Hotel Le Place d'Armes

This hotel is excellent. The staff were extremely accommodating. The staff makes sure you are well taken care of. The staff were friendly, warm, and welcoming. They brought us butter cookies every day. The breakfast was fantastic. The location was great. City center with 3 Christmas markets within walking distance. I loved this hotel and would go back.

The hotel was extremely charming. There was a bustling Christmas market located directly in front of it, but it was more convenient than anything. The room was wonderful and the food was delightful. I had a small accident during my stay and the staff were more than accommodating. I'm already looking forward to my next stay here.

For a 5-night journey through Luxembourg, the location of Hôtel Le Place d'Armes is simply unbeatable. The hotel itself is structurally fascinating—a cozy labyrinth of rooms and corridors that connect in a way that preserves the distinct character of a historic "grand house." It feels intimate rather than corporate. While the property has undeniable charm, the age of the building does show, particularly in the bathrooms which are in need of some maintenance and updates. However, the genuine comfort of the room largely overshadowed these signs of wear. What truly defined our stay was the service recovery. We experienced an incident where a bathroom window shattered during housekeeping while we were out. The staff’s reaction was exemplary—professional, swift, and apologetic. They immediately moved us to a new room, turning a potential disaster into a demonstration of skilled hospitality. Dining was a pleasure as well. The breakfast buffet, though limited in variety, prioritized freshness and quality over quantity. The bar is a highlight, offering a sophisticated atmosphere with highly skilled bartenders. A crucial tip for winter travelers: If the Christmas Market is active in the square, vehicles cannot access the front entrance. I strongly recommend calling the hotel prior to arrival; they can coordinate luggage assistance or direct your taxi to the nearest accessible point. Overall, a deeply satisfying stay.

To be honest - the welcome service as well the valet parking is out of this world. The staff was extremely friendly! On another level. The room is good but not mined blowing. The location is fantastic as it’s in the heart of Luxembourg. In my opinion it’s too pricy and value for money is a difficult one - I guess it’s one of the best hotels in Luxumbourg for a reason but I find it a bit overpriced. Otherwise I would definitely come back.

The check in was very efficient and welcoming, and our original room was very nice--it felt inviting, colorful, and cozy. However, after a couple hours in our room, a plumbing problem presented and we were told it couldn't be fixed and we needed to change rooms. The staff was very apologetic and quick to find us a new room. However, we were moved to a smaller room with less amenities that was much less cozy and it had a direct impact on our enjoyment of our stay. For example, one of the reasons we booked the hotel is because there was a room with a bath. When we were moved, the room only had an open shower. The new room also had a toilet where the door didn't close properly. At check out, I asked if the room we were moved to was the same price as the original booking (primarily because the vast difference in room comfort seemed it would be unlikely the new room was as costly). But we were told it was the same price. I mentioned we were disappointed with the smaller room size, bed, and lack of bath - it felt like we were downgraded. We were told we should have asked for a new room that had the things we were looking for. It made us feel like it was our fault that we weren't happy with the new room. Overall, it was a disappointing experience and we felt we spent way too much money for the quality of the stay and service we received. With the exception of check out, the rest of the staff was really kind and warm. It is unlikely that we would book this property again due to the failure to make us feel like valued guests.

A cot was so nicely arranged already in our room without any request, that was a nice touch and appreciated. The room is spacious, even with King sized bed + a baby cot there is still a lot of room. Spacious bathrooms. Appreciated the no single use plastic bottle in both bathrooms and in-room water. Only wish was, there was charging next to the bed. Location is spot on! And staff was very nice to us, thank you for a nice stay.

Upon arriving we received a very warm welcome by friendly and very professional staff who spared no efforts to explain the city's highlights in the area. The room was very clean and size was above expectations. Luggage was taken to the room for us and there is a valet service for the car. Room was very quiet. Check-in/out went smoothly and invoice was correct.

Absolutely splendid hotel with service levels over and beyond expectations. Lovely decor and atmosphere with magnificently appointed rooms. This felt like a home from home with excellent access to the Christmas markets and the Cathedral etc. Some of the best room service I have ever experienced. Highly recommended.