin . Having said that the place was basic but clean. TV coverage good. But could not in a million years recommend.