Hôtel Le Village Saint Barth

We recently spent five nights at Le Village. As advertised, our room was spacious and spotlessly clean, and the bed was very comfortable. We loved the convenience of having a kitchen, and we had a lovely view from our terrace. The service was exceptional, very warm and pleasant, as well as most professional and prompt. The continental breakfast had a wide selection of items, and the breakfast room and lounge area were most comfortable, also with wonderful views. The downside consisted of two things: we were attacked by mosquitoes every time we sat on our porch or went to the pool. The management provided mosquito coils, spray, and even some repellent, but it still meant we were covered with bites every time we tried to enjoy the outside amenities. Also, we would have been trapped in the hotel if we had not rented a car after the first day. Yes, it is a short walk down to the main shopping and beach area, but the driveway down to the road was close to a 45 degree angle, and the road itself is very steep. This is not an option for anyone who is not comfortable climbing up or down precipitous slopes. Also, at the hotel, there were uneven stone pathways and steps with inadequate railing. This probably would not be a problem for young, very fit individuals, but it was an issue for my husband in particular. Still, we would return there for sure when next visiting Saint Barth, we would just need to plan to rent a car and bring lots of bug repellent.

What an absolutely beautiful villa to have some really poor customer service. For those wanting to stay here be aware, the manager here will be blatantly disrespectful over the phone, talking over us and blaming us for a mistake he made. I understand people can have bad day’s but that is no excuse especially as the manager to speak with such attitude and disrespect. Not only did they not tell us the proper check out time (they specified day before would be a later check in and then did not tell us we would have to check out 5 hours earlier thereby ruining all of our plans for the day and costing us €100’s of euros) Then the manager called back and told my wife she was being disrespectful. Do NOT stay here. This is all in addition to the fact they allow stray cats onto the property, which went into our rooms and proceeded to bite my wife and now we have to add rabies shots to our vacation plans. PLEASE exercise caution when staying here, there are many other locations nearby that prioritize guests and still maintaining professionalism when a request is not possible to achieve.

Lovely stay at Le village , staff is very nice , clean rooms, AC is everything. Location is amazing steps to Nikki beach and Gypsea beach, local restaurants walking distance, the property was very nice and well kept. Breakfast was so good. Will definitely be returning in the future and will recommend to all my friends.

One of the men (I think he was the manager) was super nice and helpful and guided us to great locations to visit! Very nice staff! The rooms are quite basic, though, but most hotels in St. Barths are quite minimal.

We had an amazing first visit to St Barths thanks to the great staff at Hotel le Village! Beginning months before our stay Melveen was incredibly helpful recommending restaurants, beach clubs and making reservations for us. The property itself is very peaceful and quiet, we had a stunning view from our room and plenty of space. We will definitely book here again!

We just got back from a short stay at the Hotel Le Village and had a fantastic experience! My wife and I were booking a very last minute vacation (week of), and the team at Le Village were very accommodating and easy to work with. Our flight to St Martin was delayed by 3 hours, so we had to catch the last ferry to St Barths. It was around 8:30pm when we arrived, and they were gracious enough to send van to pick us up at the ferry and bring us to the hotel. We stayed in a standard room, which was updated and had a fantastic view over St Jean bay. The complimentary breakfast each morning of fresh pastries and juices were very tasty. We didn’t use the pool or fitness facilities but they looked very nice, and the view from the pool deck was gorgeous. The hotel is very conveniently located on the island. We rented a car and were easily able to get anywhere in around 10 minutes. There is complimentary parking if you choose to rent a car. You can also arrange rental of the car through the hotel so it is waiting on your arrival. Le Village was a short 5 minute walk down the hill to get to one of the best beaches on the island with beach clubs, great snorkeling, and of course watching the planes landing at the airport. There are also several very good restaurants and shops within walking distance from the hotel. Overall, we had an amazing experience staying at Hotel Le Village, and will definitely plan a trip back in the future. The rates were very affordable and the staff were all very pleasant and friendly. The staff went above and beyond to ensure we were taken care of.

I stayed at Le Village for 6 nights with a friend. Night one we stayed in a traditional room. My friend saw 3 roaches/water bugs in the bathroom in the middle of the night. We let the manager know the next morning and he stated he did not know what a water bug was, and we said they are like roaches, and he said nobody had complained of those. We let it go because we were only in that room for a night. For the remaining nights we stayed in a standard room (it was not available on night 1 so we paid extra for traditional). In the middle of the night on night 5 I woke up with excessive itchiness. I turned on the light and these were NOT mosquito bites. These bites were different. They were very small and in small groups and lines. I had them around my wrists/hands, arms, and legs. (I have included pictures) I immediately got out of bed and took off all the sheets. The mattress was NOT encased. The hotel has stated that it is “protected,” however their mattress cover is an old-school cloth one that fits like a fitted sheet, not a BED BUG mattress protector that encases the full mattress. To say the mattress was filthy is an understatement. There were giant stains all over it and it looked like it had not been cleaned in years. In the middle of one of the tufts were clear signs of BED BUG feces. (I have included a picture). THIS IS WHERE IT ALL WENT *REALLY* DOWNHILL. When I went to the office the next morning, the owner came in to inspect the situation, agreed that there were signs of BED BUG feces when I showed him pictures online, and said he would change my mattress. I said he couldn’t just change the mattress and needed to do more. I had one more night in St Barth and I didn’t want to take my items that had been exposed and expose another hotel so I asked him what we could do. I WAS NEVER OFFERED ANOTHER ROOM. PEST CONTROL/EXTERMINATOR/HEALTH DEPT/ETC WERE NEVER CONTACTED. THE ROOM WAS NEVER CLOSED. The hotel’s laundry woman stated she could not get all my items up to the proper temperature due to their fabric and went through what COULD be washed. Not her fault, but my brand-new dress was shrunk and I can no longer wear it. I went to check-out and discuss compensation as well as what they were planning to do. I was told that since I only got bitten 1 night, and they could not confirm that it was BED BUGS, they would not compensate me other than the night I got bitten and the next night as a “courtesy.” Insane. I was also told that they do not believe I am lying, but they do not believe they have BED BUGS. (I have photos consistent with BED BUGS, I have pictures of their mattress with BED BUG feces, and I went to doctor who stated my bites are aligned with bed bugs and gave me a prescription) I was told that since I saw an American doctor and not an island doctor who is familiar with all types of bugs on the island he could be wrong. I was also told that the BUG feces on the mattress could be from any type of bug, like a ROACH (which they said they didn’t have at this hotel!) and doesn’t even match this type of feces. They stated that their mattresses have stickers that say they can’t get BED BUGS, so I couldn’t have BED BUGS. These mattresses were straight out of a horror movie and must be over 10 years old. I cannot imagine that only this one hotel has magic mattresses that cannot get BED BUGS. They emailed me after I left to let me know they are having the room inspected. This is a moot point. This is only happening because I contacted health authorities and they contacted the hotel. Here is what they did do: compensate the night I got bitten and the night after. They washed some of my clothes at high heat and them put them back together with my other clothes. BOTTOM LINE: THE ROOM WAS NOT SAFE AND HABITABLE, AND THEY SHOULD HAVE KNOWN ABOUT THE BED BUGS BEING THAT THERE WAS FECES ON THE MATTRESS. And the way the owner treated me (the victim and their guest) was just as disgusting as the bed bugs themselves.

Reserved a room and needed to cancel 24 hours after doing so. They charged me 345 euro for potential loss of income. Give me a break. These people are thieves. Not sure how they justify doing this. I could understand if it was a last minute cancellation, but 24 hours after making it and 6 weeks from date of stay. Says a lot about the conduct of this business. If you stay here, check your bills, they aren’t afraid to take unnecessary fees.