Hôtel Le Donjon - Coeur de la Cité Médiévale

This hotel was exactly what I wanted : a bit old-fashioned but elegant. Breakfast was great, and the lady on duty offered alternatives for dietary restrictions. Only problem: the bath wasn't working, and I had really been looking forward to it after a very wet and windy day.

We absolutely loved our stay at this hotel! The location is perfect: located inside the stunning medieval citadel of Carcassonne. We parked our car, in the hotel’s private park (just 5 minutes by walk from the hotel). Both during the day and at night, the castle looks like something out of a fairytale, beautifully lit and full of charm. This famous medieval fortress, has a history that goes back more than 2,500 years (the site was first occupied by the Romans around 100 BC, who built the earliest fortifications). During our staying at the hotel, we noticed first that the staff were incredibly kind and helpful, always ready to assist with a smile. We were also very happy to find out that the hotel is pet-friendly, which made our trip even more enjoyable with our dogs. Our room was spacious, well laid out, and very comfortable. The only small downside for me was the rug in the room, as I personally prefer other types of flooring — but that’s just a matter of taste. The breakfast was generous, with plenty of delicious options to start the day. Overall, we had a fantastic experience and would definitely recommend this hotel. We’ll surely be coming back. And of course if you haven’t visit “Carcassonne city”, I totally recommend it: is over two millennia old, and the castle itself is around 900 years old…a truly timeless monument! 🏰 Please put an ❤️ in my review if it was helpful! Thank you!

Arriving late at Carcasonne Aiport, we collected a hirecar for the 12 mine drive to the hotel. It took 90 minutes. Although we were not given hotel acces/parking instructions (Trip.com), the hotel shows private parking as a facility. However, the arrival procedure should have been to report to a private electronically gated car park outside the citywalls (not hotel satnav coords) where you and luggage will be transported via a circuitous route. I speak French, and during our few circuits of the old city, 'phoned the hotel on several occasions for precise instructions. Using two separate phones and using the correct hotel number, our calls were routed to Tesla charging, then to an Estate Agent who phoned us back on a Saturday night to assure us of his help in buying a property! After late flight arrival and 90 mins searching for hotel, our thoughts of dinner withing the city walls, turned out to be a small bowl of nuts. Staff were pleasant enough though. Next morning we discoverd hotel location offers excellent access on foot to the lovely walled city

Stayed here for 5 nights and had 3 rooms for a family vacation. One room was a suite, which we did not get upon check in. When asking the front desk about not having the suite we were told the room "did not exist" even though we showed pictures of the suite and confirmation from Booking.com. We were then told we were being aggressive and disrespectful. However, once the manager started her shift, the suite miraculously existed and we were moved into it. Staff unfriendliness is what we will remember most about our stay here, including breakfast staff who wouldn't let us take a cup of coffee up to our room. The 2 regular rooms we booked had toilet closets that were not part of the shower//bath and one room had a mini fridge that did not work (which was not fixed), broken ceiling tiles and a shower nozzle that would not stay in its holder. Also no fans so the entire room fogged up when taking a shower. Little things and big things made us very happy to check out. Location saves this property. And the restaurant (off property) was quite good. Otherwise a big disappointment.

Ideal location in the Cité Médiéval, and only a 10 minute walk along the cobblestones through the Porte Narbonnaise from where the Airport Navette/Shuttle bus drops off passengers. ||There are plenty of good eateries close by and definitely no 'fast food' establishments in the vicinity. ||The room was comfortable - it was small, a bit dated, and at the bottom end of a dark corridor, but it was clean. As I didn’t intend to spend hours on end sitting in my room so the size wasn't a problem. There was a good shower & bath in the ensuite and definitely no signs of black mould. The little fridge hidden in the wardrobe was a bonus. Being an old building, it is very higgledy-piggledy with an old staircase, but this adds to its charm (NB there are lifts)||The view over the garden was very pleasant and quiet; it was lovely place to sit in in the evening with a glass of wine (drinks can be purchased from the small bar).||The breakfast was excellent, dishes frequently being replenished, and plenty of choices suitable for all tastes; a variety of different strength coffees and teas were also available, hot and cold milks, plus juices. Guests could take their breakfast tray out into the beautiful garden, but as a non-smoker, I sometimes found the smokers to be problematic - something that you still have to get used to when in France. ||My room was serviced daily; this was a bit hit and miss. ||The staff members were pleasant & helpful - the dining room ladies are delightful, and they try admirably to communicate with guests who are non-French speakers. ||The only problem that I encountered was that I received no reply to my email with a query. However, I would definitely recommend Hotel Le Donjon for its location and charm. ||

It's a very beautiful place. The atmosphere and style of the hotel are amazing. The breakfast was tasty and the staff were friendly. It was a very good experience, I absolutely recommend it.

In our opinion this hotel doesn’t deserve its three stars, at least the room we had. It was in need of an update, especially the bathroom. It is a big hotel however and some rooms may be better. Good central location but a long way from the car park to lug your suitcases ( You do get help on arrival but none was offered on our departure)

Great hotel with authentic medieval architecture in a fantastic central location. Very helpful and friendly staff throughout. Breakfast had plenty of choice and well presented. Suite room was very spacious with nice coffee machine and toiletries.

Wonderful setting in the middle of Cite de Carcassonne. Neat little courtyard, clean and large rooms (for Europe). Very helpful front desk staff. Also the lobby is a neat old style.

My wife deserves the credit for finding this gem of a hotel, located in the city center of this amazing medieval citadel. The staff is very friendly and helpful. The room was very modern and clean. It had all the amenities of a big city hotel. Staying inside the city walls was a magical experience, starting from the minute our complementary shuttle driver picked us up at the car park outside the walls. He then maneuvered through the medieval streets that were built for pedestrians, horses and carriages and now are mobbed by tourists. We managed to get to our room without hitting any tourist or any wall. Anyways, we ended up staying here two nights and we would have stayed longer if we hadn't had other traveling plans in place.

Yes, you need to stay here. It's a location that you'll remember for the rest of your life, and the evening and early morning access to the castle allow you to wander free of crowds. Memorable and incredible to watch the sun set from the castle, then walk the uncrowded streets that night and the next morning. We parked at the hotel's paid parking lot and the hotel's shuttle was a ride worthy of Disneyland - tiny van navigating even tinier streets full of visitors. We felt like VIP's. The hotel staff was friendly, welcoming and accommodating. Air conditioning was superb and quickly cooled the room on arrival, but was not needed in the evening after the sun went down. Our room overlooked the street and was completely quite with the doors closed, but it was great to relax in the room with the doors overlooking the street open while listening to the activity on the street.

Very knowledgeable and friendly staff. Our room, in the main building - as the hotel is split over 3 sites, is spotlessly clean. The mattress is firm which is just how we like it. The WiFi code worked first time, tho you will need to get a sepaate code for each of your devices. As it is situated in the old town - Le Cite - access is on foot and the car park is some distance away. In the evening when all the day-trippers have gone home this place is magical, it's like living in your own private castle. Beware the noise from the bin men on a Thursday tho' as they come past at 4.30am

I stayed for 3 nights in this very nice hotel inside the medieval walls of Carcassonne. I asked for a room with a view, but due to paying for the least expensive of their accommodations my room was on a courtyard with the only windows being in the French doors. I was surprised at the larger than average (for France) size of my room. I had a great deal of difficulty with the electronic keycards, had them replaced at least 4 times and the front desk finally gave up and gave me an old fashioned large metal key which worked fine. I had no issues at all with the breakfast buffet, I found the offerings to be plentiful and tasty. The staff went out of their way to help me and other guests, all the front desk personnel are fluent in French, Spanish, and English. I recommend requesting a room in the main building, the other rooms are a walk down a couple of streets from the breakfast room. Do opt for staying inside the walls if you're visiting Carcassonne primarily for seeing that area. Public transport is almost non-existent in the city.

I wouldn't chose any other hotel in this city. It really is a proper trip back in time to the old days, if they happened to stumble upon such...our modern conveniences. Even if the price is steep, you could grocery shop and snack to make up for the higher cost, it's not all about the food in Carcassonne it's about feeling medieval and part of les paesans. This hotel has so many 13th and 14th century details that are brought out with a contemporary flair that doesn't feel offensive. The service is very convivial and fluent in english. We didn't eat breakfast as it wasn't a part of the price, but it really should when you pay this price, since the city is expensive for food if you're eating à la français. The service was nice and the rooms are super big for a family or party of four, generous space, you couldn't do any better elsewhere for space or authentic provincial experience. The comfort is unparalleled even in comparison to other larger hotels that charge more per night. However the breakfast price seemed a bit steep, so just weigh that in with the choice.