Hotel Les Tanneurs de Namur

A classy restaurant with a penchant for grilled meats. Whilst I expected something more casual I was surprised at the more upmarket vibe. The setting in a refurbished old brick building is sensitivity balanced with the vibe. The food was amazing, the chef is cooking meats on an open grill right in front of you. I had the three course special menu that was priced just a little higher than a single regular steak dinner anywhere else. Service was friendly and accommodating. Were glad we stumbled upon it.

There is nothing positive to report about this hotel.|The hotel's approach to its guest, including the welcoming, was terrible without a hint of empathy. |Due to a medical condition (claustrophobia), it was not possible for us to accept the small, cramped and dark room we were assigned (331). In addition, it was only accessible through narrow, winding corridors with countless small stairs, where smelling odours from the kitchen was overwhelming. We couldn't help wondering whether this escape route would constitute a fire trap.|As we couldn’t not take the room, we sought assistance of the front desk staff to:|1. Accompany us to the room, so we could point out the cause of our concern. This was declined.|2. Change the assigned room to another, more suitable room. This was declined.|3. Speaking to the hotel's General Manager. This was declined.|4. Having our payment refunded in exchange for not using the room. This was declined.|The outcome was that we had to give up our room and book a room in another hotel. |We have submitted a justified complaint to booking.com for a refund for the room, we did not use. To no surprise this was arrogantly rejected by this terrible hotel and its management.|The Les Tanneurs experience tops the list of bad hotel experiences. Stay Away!

We loved this hotel. It's so interesting! Beautifully renovated, decor is lovely, even down to the details of the cups, bowls and plates used in the breakfast room. Attention to high spec detail has gone in here.||Our room was spacious and clean. The bed huge and comfortable. If I'm being fussy, the pillows were not great, but that's not a reason not to experience this lovely hotel. We had a sauna in our bathroom after all!! ||We didn't eat an evening meal in the restaurants as we didn't book in time unfortunately. However Namur has so many amazing places to eat it didn't matter. Breakfast was really good.. a mix of hot food and continental buffet. Fresh orange juice, good coffee. And the ladies looking after breakfast are a delight. Namur is lovely, if we come again, this hotel is at the top of the list to stay. Make it known if you struggle with stairs, there are lifts but not everywhere.||

There were quite a few items that would have been great to have in the equipped kitchen such as a toaster, coffee cups, dishwasher or at least a dish drainer, a freezer in the refrigerator, cooking knives, a kettle, the broiling rack for the microwave was missing, the privacy curtains were missing behind the blackout curtains so they had to be closed at all times to keep the building from across the street from looking in. When we arrived the soap dispensers were both empty but they were quickly replaced while we were out. We also found a bottle of wine open in the minibar that had been half emptied. We took it down to reception with a note. On checking out, the receptionist kept trying to get us to pay more than our bill as the credit card machine would not allow our card to be used for Euros, only US dollars with an upcharge of 4 percent. There was no option to select anything else. This card has been used all over Europe accepting payment in Euros and this is the first time a hotel has tried to rip us off. We paid with another card instead but this was unacceptable.

We stayed in the new building, and the room was wonderful. Very clean and spacious. Surprised to find full kitchen in entry room that can be closed to bedrooms for early riser to make and enjoy coffee. Bathroom was huge and easily accommodated our daughter who uses a wheelchair. No grab bars so not sure adequate for solo wheelchair traveler, but worked great for us. Great location just a few hundred feet from city center but in a quieter location. Would definitely stay again.

Stayed while on a cycling trip. A unigue historic building incorporating some of the old industrial features but adding stylish comfortable rooms. We found the place very confusing, rather like a giant Escape Room. The staff were very pleasant but we found the restaurant over priced. We would not recommend this hotel for anyone with a physical disability as there are too many steps and narrow corridors to negotaiate.

Dirty, rude staff, smelly. Dirty. The room was found dirty. Or better it had been cleaned very poorly. There was litter, crumble and hair on the floor. Bedsheets poorly arranged (just pulled over), long black hair on clean towels, some towels already opened. Rude and unprofessional staff. We raised this asap to the receptionist at 6pm, she said she’ll take care, 9pm we’re back and I ask the new receptionist if the problem had been solved. First he was lost, then he checked a note, and asked if we could explain again the problem. He started saying that the cleaning staff is new and hard to find and that probably it was already gone. I ask if the problem has been solved, he just wouldn’t help and treat us in a condescending and rude way, telling us to go check the room ourselves as he doesn’t know, without even apologising and as if all was normal. Upon check out the again new receptionist tells us the total for the room, as if nothing was. I flag that there was a problem with the room and if he could check the note. He does and asks to tell again what’s the problem, while there’s a long queue of people waiting for check out on a Sunday morning. After I explain all, he decides to give 30 euros compensation…I would never go there again. Smelly. There’s a large restaurant on the first floor, probably very good with a Michelin sign, but the whole hotel smelled like food/fish.

A beautifully restored historic building. The room was spacious quiet and very comfortable. Nice and clean. Lacked extra pillows and asked for more but weren’t delivered. Water pressure in showers in both rooms on 2nd floor was poor. There was a distinct sewerage smell in reception which they were masking with a diffuser but it didn’t really work. The morning receptionist was fab. The breakfast was one of the best I’ve had. Great coffee, freshly squeezed oranges for juice and lots of lovely bread and patisserie. Parking limited. Facilities for refreshments very limited outside of restaurant hours.