Hotel Kemps Corner

I recently stayed at this hotel and had an overall disappointing experience with the senior staff. While this is not my first time staying here and was actually quite impressed the last time. While the property and some of the support staff were good, the behavior and attitude of the main reception staff left a lot to be desired. On the day of checkout, I specifically asked for help with my luggage as my cab was already waiting. Despite making the request directly, the reception staff showed no urgency or willingness to assist. Eventually, I had to carry everything down myself. Ironically, it was the watchman and a few helping staff who immediately offered to help — far more responsive and considerate than the ones who are actually in charge of guest service. What was more frustrating was that the senior staff often approached guests with incorrect or half-verified information, which not only caused confusion but also came across as unprofessional. It’s not acceptable to disturb guests without first getting the facts right. For a hotel that seems to pride itself on hospitality, the lack of basic courtesy, attentiveness, and professionalism from those at the front desk was disappointing. The management seriously needs to reconsider how its senior staff interact with guests — a little accuracy and respect would go a long way.

This hotel is full of wonderful and kind people. I like that it is quaint and service oriented. It is very clean and they provide a nice selection of dishes. Their morning breakfast buffet is top notch and filling. They make the best popped corn! Everyone was superb but I must say this: Rakesh took me under his wing and made sure that I was helped in every way. He was better than having a personal butler and saw that my recovery from 2 medical procedures went well by helping me daily! Others who were special were the two ladies called Sam. They were both very helpful and plainly, quite beautiful. I felt like India was a warm pool of kind sweetness. I must mention Pal who went out of his way several times to connect my internet. There was a glitch with my box and he worked tirelessly until he made it all better. The managers on both shifts were patient and professional, very helpful. This place may be small but gosh the location and atmosphere can’t be beat IMHO. Thanks to every person including the door lady with the beautiful smile. I will return within the year and will insist on booking here!💕

A solid 8/10. Well-maintained, with cosy rooms and a good breakfast. The staff are attentive and helpful. My room felt a bit small, but still comfortable. The one big downside visitors aren’t allowed unless you pay an extra ₹1400 for 24 hours, even for family or friends. This wasn’t clearly mentioned during booking. A frustrating and unnecessary policy.

It is one of the most practical and coziest hotels. Their foods are lip smacking Although room sizes are compact but they have managed it really well. Actually, the building is old, but they have renovated it tastefully. If you are traveling with family, then i will advise you to book their upper category rooms. The lift of this hotel is still the old style (shutter lift), some may like it, and some may not. The location of this hotel is their biggest USP, it in main Mumbai.

The staff are friendly and hospitable. Breakfast is good. The location is good. Rooms are clean. Lots of noise filters in especially of the lift and the kitchen. Beds are comfortable but narrow. No place to open bags. Ok for a single person. The bathroom was clean and stocked. The shower had water pressure issues. Good for a short stay but choose rooms away from the lift and the staircase.

Rooms were small but the service by the staff was fantastic.the food served during evening snacks and breakfast was good. Good place to stay if you have work in by area. If possible they should renovate-the elevator.

Rooms were great and as well the location but the staff was not good at all.. when I arrived at the hotel they kept on talking on call for atleast 15mins while I was standing there for my check in. No flexibility for late check outs. I would prefer any other hotel rather than this.

Extremely small rooms with no ventilation leading to claustrophobic episodes. Though the rooms were clean but not worth the price. Breakfast was the only good thing here. Staff are friendly.