Hotel La Casona Dorada

Very nice place, but!! the A.C in the rooms are never working properly, even if you reported to manager, the problem never get fixed, D.R is always hot and humid so to sleep comfortable in a hotel you need a good A.C

Positive: Location. 15 minutes walk from colonial area.Restaurant inexpensive. Staff very nice Negative: Small room.

The room's mattress was uncomfortably firm, making it difficult to sleep. The bathroom design was unusual, featuring a metal door with a transparent panel that lacked privacy. During my stay, the power briefly went out for a couple of minutes but quickly came back. Additionally, the TV had many static-filled channels, which made it hard to find something to watch.

Some rooms are very unique and nice. Others are very old and kind of neglected. I have stayed there several times over the past two years and every time the quality and attention are very inconsistent. Most of the staff is attentive and helpful. Location is centric and convenient. I would recommend staying here if you plan not to be in the hotel much and just need a place to rest your head. The breakfast is just mid.

Our Wedding Ring Stolen at La Casona Dorada!!!! My wife and I chose La Casona Dorada for our recent trip, expecting a pleasant and secure experience. Instead, our stay turned into a nightmare. On our very first night, we discovered that housekeeping had stolen my wife’s wedding ring, an irreplaceable item of immense sentimental value. Despite the hotel boasting about its security measures, including surveillance cameras, our ordeal was met with indifference and ineptitude. We immediately filed a police report, hoping to recover our cherished ring, but neither the hotel staff nor the local authorities were able to resolve the situation. The hotel’s management offered no substantial assistance, leaving us feeling vulnerable and violated. Adding insult to injury, we decided to leave the hotel after this traumatic event, yet La Casona Dorada refused to refund the remaining days of our booking. This showed a complete lack of empathy and responsibility, further compounding our distress. Our experience at La Casona Dorada has left us deeply disheartened and wary of recommending this establishment to any travelers, especially those from Europe and America who expect higher standards of security and customer service. The lack of accountability, dismissive attitude towards such a serious incident, and refusal to refund our money highlight a significant failure in ensuring guest safety and satisfaction. Avoid this hotel at all costs if you value your peace of mind, personal belongings, and fair treatment.

Positive: Friendliness of the staff. Negative: night table, out dated.... there was some water coming on one side of the bed, I could not figure it out, it got the sheets wet on the left side.

This is a response to my previous review 1/5 Dear Mr. Poland, Thank you for your response, but I must address several inaccuracies and omissions in your reply. My experience at La Casona Dorada was deeply disappointing, and your response does not accurately reflect the situation. Safe in the Rooms: While some rooms have safes, we were not informed about their location or usage in our room. Although my other family members were shown their safes, we were not. This lack of communication is a significant issue. Police Notification: Contrary to your claim, we reported the incident to the police the same day it happened. My father-in-law and cousin, both residents of the Dominican Republic, accompanied us to the police station. The fact that your team did not receive an official notification from the police does not negate our actions. Night Worker and General Manager: The night worker I reported the incident to failed to document it properly, even though I explicitly requested that the general manager contact me the next morning. When I spoke to the general manager, he mentioned that he couldn't access the camera footage for that particular day and offered no solution. This is highly concerning and suggests a lack of accountability and transparency. No Refund or Resolution: Despite the distress caused by the theft of my wife's wedding ring, we received no refund and no satisfactory resolution from your team. This incident made us feel unsafe and unvalued as guests, leading us to leave your hotel for our own safety. Lack of Accountability: Your team has shown no initiative in addressing or resolving this issue. Even though you had all my contact information, I was not contacted during the three days we stayed at another hotel. It is clear that you are only responding now because I made my case public, which leads me to believe that this might not be an isolated incident. To reiterate, we had to leave the hotel and seek assistance from the police with local family members because your manager offered no solution. The camera footage was conveniently inaccessible, and your response shifts the blame to us rather than addressing the lack of security and customer service. This was our first visit to the Dominican Republic after getting married, and it turned into a nightmare due to our experience at your hotel. I cannot, in good conscience, recommend La Casona Dorada to other travelers. For those considering a stay, I urge you to choose a hotel that values guest safety and accountability. Sincerely, Mr. Jimenez

The people are great but the rooms are subpar. They claimed they had renovations but it must have been for the lobby area and not the rooms. I should have led with the roaches in the bathroom that may have been coming out of the drain. I stayed at the hotel for two nights and unless it's out of desperation I will not stay there again unless there are some real upgrades. I generally stay in boutique hotels and this was definitely a miss for for me compared to my accommodations after I left to another providence in D.R.