Hotel Kurrajong Canberra

Extremely disappointing stay – I absolutely do NOT recommend this hotel. My experience was terrible from beginning to end. I ordered room service and it took almost two hours to arrive. No one ever called to inform me that they didn’t have what I had requested; I had to follow up myself, and when the food finally arrived, it was completely different from what I ordered. On top of that, the bed had fleas. I woke up with bites and red welts all over my body, which was incredibly uncomfortable and completely unacceptable for any hotel. The hotel is also freezing cold. They do not provide heating at night, making it very unpleasant to sleep. To make things worse, I accidentally left my phone charger —a good-quality, expensive charger— and called immediately to ask for it. I was told more than three times that they would call me back, and they never did. I still have no answer or any responsibility taken regarding my item. In summary: poor service, poor hygiene, poor communication, and zero accountability. This is an experience I never want to repeat.

Very friendly & helpful staff. Comfy room, large TV screen, bed a little on the firm side for me, but probably not for others. Location fantastic for what we were doing. Lovely decor. Great experience

Nice heritage hotel with a charming atmosphere. The overall building and facilities are fine for its age. However, the service could be better — seems like there’s some communication issues between departments. In my room, the ceiling light wasn’t working, and there were expired items still left in the minibar. These things show the staff might need to pay more attention to maintenance and room checks. It’s a beautiful place with potential, just needs better coordination and care.

4 night stay. Spacious room and bathroom and very clean. Coffee, tea, iron, fridge, desk. Off street parking for $18 per night. Good restaurant, bar and garden area. Good WiFi. Bed and pillows not overly comfortable, but ok. Quiet. Very friendly staff. Room was cold throughout, could get reverse cycle heating option to work. Good location, easy walk to Old and new Parliament House, restaurants and bars. Short taxi/uber to Kingston foreshore precinct ($10). Would stay again.

Had a great two night stay with my wife and child at Hotel Kurrajong. Our room was very nicely kept and was spacious. Ensuite was nice too. Our included breakfast was tasty and very filling. The staff were also friendly and helpful. I personally loved the heritage character of the hotel, especially the fireplace in the foyer. Would definitely stay again.

Beautiful heritage building, staff are friendly. Little on the higher scale of the cost, but the quality does match it. So can't complain too much in this regard. Will be ideal for a couples stay. Great location of few great food outlets right near it, as well as short distance for morning runs etc. For business purpose stays it's a little thin "admin" wise. Calls to their office get dropped multiple times, no response to emails and takes few days to get correct invoicing sorted which can be unfortunate downtime as a business owner.

The Hotel Kurrajong is a heritage hotel. It was originally built as the Commonwealth accommodation for politicians and public servants in Canberra's early days. The building is lovely, low key, lots of timber. The Ben Chifley room is very heritage with lino flooring. An en suite has been added. I imagine in the 1940s Treasurer Chifley would line up for the bathroom with the other public servants: pipe in mouth, towel in one hand, toothbrush in the other. All rooms now have en suite facilities. The staff are very professional, friendly, and efficient. A big thank you to Grace for helping us with an issue. Tyson was very good at check in. The breakfast is very nice. The dinner menu has very limited vegetarian options. The bed is very comfy. Lots of hot water in the shower. Note that the red light on the AC panel indicates it is operating. Walking distance to Old Parliament House, National Library, Aboriginal Tent Embassie, art gallery, and portrait gallery. Parking is in the open. A 5 minute walk to a supermarket, Indian restaurant, Turkish restaurant, kebab shop. All are excellent.

Weekend lunch at the grill. Served on the terrace because of a function. Interesting historical setting with photos and historical information. Well presented and tasty meal. The meat platter was cooked and presented well. Generous serve was more than enough for two people. Ginger and turmeric crème brûlée was a stand out desert.

It's amazing how an amazing stay can be ruined by staff who cannot think outside the box. Check in was great, an amazing room, the bed and pillows were fantastic. Great guy playing guitar 4:30pm in the courtyard and the outdoor bar guy was fantastic. Then just as I'm about to provide a five star review I went inside to the terrace and ordered garlic bread and a main size of chilli prawns. A simple request of can I have the garlic bread first and the mains ten or so minutes later. At this point I was told by the bar staff in Chifleys that they cannot do that as it's too hard for terrace customers. I saw 4 customers in the terrace and most had left the courtyard, so it was not busy. I ordered and said surely you can accommodate my simple request, only to be served both dishes simultaneously and as such I sent them back. I asked to see the duty manager and he explained the policy which I think is ridiculous especially in a venue that charges $15 for a pint of craft beer. I decided to have dinner as room service and as long as the items came as ordered I'd accept them. Thankfully the garlic bread was great and so were the chilli prawns. The duty manager saved the review from being a 3 but I still believe staff need to be able to be innovative and accommodate reasonable requests from customers. It's not McDonalds it's a restaurant in a competitive precinct.