Ashmita S.
Google
I recently stayed at this hotel and had an overall disappointing experience with the senior staff. While this is not my first time staying here and was actually quite impressed the last time. While the property and some of the support staff were good, the behavior and attitude of the main reception staff left a lot to be desired.
On the day of checkout, I specifically asked for help with my luggage as my cab was already waiting. Despite making the request directly, the reception staff showed no urgency or willingness to assist. Eventually, I had to carry everything down myself. Ironically, it was the watchman and a few helping staff who immediately offered to help — far more responsive and considerate than the ones who are actually in charge of guest service.
What was more frustrating was that the senior staff often approached guests with incorrect or half-verified information, which not only caused confusion but also came across as unprofessional. It’s not acceptable to disturb guests without first getting the facts right.
For a hotel that seems to pride itself on hospitality, the lack of basic courtesy, attentiveness, and professionalism from those at the front desk was disappointing. The management seriously needs to reconsider how its senior staff interact with guests — a little accuracy and respect would go a long way.
