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Arriving tired at 5.00 after a day's driving we were dismayed to find the hotel apparently closed. Various disconsolate tourists also appeared, knocking on doors, peering through windows. We, traipsed round to the back - nope, closed. Then we noticed a scruffy handwritten piece of paper informing us that check-in was at another hotel 100 yards up the road. It was raining. We duly trudged up to the other hotel to be met by a very silly giggly young girl who thought it was all hilarious and who, surprisingly in our experience of many many French hotels, spoke no English. She took us to our room, up a twisty staircase on the second floor. Having pointed out to her that she herself had said it was on the first floor, she giggled some more and eventually found the right room. No offer to carry our bags. The room was attractive but small - no hanging space other than a couple of hooks. The lampshades were splitting and scorched and I wasn't too convinced by the cleanliness. I would think the room was due for refurbishment - all a bit tired. Dinner was quite good - a glass wall shows diners the various chefs' activities. We decided to pass on the expensive breakfast of 19 euros each - partly because it was raining and to get to it one had to come out of the back door into the courtyard, walk round to the front and then go 100 yards up to the other hotel. We thought if we were going to get wet we would cross over the pretty market square and get breakfast at a cafe, which we did - excellent quality for €9 each. No help again with luggage on departure in the pouring rain, and once again check out was required up the road. ||||A great pity they can't get their act together - the setting was delightful, but the rooms were much too expensive for what they were - and service was non- existent. We would not return there and nor would we recommend it to friends.