Hotel L'Aquila

One of the worst experience in a hotel,everything was a mess starting with the fact that it's obvious the rooms are old and probably were never painted since they opened and also,first of all,the do not disturb button is there for a reason as don't disturb and don't enter the room that a person paid for,even if i left the room that doens't mean you can just go inside and clean(some people don't like other pleople touching their stuff,includind me)that's why i put up the DND button!! you people have no respect for that. Second of all,the mini bar is non-existent. They only have water,nothing else. A 4 star hotel without the basic stuff..Almost forgot,the carpet is absolutely filthy,stained with bleach,wine all kind of nasty stuff,probably have never been changed. Do not recommend!

Worst service I have ever encountered On January 6 we booked a room through the hotel website for April 6-7, 2019. When we arrived on April 6 we were told there was no reservation, we showed our card charge (79€) but kept being told our reservation could not be found. Eventually we were told that we had booked a reservation for January 6, 2019 and had not checked in.)) We can imagine that we made a mistake in booking, although the hotel, by the way, made no attempt to contact us in any way when we in their opinion "didn't check in" in January. The hotel employee offered us to pay again for the room, but already 104 euros per day, which was extremely strange, as the situation is ambivalent and at such times you just want to see the service of the hotel and help in finding a compromise. We rarely book hotels not through booking, but this time we booked a room through the hotel's website, as in booking for the dates we needed were not open sales of rooms. It was a good lesson and from now on we will not do so, as when booking through booking it is simply impossible to book on the wrong dates, as there is always an opportunity to check everything in a personal account! Bottom line: the hotel wanted to squeeze maximum money out of the situation, but we were not ready for such an attitude and went to live in another hotel.

Great location right in the centre of town. The rooms need refreshing old bathrooms are not ok for 4* hotels. Breakfast is poor. Advice and assistance re parking hopeless. Some rooms are very noisy.

I stayed here for a week during a workshop and had a great experience. The location is perfect, right in the center of town. The room was very nice, good a/c and wifi, and the breakfast in the morning, while not fancy, was perfectly reasonable. Most importantly, the staff were amazing, always very friendly and went above and beyond to help me out when I needed it.

Amazing place to stay at. From the minute we arrived the whole experience felt special; the rooms are spacious, quiet, clean and beautifully decorated with comfy beds. Breakfast was delicious and everything was smoothly run by the wonderfully warm and welcoming staff. I highly recommend it.

Very nice hotel and very well located right in the city center, the rooms are comfortable and spacious. I'd love to have more food options for breakfast, specifically low sugar and low carb content.

Very good hotel. perfect location. very nice stuff, friendly, ready to help. In the morning we asked for a vegetarian food, and even though the usual breakfast is continental, the kitchen stuff made an effort to prepare for us whatever we needed. Very recommended!

Lovely hotel in the very centre of L'Aquila. No parking but parking in reasonable walking distance. Staff very helpful and friendly. Rooms with enough technology to allow use of internet, recharging equipment etc