Aya K.
Google
We stayed in the overwater bungalow for 3 nights on our honeymoon in September and while the room and snorkeling were great, service and food were lacking.
Upon arrival, the staff welcome was lacking for a resort of this type and we found this to be the case throughout our stay. While they took us to our room on a golf cart, the driver went over the resort information but we felt they didn't do a great job explaining the breakfast and dinner hours, pool hours, etc. When we went to the front desk to ask about pool hours and other general hotel questions, they didn't seem to know the answer which was quite odd or if they did, they were quite rude about it and didn't seem to want to help us.
There's only 1 restaurant on-site and the food is mediocre at best. At one of our dinners, we got a fish dish and the fish was frozen in the middle. When we pointed this out to the waitress, there was no apology made and they took away the dish without much clarity on if they were bringing a new dish out. During breakfast, we ordered an omelette with ham & cheese and 2 fried eggs and the omelette came with only cheese and they completely forgot about the fried eggs. They kept saying it was coming, but it took ~30 minutes for eggs which is ridiculous. For one of our lunches, we ordered a sandwich from the bar and they completely forgot to put in the order until we said something 30 minutes later when we found it odd that everyone else was getting their sandwiches. When we pointed this out, the person who took our order asked if we had already paid and completely forgot about the order. Also, they do a Polynesian buffet on Wednesday and Sunday nights with a performance, which we feel is a total ripoff. It was $80+/adult for mediocre food and you don't have another option for dinner because there's no other restaurants, they have no room service, and the bar where you can order sandwiches during the day closes food orders at 5pm. We recommend either ordering sandwiches from the bar before they close or somehow getting food from a restaurant somewhere else on the island. The Polynesian performance was also lackluster - we've seen a few prior to this and this was the worst we've seen. It seemed like no one wanted to be there to perform, while all other performances we've seen, the performers were high energy and clearly proud of the performance and sharing their culture.