Hitori
Google
I stayed during the Moga festival for 3 nights. While initially reluctant to book a room in the hotel given Sofitel's previous reputation, I decided to take a leap of faith and see what the Golf acquisition brought to the plate.
I came to regret my decision very quickly, however. A 5 start hotel by name and amenities, a 3 star hotel by floor and elevator regards, and a motel by security personnel standpoints.
From the moment we arrived to the gate, my friend and I got weirded out by the behavior of a security personnel at the gate where he was mocking his name from "Amine" to "Amina" with a big grin on his face. While I will always be one for light banter and jokes, an alleged 5 start hotel security guard who makes this joke, especially after a 6h drive, is not welcome. This very same guard, during the last festival day and after being admitted through the gate by another security person grabbed me violently by the sleeve as if I were trespassing. Instead of apologizing, he wrongly doubled down on his behavior, and only after his boss came that I received some apology that was far too little and far too late.
The breakfast buffet is one that ends its service at noon. Never have I seen a buffet, in a 5 start hotel, get picked up from the trays at exactly 12:00, however. I tried getting some O.J from the fountain after noon, only for a personnel person to shout to his colleague in darija to pick that O.J from the table ASAP, thinking I wouldn't understand him. My friend and I had stood up from the table for less than 3min to get said juices, leaving full coffees on the table and plates full of food + sunglasses and cigarettes (this clearly displays a table which wasn't ready to be cleaned) only to get back to servers having cleaned out half of our tables.
The wifi in this resort, where signal and data are extremely low, is ridiculously slow and hard to receive.
The spa is another joke where I booked an overpriced massage just for the lady at the desk to tell me she admitted someone else she thought was me
It is extremely unfortunate that such an allegedly prestigious resort provides that poor of a service. If you can, I suggest you look elsewhere