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I wish I could give 10 stars for La Piazzetta! This is my first time in all Mexico and they're the first hotel I stayed in so it sets the bar pretty high for others. I checked in late in the evening and Leo offered hot chamomile tea and a pastry along with a bottle of water and my request of a cup of hot water. After being in the airplane for 20hour or so, I deeply appreciate this gesture.|He told me that they don't serve breakfast but they will provide a glass of fruit juice, pastry, and coffee in the morning -- which for me is a breakfast already so that was good. They also will pour you the second cup if needed. If you like black coffee, their Americano is the best in the world, I asked where to get the beans and Leo told me right away, no gatekeeping or anything there. Also thanks to him I found a place I can go to practice Yoga during my stay in Merida.|The room is so cozy and clean, no questionable stain or gooey stuff. LOVED the decoration in the room I stayed in (I think each room has unique style), shower area is clean, bathroom is separate from the shower and has a door, towels are changed everyday. Loved everybody who works there (shoutout to Augustine and Lupita) they're just the loveliest!|I can't recommend this place enough. On top of the basic stuff you'd look for in an accommodation, they offer sincere kindness that you just don't see a lot anymore in this world (sadly). I had to change hotel for this conference I was attending in Marida and even though it was a 5 stars it felt completely mehh compare to La Piazzetta as everything felt so transactional & superficial. Choosing this place was one of the best travel decisions I've made :). All the best to you, Leo & Maria!