Hotel Laguna Bacalar

This is hotel is in dire need of updating. I'd rate it a 2*, door jams don't secure, tiles broken, stairs broken very dangerous. Pool tiles broken, very very outdated. The staff & food was good, & the view. But not able to swim or kayak at shore.

Lots of lies, we had to pay more than on the website, the rooms were as simple as it gets, there was one mean person among the staff, it needs lots of repairing. We're not going here again.

Nice view nothing else. Very old hotel in bad condition. Reception that doesn' speak english. Some windows are closed with wooden boards in front of them.

The worst Hotel ever, it doesn’t even deserve a star, if you want to get rip off then this is the place to go No A/C

Beautiful modern rooms, the location of the hotel is great- just in front of public access to the lagoon, short walkable distance to the city center with many restaurants. WiFi connection was not the best but I think it’s a general problem in Bacalar. A lovely place to stay in Bacalar, totally recommend!

The service personnel are very nice and cozy, definitely they are very friendly, the hotel also has incredibly good views, a restaurant downstairs, and is very accesible from the highway, but since the hotel is the first hotel created in bacalar it didn't have (until 2024) air conditioners in every room, just in a few, so have this in mindi because Quintana Roo is very calid and humid (termal sensation of 36) degrees, but if you dont have problem with that, is a very good hotel, I thinkthat like 3 rooms have A/C but I didn't check that very well, so be careful in your reservation, but afterwards it's very recomendable to stay here because of the views.

The staff are super nice here. The rooms are basic but for the price that is no big deal. Yes there can be flies in the rooms but it's Mexico! This hotel was a little bit out of the main centre but taxis we're cheap in and out. The view was the main highlight of this hotel - beautiful!

staff was really nice and helpful. if it wasn't for the view of the lagoon, i would give it a lower score. the rooms need a lot and i mean a lot of renovations, things are falling apart. its very loud at night, you can hear every conversation the other occupants are having. the pool/restaurant is right in the middle of the property, so we got an early wake up call with the blender on full blast and all kinds of noise.