Sultan K
Google
I checked into this hotel on September 26th 2024 after a 16 mile day on the Portuguses Coastal Camino. My tour company arranged the reservations for all my stays. I was accompanying a group of 5 who had used the same company but separately. After 2 of them checked in and the desk was free I presented my passport. He asked me if I was on the same reservation Not knowing if all reservations showed the tour company or not I said the name of the company. He looked angered and told me he couldn't tell me, I had to tell him.|He could have easily looked up my name to see if I was on the same reservation but he didn't, so I figured out I wasnt on the same reservation. I stepped aside and let my friends complete checking in. Don't know why he couldn't look me up and check me in too.||Anyway, the real fun started after I got back from the pharmacy with stuff to address the blister and twisted ankle I had acquired on my hike and asked for ice. A previous guest had asked for the same and been provided with a bucket. The man returned with a glass and 4 cubes of ice. I asked for more and he rudely said No! I said why not! He said we are making more ice. I explained about my ankle. He said if I didn't like it he would take the ice backhand give it to another guest. I muttered "unbelievable" and he went ballistic, calling me impolite and rude. I told him I didn't like his attitude. He got up in my face, pointing his finger at me repeating impolite about 10 times. I told him he was going to far and did he treat all his guest that way. He said he was the owner and I could sleep on the street. ||I couldn't belive what was happening and turned to go to my room| He got in the elevator and continued to rant all the way up to the door and then out his foot in the door so I couldn't close it. I feared it was going to get physical and asked to please remove his foot.||I immediately called my rour company and related the encounter. They had been very good up to this point were apologetic and said they would investigate. Still waiting to hear from them.||The guy did knock on the door 15 minutes later saying Room Service!. I opened the door with some trepidation and he handed me a bucket of ice. No apologies!!!||What a nut case. Either avoid this place or don't combine about anything!