Hotel Krystal Monterrey

Really good location for nightlife and very safe. You can walk around at night and there is a 711 down the road. It is close to the main nightlife area and a 7 min walk. The rooms are also very nice. I wish I stayed here. My friend got a room here and I was able to visit.

Ok, here is the deal, excellent location, bad AC! We were there for a wedding across the street/plaza, walking distance for our reason to staying there. The problem was the AC, hot room. Didn't cool down. It was unbearable. Also the gym looked good but their equipment is outdated!!! This hotel needs to clean and maintain, AC. The valet parking price is high, unpleasantly steep. Otherwise, great view, great location, good service.

I stayed here while attending a wedding in the area, and unfortunately, the experience was disappointing. The lobby gives the initial impression of a boutique property, but the services offered are no different than what you would find at any standard hotel. The rooms are minimally furnished, with basic flooring and awkward sink placement. The beds are adequate for a single adult or two children, but not particularly spacious or comfortable. The biggest issue was the climate control. Despite running continuously, the air conditioning never cooled the room below 78°F. If you open the curtains to enjoy the one redeeming feature—the view—the room temperature quickly climbs into the upper 80s and remains there. For guests, especially families, this creates an uncomfortable and impractical environment. Equally frustrating was the lack of amenities. There are no ice machines and no in-room refrigerator, which meant even something as simple as keeping milk fresh for our child overnight was impossible. For a property marketed as a higher-end option, this omission is inexcusable. In short, this hotel tries to project the image of a refined destination but falls far short in execution. Aside from the view, it offers little that justifies the cost. I have stayed in budget properties at a fraction of the price that provided far better comfort and convenience

Second day here and sadly I still have 7 days to stay here. Besides the lobby, everything else is terrible. The rooms and common areas are extremely dirty. Hoping to have a cleaned room in the second day it was the opposite. Cleaning service didn’t clean, just tidied the bed. My recommendation is to avoid this hotel. It’s a rip-off

Service was horrible, did not stop for clean towels or to freshen the room and had to ask several times for towels to shower. Staff was rude, and did not care about your experience. The location is great, walking distance to lots of different sites. Dust and dirt in both room and bathroom was horrible, it appeared not to have had guests in a while.

Not a "5 star hotel". Room full of hair and blood stains on wall and floor. The bathroom water cut in and out. Had to force open the entrance door each time as it would get stuck. Way overpriced. They said no outside beverages were to be consumed in the hotel however the bar was not even open on a Friday night during their advertised "happy hour".

I recently stayed at this hotel in Monterrey N.L. Mexico, the Krystal. I slipped and fell due to a puddle of water that was leaking from mini split unit. I did not notice the leak when I arrived back at hotel that morning around 3am. I closed the door that separated the small living room area and the bed area. When I was walking out of bed area into living room I slipped and fell. I called the lobby to report incident. The hotel manager never came to file report. I’m still in pain. I was told by employee that he was in a meeting but that they will contact me. Have not heard from him.

Bartender Aaron at the lobby was attentive and well mannered, real attentive to serve and making sure i was well taken care of, Best Bartender that i have met here in Monterrey

Great location its very central to lots of the big tourist areas. It's really safe around here, and it's across from the "Barrio Antiguo" about a 6 min walk. The hotel itself it ok the rooms are a bit outdated and if your lucky your A/C will work, we came with a large group of 20 and only 1 couple had an issue with the A/C, and 1 other couple had a leak in the restroom which cause a huge puddle of water, the floors get really slippery when wet so it was a safety hazard. We also had an issue with the reservation some folks had, where we reserved 1 king deluxe but instead were given 2 queen beds. The excuse was they were having issues with their platform and they cant do anything about it. But other than that it was an ok option to stay in.

1- this is NOT a 5 star hotel as advertised. 2-2.5 stars at best 2- outdated 3- you can either have a room with an "interior window" facing then inside atrium of the hotel which means that if you open your windows anyone on the stair case can look into your room and that you will never get sun light or see the sun. Or you can get an "exterior" window and have really loud music from bars until 6am every night. 4- expect no amenities 5- old, dirty, scratchy bed sheets 6- old lumpy pillows 7- old dirty frayed towels 8 - had 3 rooms and all had issues with the shower (water pressure is nice tho) 9- falling apart with bad maintenance and begging for a remodel (broken paintings, fixtures, stains, mold) 10- very loud AC unit 11- humming plugs when charging 12 - paper-thin walls. Not only can I hear every movement the people in the room next to me do. It's so loud I can hear and understand any conversation they have. 13 - bathroom doesn't have a extractor, vent or window 14 - lock on the door doesn't work 15- I got food poisoning from the chicken sandwich 16- housekeeping was very kind

I came with a group of 15 people from the UK for two nights in March and there was no water for over 50 hours. Our group were very unhappy about the water issue that was experienced at the hotel. While we appreciate that an alternative solution was provided for some of our guests, the delayed communication and issues meant that they were significantly late for the event they were attending in Monterrey. In addition to the lack of running water at the hotel, our guests also experienced a few otherissues during their stay. This included lack of towels in some rooms, lack of bottled water insome rooms and some worrisome journeys in the elevator. One of our guests were stuck inthe elevator for almost a whole night, where the doors wouldn't fully open and he was calling for help. DO NOT STAY HERE! We have now been waiting for over 2 months for our refund that was promised from Maricarmen, the group booking manager, and they have stopped responding. It is appalling service!

We booked a room the night of our stay through an online site for Hotel Krystal. It took the women checking us in a while to find out reservation because it was such a last minute reservation I'm guessing. The location was close the the fountain and a good walking area. Everyone was extremely helpful and happy. The room was very spacious with big windows that gave us a good view of the city. The room seemed very clean except for a clump of hair I found on the shower wall. If they left hair that we can see I don't want to imagine what is there that we can't see. :/ If the bathroom was properly cleaned then I would definitely stay there again but were kind of grossed out about that. For that reason I would not give this place 5 stars.

Location, location the only reason I gave 2 stars is for the grate service but the room was dirty and hoot the ac won't work and the toilet won't work to The best ting the bar tender Américo fantastic service i recommend the bar he prepare the best drink