Hôtel Le Nessay, slh

This is our third year staying at le Nessay. It’s a beautiful place. The location is gorgeous in St Briac. |After very long drive from the UK on arrival late Monday afternoon for a 3 night stay we were told 1- the restaurant is closed today AND on Tuesday evening and is fully booked on Wednesday. 2- we’ve run out of most of our bar food due to an event the day before. 3- please pay your balance. |What a welcome :( . We were annoyed and depressed by this. |To be fair guests are encouraged to book the restaurant in advance - and a table was offered at the last minute on Tuesday night - however it’s not ideal for a really expensive hotel not to run a restaurant service on two week days. To mismanage the catering as to have all but two snack items off the alternative bar menu for hotel guests is poor. Please note our rooms cost over £600 euros each night. |On a positive the staff are all extremely pleasant, attentive and friendly. We really appreciated this. The hotel and rooms are spotlessly clean. But these are the basics. |Breakfast was a big surprise. It was so minimal - as a previous review has mentioned - as to be austere. You’d expect that at a budget stopover but not in a luxury hotel. I wanted someone to ask what tea or coffee I’d like and bring it to me. No luck - guests must make their own from a machine. It wasn’t like this last year, and feels like agressive cost cutting to the point of being a poor experience. I removed three mouldy plums from the fruit bowl, and one decaying peach. Surely someone could check the fruit at least ?|Finally the bar, it’s a real feature of the hotel with its wonderful terrace and views across the sea. Again the staff are great and the cocktails are delicious. |We noticed a big screen on scaffolding at one end of the outside seating area. Unbelievably the hotel planned a movie night on our last evening. I was looking forward to a peaceful night listening to the sea but as our rooms were a few meters away from the giant screen we had to listen to an Astérix the Gaul cartoon amplified until 11pm. Not to mention the bright light of the screen shining into our room. I complained at the time and by email but as yet no response from management.|We won’t be back next year.

I’ve been going to the Nessay for the past 15 years. New mgmt team since last year. It’s been transformed to an oasis of sadness… the aperitif (albeit always with a great view) it’s flat as a pancake (no-taste beer, flat cocktails, basic food), disastrous lunch (anonymous entrées followed by over-cooked ravioli with cold seafood seasoned with an acid vinegrette). Help!!!

That’s a gem. A very friendly hotel at a beautiful location at an impressive old castle. Overall, the stay was excellent, and the team was very welcoming. Easy access to the beach. The bar is very nice and serves fresh local oysters.||One point for improvement is breakfast choice.

We had the lovely suite in the turret with a big sun terrace, with gorgeous panoramic views. Stunning historic hotel with very attentive staff. Parking is available on site behind the hotel for 12 euros (I would have thought that should really have been included in the hotel tariff as the rooms aren't cheap). Nice room with a huge bathroom and lovely shower inside the turret. We had another turret that was hard to use as it was completely filled with a sort of round bed/settee - I personally think it would be nicer to take that out so guests can walk into the turret and admire the view, but perhaps some guests use it as a bed for kids

We stayed in the annex at Hotel Nessay for only one night. The position of the hotel with access to two spectacular beaches was incredible - easiest beaches to access during our stay in Brittany. The rooms in the annex are beautifully decorated and clean and modern but you do not have the sense of openness or views from them. Thus we felt that we were paying a significant amount for a room that felt enclosed with window coverings that filtered the light but did not make you feel you were part of the outdoors. Breakfasts were very good - try the freshly made crepes and we had a very pleasant dinner but of the three hotels we stayed at in Brittany the hotel ranked third while access to the beaches was the best.

We stayed at Le Nessay on the night of September 23rd and had to cut short our stay on the morning of the 24th because of a medical emergency with the family dog. The behaviour by the management of the hotel was so incomprehensible that Booking.com attempted to intercede on our behalf and were as shocked as we were by management's attitude. On the morning of September 24 our pug became ill and we telephoned her Vet (in Saumur) who directed us to go ASAP to VetRef in Angers Beaucouzé (a fully equipped emergency animal hospital) which is 207 kilometres from the hotel. First thing that morning we had already told the hotel we needed to leave and we rushed to gather our things once contacting VetRef. The person at the desk told me they would credit the night we would miss while on my way back to the room to assist with getting out things. Once back downstairs, and heading out the door, the answer changed to No because we booked through Booking.com. We ;needed to go and focus on the dog.| Once the dog was being treated, and I could turn back to this, the dismantling of the truth by hotel management is shocking. I contacted Booking.com who said of course the room could be credited if okayed by LeNessay. The hotel refused to respond to their several calls and then refused the credit. Booking.com was shocked given the emergency circumstances. The hotel then claimed we left mid afternoon so they could not re-rent the room.Again, trying to blame someone else. That is an impossibility. The veterinarian hospital records show that our dog was admitted for emergency care at 1:50 in the afternoon, 13:50. That was 207 km from the hotel! The car travel takes over 2.5 hours. We were out the door of the hotel no later than 10:30 AM and they knew before the breakfast I never ate. I have a second home in France and am appalled by management's position which is so inconsistent with my lifetime of experience here. Yes, the wonderful French veterinarians took great care of our dog and were pleased they acted so quickly and effectively. She is recovering well after surgery . No, I would not stay at a hotel with that type of a response to an emergency especially when they easily had the economic benefit of the room returned to them. Thanks to Booking.com who tried to intercede.

Lovely hotel, great staff, fantastic food. Really classy. Great walks along the coast and Dinard golf is a very good course nearby. The bar terrace is a lovely place to watch the sun go down over a nice drink! We will be back.

We booked a room online and were surprised to be shown to the Gatehouse on arrival! The French name for the accommodation (Poterne) can mean ‘gatehouse’ or ‘side entrance’, but my French is limited, so I didn’t realise we weren’t in the main Hotel building. Interestingly, all our email correspondence from the Hotel displayed the impressive main building. We should have been informed that we were not in the main building when booking, as I’m sure we are not the first or last, to experience the same dilemma. The Gatehouse Room was cramped and disappointing with no dressing table, limited hanging space and no fridge. We stayed in the early summer period and were invaded by an army of tiny ants that were impossible to deter! The windows in the Poterne were all narrow and tall with poor views out of two of them - concrete blocks scattered around outside one and scaffolding for building works by the entrance barrier, viewed from another! (I took photos, but can’t work out how to include them without giving TripAdvisor access to my photo library). |Checking-in time was 1700hrs, which wasn’t great for those arriving by overnight ferry at St Malo by 9.00am.|Car Parking was charged (12euros) whether your vehicle was parked behind the Hotel or at another off site car park.|The Hotel grounds are open to the public all day, so we had a constant stream of people trudging past our door, which became tiresome.|On a positive note, the area itself was outstanding and a couple of the restaurants in the village were excellent, just disappointing that we didn’t look forward to returning to our accommodation!