J S
Google
During our recent stay, my partner unfortunately fell ill with food poisoning. Wassim’s support during this time went far beyond what you would normally expect from hotel staff. From the moment we sought help, he was incredibly accommodating and empathetic, taking the time to truly understand our situation.
He arranged for us to see a doctor, personally helping with all the practical details, and his assistance with translation made the process so much smoother and less stressful. He even offered to accompany us to the doctor’s appointment to ensure we were fully supported, which was an extraordinary gesture of kindness.
It wasn’t just Wassim – all of the staff at Hotel Konti were empathic, caring, and genuinely committed to helping us through this difficult period. The level of service made us feel truly looked after, especially in a foreign country when things don’t go as planned.
We will definitely stay at Hotel Konti again, not only because of the comfort and facilities, but because of the incredible people who work there. Waseem, and the whole team, turned what could have been a stressful and worrying situation into one where we felt supported and cared for.