66azizar
Google
I want to share our terrible experience with the front desk manager, Julie, and the director, Diddo. Both were unprofessional and rude, treating us as if they were above us. Diddo even went so far as to call me a liar, despite having no right to throw my personal belongings out of the room.||As a family of four with two kids, we had booked the most expensive room in the hotel for 5 nights but mistakenly thought it was for six. After a day of skiing, we returned at 4 PM to find all our belongings packed up. We had paid for an extra night and explained the situation, noting that the room was still available with no other bookings. It was completely unnecessary to pack our things, especially since we had laptops, jewelry, and toiletries left in the room.||When we started going through our belongings, I found that all my toiletries were disorganized. It seemed there was no oversight during the packing process. They even discarded my new shampoo, which I had specifically ordered for my hair type and is not something found in stores ||To make it worse, it was my birthday, and they showed no concern. For a room that costs 600-700 euros a night, I expected a certain level of respect. They spoke with such entitlement. Ultimately, I was called a liar, as if my shampoo wasn’t new and I was creating drama. On my birthday, I couldn’t find half of my belongings because they were packed incorrectly, which left me unable to wash or style my hair. I understand that for Diddo and his friend Julie ( that he fully backed up and said she did everything correctly ), this means nothing and it is only a shampoo . But not for me , this attitude completely destroyed the mood /holiday and my birthday . I really hope that someone will read our comment, hotel’s location is great . But this approach to clients will not lead anywhere.