Hotel Le Palais Gallien

Pros: |The location of the hotel is excellent. The fact that it has a pool in central Bordeaux is amazing and it is a beautiful hotel. All the staff were incredibly friendly and always on hand for anything you needed. There was a particularly kind and attentive staff member at breakfast (the Australian) and all staff communicated very well (I apologise for my lack of French!) ||Cons: |For a 5* hotel, they didn’t go above and beyond as much as other hotels we’ve stayed in. Especially when it came to food intolerances. The basics were covered (soya milk and gf bread on request) but nothing further. And asking to alter a starter at the restaurant to goats cheese instead of burrata was met with “the chef doesn’t like to do that”. So I was then left to order a starter I didn’t actually want. |The rooms were also not decorated in keeping with the aesthetic and character of the hotel. We had to constantly ask for replenishment of basic things like toilet paper (and we weren’t being ridiculous). Unfortunately we were also woken twice during the night of our stay due to loud guests next door. Not the calm peaceful atmosphere we hoped for at a spa hotel. ||Overall lovely, but not the 5* experience we are used to elsewhere.

Such a beautiful hotel, very relaxing and quiet. Great location - about a 15 minute walk to the main centre so a good balance between being close enough to the hub while also far enough out to enjoy some down time too! ||We had the Hemingway room which was super spacious, and had a jacuzzi on the terrace which was fantastic and added to the relaxing experience. ||The restaurant was incredible and absolutely a highlight of our stay in Bordeaux - the food was delicious, service excellent and in stunning surroundings! ||The staff were all so friendly and helpful, our room was always immaculate and they couldn’t have done more for us. ||If you’re going to Bordeaux, stay here!

We truly enjoyed our stay at Le Palais Gallien Hotel & Spa, where the staff was wonderful, especially Romeo, who often checked in on us to see if we were enjoying our stay or needed anything. He carried a heavy bouquet and five heavy suitcases to and from our room with great care and enthusiasm. We stayed in the Montesquieu Suite, the presidential suite with its own private elevator, which was spotless, beautifully maintained, and very comfortable thanks to excellent housekeeping. It has a kitchen, private terrace, a cinema room and private sauna. The only drawbacks were that the room service menu could be improved and the steam function in the shower did not work, though the hot RGB sauna worked perfectly and any small issues, like remotes needing fresh batteries, were promptly resolved by the attentive staff. They went above and beyond in preparing for my birthday, and even though I spent much of the stay recovering from a cold, it was the perfect suite to relax and recuperate. Overall, the service, hospitality, and comfort made our stay truly memorable.

Located in the heart of Bordeaux city, this beautiful boutique property is perfect for walking and exploring this UNESCO site! The authentic and thoughtful service by the staff before and during our stay was exceptional! They arranged a private tour of the Medoc and Saint Emilion, made restaurant reservations, and suggested wine bars to visit! They even provided complimentary tickets to the Cite du Vin Museum! And tile suite - on the top floor overlooking Bordeaux as beautiful. Truly a wonderful experience!

I have mixed feelings on my stay here - the hotel is elegant and well maintained. The rooms are modern (but rather dark with very little natural light) the bed was comfortable although the pillows were not great, the shower was difficult to use, it took 10 minutes to work out how to use it as a button has jammed in the shower panel, housekeeping was efficient. In terms of location it was ok - located in a quiet residential area and a bit of a trek to the tram station and a 15 minute walk into the centre of Bordeaux. Overall I think it’s overpriced at nearly €500 per night given the location, quality of bed linens & pillows and the rather dark feeling of the rooms.

The family stayed one week at Le Palais Gallien in Bordeaux, and it was an exceptional experience from start to finish. The food and service were flawless—elevated yet warm, attentive without being intrusive. Every meal was a discovery, with the truffle dishes standing out as the absolute pinnacle of gourmet perfection. Truly, it met and exceeded a gourmand’s highest standards. An unforgettable stay and without question, the beat!!!

We loved our stay at Hotel Le Palais Gallien! Staff was incredibly welcoming and courteous and took pride in their work - they want their guests to enjoy their stay. Rooms were very clean and spacious with a gorgeous spa shower. Our room overlooked the pool area and the main building which provided a lovely backdrop. It was nice being just outside the city center (a 5-10 minute walk) with easy access to everything without the crowds of the city center. We would definitely stay here again on any future trips to Bordeaux!

This hotel does not truly meet the standards of a 5-star property; at best, I would rate it 4 stars. The overall maintenance leaves much to be desired — some room doors were damaged, and in my room the glass bathroom door was broken. The level of service also does not reflect that of a genuine 5-star hotel. On a positive note, the staff was very polite and friendly, but they did not provide much assistance in helping guests discover or make the most of the hotel’s facilities. Cleanliness, in my opinion, was below expectations. In addition, the rooms are not soundproof, and you can hear everything from the surrounding areas, which made the stay less comfortable. Unfortunately, I cannot recommend this hotel.