Hotel Les Tanneurs de Namur

Dirty, rude staff, smelly. Dirty. The room was found dirty. Or better it had been cleaned very poorly. There was litter, crumble and hair on the floor. Bedsheets poorly arranged (just pulled over), long black hair on clean towels, some towels already opened. Rude and unprofessional staff. We raised this asap to the receptionist at 6pm, she said she’ll take care, 9pm we’re back and I ask the new receptionist if the problem had been solved. First he was lost, then he checked a note, and asked if we could explain again the problem. He started saying that the cleaning staff is new and hard to find and that probably it was already gone. I ask if the problem has been solved, he just wouldn’t help and treat us in a condescending and rude way, telling us to go check the room ourselves as he doesn’t know, without even apologising and as if all was normal. Upon check out the again new receptionist tells us the total for the room, as if nothing was. I flag that there was a problem with the room and if he could check the note. He does and asks to tell again what’s the problem, while there’s a long queue of people waiting for check out on a Sunday morning. After I explain all, he decides to give 30 euros compensation…I would never go there again. Smelly. There’s a large restaurant on the first floor, probably very good with a Michelin sign, but the whole hotel smelled like food/fish.

Stayed while on a cycling trip. A unigue historic building incorporating some of the old industrial features but adding stylish comfortable rooms. We found the place very confusing, rather like a giant Escape Room. The staff were very pleasant but we found the restaurant over priced. We would not recommend this hotel for anyone with a physical disability as there are too many steps and narrow corridors to negotaiate.

We stayed in the new building, and the room was wonderful. Very clean and spacious. Surprised to find full kitchen in entry room that can be closed to bedrooms for early riser to make and enjoy coffee. Bathroom was huge and easily accommodated our daughter who uses a wheelchair. No grab bars so not sure adequate for solo wheelchair traveler, but worked great for us. Great location just a few hundred feet from city center but in a quieter location. Would definitely stay again.

We got a modern studio. The studio was beautiful but really too dusty, the bed was not so clean and for a 4 stars you could expect more ! The sofa bed was also extremely cracking each time you moved at night! We put our luggage in and left to visit the town. Only after dinner around 23:30 we saw how dirty it was. So we didn’t have the energy to complain. This morning we told the receptionist and the only feedback we received was « we will tell the cleaning lady! »

I had a fantastic time in the hotel, the staff and the location was both great and my room was amazing! Looking forward to the future when I can return again

A beautifully restored historic building. The room was spacious quiet and very comfortable. Nice and clean. Lacked extra pillows and asked for more but weren’t delivered. Water pressure in showers in both rooms on 2nd floor was poor. There was a distinct sewerage smell in reception which they were masking with a diffuser but it didn’t really work. The morning receptionist was fab. The breakfast was one of the best I’ve had. Great coffee, freshly squeezed oranges for juice and lots of lovely bread and patisserie. Parking limited. Facilities for refreshments very limited outside of restaurant hours.

Very nice hotel from the outside, but quite hard to get a parking spot available.|The room was spacious and bright but it tends to be noisy in the evening with (probably) the noise coming from the restaurant on the 1st floor and also people that kept moving the furnitures for an hour (maybe again the restaurant?) . So if you want and need to sleep early, it doesn't really help.|Pillows were pretty basic and not good... 4 stars hotel ?|The breakfast doesn't reflect at all the 4 stars of the hotel and that was a real disappointment... no veggies, very limited choice of bread, viennoiseries, milk, scramble eggs are available but there weren't good.|Lift available (after climbing a couple of stairs) to reach your floor, then you might still have a couple of stairs to go up or down - keep it in mind if you come with a big and heavy luggage.|People at the reception were nice and helpful.

Good hotel good breakfast A bit pricy for a remote area but you get free parking and good customer service