Lorena Calderon
Google
Aside from the central location & safety of this hotel, what makes it exceptional, is the staff. Mari, Emmanuel, Daisy, Diego, & Gabriel were amazing. We went as a family with our son who is 7 years old. They were altruistic with every detail. They went out of their way to help us access restaurant reservations, provide good & honest recommendations & tips for exploring the central parts of the city. Anytime we needed a cab, they were so gracious & requested someone on our behalf. Other times, we simply walked to our destination. You can walk to the cathedral, markets, & the plaza from the hotel. It's a short & simple walk around the city. We always felt safe at all hours of the day.
The hotel itself is clean, safe, and the breakfast has a variety of options to choose from. They made hotcakes off the menu for our son, which we really appreciated. The coffee is great. They will make anything you ask for. They even made us a cup before we left the morning of our flight home (6am). We seriously couldn't have chosen a better place to stay. Hands down it was one of the best places we have ever stayed at.