Hotel Le Dune Piscinas

5 stars for location but 5 star service is something else. This hotel is wonderfully renovated and appointed and its location is stunning. Unfortunately the inefficiency and unfriendliness of some of the staff and too many amenities not working is not what to be expected from a 5 star hotel. No attention to detail and too many frustrating discussions. For example we would have expected at least a plate of fruit or a welcome drink upon arrival, the AC in our room was not working properly and after several trips to the front desk to have it checked it wasn’t until the ceiling caved in that they addressed the situation by assigning us another room. Restaurant staff was very confusing, roles did not seem to be clear, being asked the same question multiple times or not at all (wine was never offered at dinner, we had to ask… even for a missing fork…). The food was good but pricey given the remote location. No food or drink service at the beach area. The massage jets at the pool did not work and only one of the pool treadmills was usable because they “lost” the other remote. Housekeeping was also inconsistent, we had to ask for toilet paper and did not get the turn-down service either of the 3 nights we stayed there. Check-out is at 11 but only one front desk staff available who seemed overwhelmed so it took a long time. We did manage to have a very relaxing stay thanks to the location but everything else was frustrating for the price point.

I want to rate this place 5/5 because it really is deserving of some very positive feedback. Minimalist but very nicely renovated, a remote vibe which you either like or don’t, we did. The access to the beautiful beach with barely anyone around is special and the food is really very good, some of the best we’ve had in Sardegna. The reason I don’t go full 5/5 is because as friendly as the staff were, they could just be little sharper and quicker on service. We had to wait a long time for our meal in the Rosso Tramonto. A nearly 4 hour long dinner is just too long for me, and when the sun went down it was windy and cold. We asked to go inside at the end which was fine, but they were not attentive to this. We also had to wait a long time for our bags to be brought to the car. Not a big deal, but just shows the staff still needs to be trained to be a bit more on the mark. Overall though a beautiful spot if you’re looking for a more quiet remote experience in Sardegna.

This hotel is amazing with a great mining history. The lodging is surrounded by sand dunes, and the sea. An extremely relaxing location. Be prepared for a rough last 10 km of the drive. I would not recommend trying to go there in the dark. Once you get there, plan on staying and enjoying yourself. This was the perfect place to end our two week vacation in Sardinia.

Unfortunately, our experience at Hotel Le Dune Piscinas (Sardinia) was far from what you’d expect from a 5-star hotel. Check-in was handled by a new, well-meaning staff member, but we received no introduction or basic information about the hotel—we had to ask everything ourselves later. We had big expectations to have a perfect closure of our 11 days trip over the beautiful island of Sardinia. When we asked if someone could help us get fuel in a canister, since our car was nearly empty and we weren’t sure we’d make it to the next gas station (especially given how remote and difficult the access road is), we were simply told “the gas station isn’t far.” No assistance offered—again, not what you’d expect from a luxury hotel in such an isolated location. Our room had no TV remote. After asking reception for help, no one showed up. Only after a follow-up call did someone come, said she’d check and get back to us—but we never heard from her again. When we followed up again in person, we were just told, “no TV.” No explanation, no apology. We’ve rarely experienced such dismissive behavior in a 5-star setting. We also asked about late check-out or luggage storage, as we had spa treatments booked. The response: there’s an event, talk to someone in the morning. No effort to assist or accommodate. We ended up canceling the spa—lost revenue for them, and a poor guest experience for us. The room itself felt neglected: we had to kill around 30 mosquitos, the bathroom fan didn’t work, nor did the ceiling speaker. It seemed like a room that shouldn’t have been in service at all. Even worse, housekeeping entered our room despite the “Do Not Disturb” sign on the door—an absolute no-go for any hotel, let alone a supposed 5-star one. The only positive note was the spa staff. They were professional, attentive, and even helped us with some issues the reception couldn’t or wouldn’t handle. A clear contrast to the front desk. While the location is undeniably beautiful and unique—as many reviews note—the hotel’s service, maintenance, and attitude fall far short of luxury standards. The “gourmet” restaurant is, at best, average. Sadly, not recommend for the price asked.

Incredible location and design but unfortunately understaffed and lacking the flow a 5* hotel should deliver. With the remoteness of this location also comes the fact that you’re beholden to eating here for every meal, which gets pricey. Beach bar was closed for the entire week, and it was hard to find anyone for service even in the bar. The few members of staff who were there were going above and beyond to make up for lack of numbers, but their struggle was visible (and at times resulted in frustration towards guests.) Feels like it either needs to come down in price (and stars) or level up in service.

An extraordinarily interesting hotel built in an old mining area that both benefits from and is hindered by its isolation. Somewhat difficult and challenging to reach with winding dirt roads, Le Dune Piscinas has gone back in time and found a part of Sardinia that does not exist in Villasimius or the Costa Smerelda. The beaches and water are extraordinary and belong to you. There are long stretches of time you may not see anything but sand and the bluest sea. Sparsely populated, this is definitely not a place you come to party or disco. This is a spot to disappear from the world. A location where you can forget about the many problems of the planet. There are no stores, no shopping, no cafes, no real entertainment. Only the hypnotic sound of the sea and a beautiful pool which carries your mind away to simpler times without stress. The downside to all this isolation is that you are really isolated. There is nowhere to eat but the hotel’s restaurant. There is nowhere to get a drink but the hotel’s bar. There is nothing accessible off site. So, if you do not like the food or you find the service slow, there are no other options. You are really isolated to a point where you have no choice. In fact, on the adjacent beach which was quite large and beautiful, we literally found no one over the whole day except for the skeleton of a poor goat that must have fallen into the sea somewhere. The rooms are lovely, large modern (in a good way) and well appointed. Ours had a large patio overlooking the pool and ocean. The bathrooms are lovely and the shower excellent. Despite all modern conveniences, the designer kept many of the appointments of the old stone buildings which added to the overall atmosphere. Despite the isolation and one kitchen, the food is good. It is not as great as it could or should be, but it is good. The service is somewhat slow and can be frustrating at time. This, I suspect, is another result of isolation. It is likely difficult to attract the very best in the service industry here. The staff must feel the impact of being so isolated; that said they do try their very best and there are several who are extremely nice and make an extra effort. Another impact of isolation is that when products are out of stock, it takes time to restock them. An example is several Vermentinos from good producers which were on the wine list were not available. When I asked the bar manager, he indicated that expected shipments never arrived. Again, isolation has its downside. Similar experiences involved food products which limited meal choices to some extent. Breakfast (included) was very good with an abundance of local foods like 6 different local sheep cheeses and goat yogurt. A great way to start the day and it added to our sense of adventure. Unfortunately, check-out was maddeningly slow and unacceptable for a 5-stat hotel as the lone woman in charge seemed confused by the computer and attempted everything by hand. She was clearly frustrated and eventually (20 min) was coached by a younger manager to complete the check out procedure. Despite some negatives, Le Dune Piscinas is an extraordinary experience and a nice way to check into a different, slower pace than our crazy world. It is highly recommended although traveling here with young children may not be the best idea. They will likely be bored. Isolation has its benefits but children may not agree. 4.5 stars.

The location is absolutely gorgeous with beautiful wild dunes and amazing sunsets, but it seems like the hotel is riding on that alone to justify the price. |There are many superficial "luxury" features, but the substance, and the details, are way off. So much is wrong, starting with the pervasive sewer smell which is, apparently, something that can not be fixed. The rooms are small, ours was missing robes and do-not-disturb tags (the housekeeper barged in because she could not see the do-not-disturb light in the sun). Lots of other little problems in the room like incomprehensible design choices in the placement of light switches, missing basic toiletry amenities, no replacement of beach towels etc. ||The regular restaurant has a small menu that does not change (although the Maitre was accommodating to dietary requirements). The waitstaff was overwhelmed and literally running into one another and bickering. The upscale restaurant was pretty much what one would expect, also very few menu options. Curious that it is located in between two sides of the other restaurant ensuring constant pass through. ||It is pretty obvious that the hotel does not attract quality personnel (the housekeeping staff seemed particularly clueless). Few of the staffers seem to be trained, the ones who are responsive and pleasant seem to be new to hospitality and just (to their credit) trying very hard.|We found some workarounds with meals at the small beach restaurants just off the hotel premises: basic food but a lot more together and, for us, a lot more fun.|We did have massages at the spa and the therapist was very good.||We brought all the problems up to the manager who listened politely and suggested various seemingly generous but ultimately odd solutions like a room upgrade to a room that did not face the ocean as we had chosen, etc. ||All in all we felt there was a huge discrepancy between price and quality and not much concrete plan to improve that ratio. We do travel extensively and understand very well the category this hotel aspires to, it is just not there. As much as we would love to be in the beautiful landscape again, we would not want to stay at this hotel again.

Fantastic location in nature, very friendly people especially Ines from the restaurant gives a warm welcome. The only thing is the high prices of food and drinks, it’s not possible to go out for diner too other restaurants.