Joan
Google
Lovely boutique hotel, on a quiet square, just a couple blocks from the lake. I booked through hotels.com and got a weird email, as we boarded our flight to Geneva, saying that we were handling my cancellation request. This threw me into a bit of a panic, since I hadn't requested a cancellation! I quickly emailed the hotel, literally as the plane was taking off, and had no idea if we would have a room, when we arrived. Not only did the hotel respond to me, but they were expecting us when we arrived, knew who we were and immediately assured me that our reservation was in place. They then showed us to two different rooms and gave us our choice, which I appreciated because I definitely preferred the room that they recommended. We arrived early in the am, hours before the 3 pm check in, but they offered us a free breakfast and suggested that we wait, while they prepared our room. Check-in was at 3, but we were in our room by 10:30 am, despite the fact that I never requested any special accomodations! The room was charming with lots of historic character, but was VERY comfortable and quiet, with excellent a/c. The lobby has a lovely seating area and a bar with snacks, tea water... Perhaps I'm wrong, but the bar was unattended and seemed to be open and free to guests all day and night. Every staff member we encountered was friendly, helpful and spoke perfect English. I would 100% book this hotel again, if we return to Geneva.