Hotel Levi Panorama

Kinda quirky but we had a great stay. They provide a gondola pass which is nice. Service was good. They have a panorama bar that wasn't open. They're dialed on the bus service to the airport and have a kiosk to check in. They provide sleds for kids which is nice. The breakfast buffet was solid as well. Overall would recommend.

Can’t fault the hotel, its facilities or staff. Reception staff were all helpful and efficient. We went through TUI and they were spot on. Our reps who were “Mary Baubles” and “Sugarplum Sam” were absolutely spot on, so good with our children and made every experience enjoyable. The food at the hotel is great, we were bed and breakfast and ate twice there for tea. Most food in the restaurant (and Levi as a whole for that matter) is gluten and lactose free. I’m gluten free and it’s the most choice I’ve ever had, so impressed. I would highly recommend a stay at this hotel, particularly through TUI.

Had a wonderful stay at the hotel. The facilities were great, rooms were spacious and modern and the breakfast options were vast. The location was fantastic being situated at the top of some of the ski runs with a free (after 630pm) gondola service linking to the town below. We were also lucky enough to be able to see the Northern lights from just outside the hotel on one of our nights.

We had a great stay at the Panorama Hotel in Levi. The staff in every part of the hotel were genuinely lovely and welcoming. Our room was an average size but worked perfectly for our family of four, with a double bed and a sofa bed. The view overlooking the slopes was incredible. The hotel has access to a sauna, which was a nice bonus after a cold day out. You can also buy a gondola pass at reception to go up and down to the village and it’s free from 7pm to 11pm. The location itself is ideal, and when we stayed in late November the hotel was very quiet. Breakfast was good with plenty of choice, and overall we were really happy with our stay. I’d definitely recommend it if you’re visiting Levi.

Good Points - Nice Hotel, cosy, Christmassy, seems to be updated yearly (wall pictures etc). Out of the town so nice and secluded but can get the Gondola down to town for free which runs all day (Was stopped one day due to wind but is easy enough to get a taxi back up for about 20 Euro). Food was nice and quite a selection, can get pizza and burgers etc to take out which is nice if want to eat in the room. Great for kids sledging, lots of good areas to sledge and can go on bottom of slopes once slopes close in the evening. Bad Points - Room Cleaning - pretty much non existent - just bins emptied and beds half made. Dirty cups not changed, teas etc not restocked regularly. Some of the staff - On Christmas day 9:30pm there were 2 staff members on reception. We were sat in lobby near bar as bar seating was full, my 6 year old knocked over a glass of water on the table before the water could run to the floor I picked up a newspaper which was a few days old on the table and put it on the water to stop it assuming this would be fine. Apparently not. The dark haired lady on reception angrily came over picked up the paper and started wiping it, I apologised, my wife also apologised and I thanked her. Leaning over us to wipe the table she completely ignored all of our apologies and gratitudes, didn't respond (or say anything) then returned to her colleague who she quite visually (I assume for our benefit) started waving her hand and showing her he paper clearly angry or mocking us and seemed very proud of herself for being so rude. This actually put quite a dampener on our Christmas Day, it was incredibly rude and embarrassing for us and especially my daughter. Should someone like this be in a position dealing with guests? I apologise (again) if Newspapers are not daily and are treasured in the hotel and would be happy to pay for it if this is the case (as I would have been happy to if she had actually replied to us in the first place) - For this reason we will not be returning to or recommending to Hotel Panorama. I don't think its much to ask for staff to be polite and courteous to paying guests, especially on Christmas Day of all days.

Great ski in ski out option with fab views. Be mindful though if the Gondola is out of action there's 766 steps or a €20 cab ride to get back from town.

This was a magical place to stay. Great views, friendly people and amazingly clean! breakfast was very nice and the hotel room had everything we needed! It was one of the best trips of our lifetime visiting Santa with our young family. Thank you for making it special!

Nice rooms and good breakfast buffet. Conveniently located to slopes and gondola to village. Easy parking if you have a car (at least in January).

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Customer service: 5 Location: 5 Bar service: 5 Employee staff : 5 Cleaniness: 5 Reservations: highly recommended during peak winter season Hiked the 766 steps to the summit for a beautiful panoramic view, a sexy bar, cozy for all events, restaurants, hotel, movie theater, and gondola if you don't wanna walk up the hill, customer service was top notch. The view is beautiful and breath taking weather during the day or at night!!! I definitely got my exercise in for today climbing uphill, steep incline thru the snow, more info soon...