Hotel Kemps Corner

Tastefully designed rooms and very good service. The staff are very polite and friendly. Their rooftop breakfast buffet is also one of the best I’ve had yet.

I recently visited a hotel located at Kemps Corner, and my experience with the service was very disappointing. I had requested an early check-in, but instead of handling the situation with courtesy and professionalism, the manager responded in an impolite and unhelpful manner. The tone and style of communication made the interaction unpleasant and left a negative impression of the hotel’s service standards. As a guest, I expected a basic level of hospitality and politeness, which unfortunately was lacking in this case. This experience highlights a serious gap in customer service that the hotel should urgently address in order to maintain guest satisfaction and loyalty.

I recently stayed at this hotel and had an overall disappointing experience with the senior staff. While this is not my first time staying here and was actually quite impressed the last time. While the property and some of the support staff were good, the behavior and attitude of the main reception staff left a lot to be desired. On the day of checkout, I specifically asked for help with my luggage as my cab was already waiting. Despite making the request directly, the reception staff showed no urgency or willingness to assist. Eventually, I had to carry everything down myself. Ironically, it was the watchman and a few helping staff who immediately offered to help — far more responsive and considerate than the ones who are actually in charge of guest service. What was more frustrating was that the senior staff often approached guests with incorrect or half-verified information, which not only caused confusion but also came across as unprofessional. It’s not acceptable to disturb guests without first getting the facts right. For a hotel that seems to pride itself on hospitality, the lack of basic courtesy, attentiveness, and professionalism from those at the front desk was disappointing. The management seriously needs to reconsider how its senior staff interact with guests — a little accuracy and respect would go a long way.

Rating: ⭐⭐ (2/5) March 2025 Stay Our first visit to Kemps Corner Hotel in March 2025 was a very pleasant one. We stayed for 7 days in a Luxury Queen category room, which was exceptionally spacious with a separate workstation that made our stay comfortable. The bathroom was nice, the staff was good and cooperative, and the terrace breakfast was a delightful experience. The overall atmosphere and weather were also enjoyable, making the stay truly comfortable and memorable. August 2025 Stay Unfortunately, our second stay in August 2025 was completely disappointing. The staff mistakenly kept my injections in a freezer instead of a refrigerator, which destroyed medicines worth about Rs. 35,000. Although the staff and manager apologized, no refund or compensation was offered for this serious negligence. The terrace breakfast was unpleasant due to the rainy weather, and the room allotted to us was much smaller than expected, even though we paid for the same Luxury Queen category. To make matters worse, the geyser was faulty — water from the shower was either scalding hot or ice cold, which made the stay very uncomfortable. The lack of consistency in service and facilities, along with the handling of a costly mistake, turned what was once a pleasant experience into a highly disappointing one.

I had a disappointing experience at a hotel in Kemps Corner, where my request for an early check-in was handled rudely and without courtesy. The manager’s unhelpful response reflected poor service standards, leaving me dissatisfied. Such gaps in hospitality need immediate attention to ensure better guest experiences.

This hotel is full of wonderful and kind people. I like that it is quaint and service oriented. It is very clean and they provide a nice selection of dishes. Their morning breakfast buffet is top notch and filling. They make the best popped corn! Everyone was superb but I must say this: Rakesh took me under his wing and made sure that I was helped in every way. He was better than having a personal butler and saw that my recovery from 2 medical procedures went well by helping me daily! Others who were special were the two ladies called Sam. They were both very helpful and plainly, quite beautiful. I felt like India was a warm pool of kind sweetness. I must mention Pal who went out of his way several times to connect my internet. There was a glitch with my box and he worked tirelessly until he made it all better. The managers on both shifts were patient and professional, very helpful. This place may be small but gosh the location and atmosphere can’t be beat IMHO. Thanks to every person including the door lady with the beautiful smile. I will return within the year and will insist on booking here!💕

Rooms were small but the service by the staff was fantastic.the food served during evening snacks and breakfast was good. Good place to stay if you have work in by area. If possible they should renovate-the elevator.

I recently visited a hotel in Kemps Corner and was disappointed with the service. Despite requesting an early check-in, the manager responded rudely and unhelpfully, leaving a negative impression. Basic courtesy and hospitality were missing, reflecting a serious gap in customer service that the hotel must address.