Hôtel La Bastide de Saint-Tropez

We stayed at this hotel for six nights and spent a considerable amount of money, but unfortunately, the experience fell far short of expectations. While the setting is undeniably beautiful, the customer service was consistently poor. We were misled by staff at nearly every turn, and there was a clear lack of coordination and professionalism throughout our stay.||The food was both overpriced and subpar — truly disappointing for a property that markets itself as high-end. What was most frustrating, however, was the attitude of management. There was no sense of hospitality or appreciation for their guests. When you’re paying this kind of money, you expect not only quality but basic courtesy. Sadly, we encountered neither.||This could be a truly special destination, but until the staff and leadership understand what hospitality actually means, I would not recommend it.

Beautiful place! The staff are amazing and so accomodating. Also, the food from the restaurant was outstanding! We wanted to thank you all for making our stay memorable. We will be back next year for a longer stay.

This is a difficult review because there is a lot to like about this hotel. Beautiful grounds, really first class personnel, delightful pool area and very good restaurant. Two problems for me were room sizes and location. I get that in St. Tropez space is at a premium, but I stayed in what was called a junior suite, and it really was just a small (actually very small) hotel room. The second problem was only minor. The location is a bit far from the town center. It is not walkable. There is a free shuttle, but with St. Tropez traffic it can take a while to pick you up.

Incredibly charming hotel with exceptional service and attention to detail. The property is immaculate and the staff are friendly and attentive. Definitely returning.

Absolutely outstanding hotel.... from the moment we checked in the staff could not do more to make us feel special and cared for.... |Our room was so lovely and they were so attentive to all of our needs. We had a wonderful lunch and all of the staff are caring and engaging. The shuttle service is excellent and the entire hotel faultless.... luxury hospitality and caring staff who could not do enough to help and make our stay more special.|Cant wait to stay again - would noy stay anywhere else in St Tropez - sensational hotel!!!

This hotel is special! The atmosphere was relaxed, the decor chic and the rooms quiet and spacious. The team are what makes this hotel a standout with an incredible attention to detail and friendly ease: you can feel at home. They went above and beyond to make our stay as easy, effortless and as personable as possible. The chef started dinner service early to accommodate for our jet lag, there was a fast shuttle into town and all resturant and beach reservations were handled expertly by the staff. |Relax around the pool or spend time at the spa. Delicious breakfast. Couldn’t recommend this hotel highly enough.

The location is beautiful but the service is terrible. For the price point you are not getting what you paid for. From the over priced bland food to the rude management, I would recommend staying elsewhere.

If we could, we would grant more than 5 stars to this excellent, luxurious yet so relaxing and welcoming hotel. Staff goes a long way to make your stay as pleasant and comfortable as possible. Excellent breakfast and lunch / dinner options, shuttle to town center, nice rooms with balcony / patio, and a super knowledgeable and helpful concierge and restaurant staff will make your St Tropez outings a true success. Congrats to the Managing Director (who was ever present to talk to the guests !) and his team for a truly magic experience !

Stay away, unless you enjoy throwing away money. We paid for a two night stay (500 Euros) a week in advance of a trip to Saint Tropez. Due to a passport issues, we had to change our travel dates. Our reservation was made through Expedia who suggested they were in a better position to get us re-booked or refunded. Instead Expedia cancelled our reservation before trying to change our travel dates or get us a refund. This left us with no leverage in the situation. We went to the hotel the following week and they had rooms available. We asked if we could receive a discounted rate as the hotel had taken our $500 Euros the week previous. The lady at the desk told us (in quite a rude manner I might add) that unless we cancelled thirty days in advance they are not obliged to do anything for us and refused to offer any sort of refund and or discount. We had originally booked weekend nights and were asking for a single Monday night. The hotel had 3 cars in the whole parking lot, so we were not interfering with other business. We stayed else were and will never do business with this hotel again. I am also very disappointed in the lack of effort on Expedia's part.