Stephanie F.
Yelp
I booked a room at this hotel for a wedding I had in Amboise. I booked the room about a month before the wedding. I had conversations via email with the staff who seemed friendly, however, they NEVER told me prior to my trip there was a curfew and check-in had to be before 10pm. I do not have an international cell phone plan, and they claimed to have called me to see when I was planning on checking in, but I did not receive anything. I flew into Paris, picked up my rental car and there was terrible traffic. I arrived to Amboise around 1:30am. I rang the doorbell and the gentleman refused to let me in. I explained that I had no where else to stay, and I would sleep on the streets if he did not let me in. He said that was not his problem. I called again, and they refused entry again. I explained that it was just me (a female) and one other girl. Two young American girls who don't speak French. I was scared. I started crying and BEGGING for them to let me in. The staff hesitantly opened the gate, snarled at us, berated us the entire walk up to our room and informed me that I was not allowed to use any of the amenities including any running water because I would "wake the guests". Mind you that includes the toilet, showers and sink. I could not use the bathroom, could not brush my teeth or shower for fear that I would get kicked out. At this point it was 2am. I was tired but stayed up looking for another hotel and booked it. I checked out when I got up the next morning, did not touch anything in the hotel and upon check out I informed them that I was not happy with the way I was being treated and I wanted my money back. The staff said this was not their problem (again), and charged my card the entire $400 even though I did not stay the second night. Ruined my first time in France. Do yourself a favor, DO NOT STAY HERE. Your money is better spent anywhere else in the world.