Bhuvi
Google
On 1st November, we a family of 10 members stayed at KRC palace in Tezpur, Assam.
After a long journey of travelling, we didn’t receive the kind of service we were promised. We had 4 rooms booked that too executive rooms, we had majority of senior citizens in our group who weren’t made comfortable and faced mobility issues.
The rooms weren’t upto to the standard which were shown in the pictures posted by the hotel.
Hygiene - there was water shortage in the bathrooms, dirty water started poring out while showering which showed that regular cleaning wasnt done in their water storage tankers. This stank the whole place and our senior citizen members had to wait for this issue to be resolved.
The amenities weren’t provided; no buckets, no mugs, no stool, knowing well in advance they would be catering senior citizens.