Hotel Lilla Roberts

Beautiful hotel right in the heart of Helsinki, top-level service, rooms are exquisitely appointed. This is a wonderful property staffed by well-trained, attentive staff. They also own the adjoining restaurant (separate review), so it was easy to set up reservations there. Special kudos to Roberto B. - so helpful during our stay, grazie Roberto!

Following a blessedly flat crossing from Tallinn our VJV group were taken off for a 2 hour plus route march round Helsinki shortly after checking in. There was barely enough time to clock the marvellously quirky Art Deco interior and decorations (full sized horse lamp in the bar/reception area anyone?)|After our tiring walking tour, all we wanted was somewhere to eat (this was Friday evening, mind) without having to walk to get there. The hotel did really well to fit in our largish party of around 15 people at no notice and the food was excellent. The hotel is spread over several buildings (it has a really splendid Art Deco exterior) and an attractive internal courtyard, through which you went to the restaurant/breakfast/dining room. |The bedroom was a good size, beautifully furnished (I really wanted that armchair!) with a bathroom with a spacious wet room, good toiletries and bathrobes. First time I didn’t pack a dressing gown, and none of the other hotels provided them! Breakfast was beautifully presented – cloth napkins, cruets, cutlery and place mats on tables, and happily, no coffee machines. Tea and coffee (in large heatproof jugs and a jug of milk) was brought to your table so you could then help yourself. There were unusual local specialities, as well as standard buffet and hot food. Definitely the most civilised breakfast surroundings of the trip!|I absolutely loved this hotel and its décor, perhaps because I’d lived in a famous Art Deco block in London and furnished it with replica Art Deco, but it might not be to everyone’s taste. A word of caution – I was in Room 535, at the farthest end of the building, necessitating opening many sets of doors, (some of which had to be opened with room key cards, others by pressing things) and a flight of unavoidable 6 stairs up to another level. It took about 5 minutes to fight one’s way back to reception and carrying suitcases up the stairs and through all the doors would be difficult for some. There was a lift shaft near the room, but it was not in use. Apparently there was another one at that end of the building which came out in the courtyard, but I never found it. This is an observation, not a criticism, and if booking all one would need to do would be to specify a room not too far from Reception. Receptionists were lovely – friendly and smiley, and all spoke impeccable English (which seemed very much the norm in Helsinki). If you want something a bit different from the bland, corporate lookalike hotels, but still close to things, this is an excellent choice.

Lovely hotel in great location. Room spacious, clean, good amenities. Although couldn't seem to adjust the a/c! A steady 25 degrees phew! Breakfast was fantastic. Would stay here again for sure.

We enjoyed our two nights at the Lilla Roberts. It’s conveniently located near the Design Museum and not far from the Esplanade. Our room was a nice size and had a safe, minibar, a few shelves and hangers for unpacking. The bathroom was well-appointed and also of a good size. The staff was friendly and helpful, and the breakfast was delicious.

Very stylish hotel with friendly staff, good quality rooms (spacious enough but not massive) and a good breakfast. Nice public areas, albeit quite spread out. Very good location, and only a few minutes walk to the local restaurants and the port.

I’ve been visiting Helsinki regularly for years, often staying in 4–5 star hotels, but this recent experience was deeply disappointing especially given the rating this property claims to have. First, the breakfast. As a vegan, I’ve had far better experiences in more modest hotels across the city. The vegan options here were almost non-existent. For a 5-star hotel in 2025, in Helsinki, this is simply unacceptable. It felt like an afterthought, not a proper attempt at inclusion or hospitality. Second, the deposit situation was baffling. Unlike other hotels in the area this time I was charged a deposit instead of just having my card on file. The real issue was at checkout: I was told I had to wait until someone from housekeeping checked the minibar before I could leave, despite receiving an “online checkout” email saying I didn’t need to speak to anyone. Let me be clear: having staff physically verify the minibar before releasing my funds is inefficient and inconsiderate. What if I had a flight to catch? And is this really a good use of housekeeping staff time, to check if a guest touched a mini bottle of gin? It felt disorganized and outdated, not what you expect from a premium hotel. I’m not sure if this applies to every guest or just a select few, but it didn’t sit right with me. In short, poor vegan food, outdated checkout procedures, and contradictory communication. I won’t be returning, and I suggest management seriously reevaluates their policies Edit: we left a pair of expensive headphones, and they found them so that is really nice

This is a very nice new hotel with very helpful staff, quiet, perfectly located and good air conditioning. The good location includes nearby grocery and pharmacy. The decor of the hotel is very nice and well executed.

Every traveler should try this hotel. ||You can’t find a better place in Helsinki. The staff is so professional and rooms are clean. The food and service is great.

Had a wonderful week in Finland. The Lilla Roberts Hotel is perfectly located to so many wonderful restaurants, stores, special sites. It is on a quiet side street that allowed for perfect nights sleep. The buffet breakfast was included in my booking and it was absolutely fabulous! Nothing in America compares. Be sure to have the artichoke cream soup in the attached restaurant - most delicious cream soup I've ever had!! Most the milk products in the restaurant are lactose free, as is most the country! All the staff if kind and helpful. The rooms are beautiful. The lobby/ bar area offers a nice view and great place to relax. Right around the corner is a grocery store - perfect for fruit, chocolate or cookie snacks!! I will be back to Lilla Roberts with my family to visit amazing Finland!

I booked my stay on American Express' travel site. The property is listed as as "The Hotel Collection" which offers benefits, such as, free room upgrade and a $100 credit for certain purchases including food & beverage. Upon check in, while the room upgrade benefit was available, the employee told me the $100 credit converter to €88. Earlier that day, I had made several purchases on my Amex card. Those purchases appeared on their mobile app to $100 to approximately €95. When I contacted Amex's Twitter team, they referred me to https://www.onanda.com which converted $100 to appropriately €94.7 for that date. If international hotels can choose their own exchange rate, bad operators could reduce the $100 hotel credit to an unusable amount. For instance, the daily breakfast is €25. If I had stayed four nights and ate breakfast daily, my out-of-pocket cost could have been €12 rather than the expected €5. The upgraded room itself seemed okay; two twin beds were merged into one. Although the shower area was separated with a partial divider; the water can drain to the bottom of the sink. The shower consists of a fixed shower head and a handheld one. There is also a handheld bidet by the toilet. For toiletries, individual bottles for conditioner and body lotion were provided and replaced daily, if used. Containers hung on the wall for shampoo and shower gel. I could have bought my own products at the supermarket across the street. Although the lift is on a raised floor; there is a ramp so I did not have to carry my suitcases up the steps. Even though the room is on the third floor; the hotel does not have a second floor. Except for the two times I had my suitcases, I never once needed to use lift. It would have taken longer to wait for it than to climb up one floor. On my final night, the hotel emailed the prospective bill. Because the stay was prepaid, I was surprised to see a charge for one night. Since I had international data roaming, I verified the prepayment on my credit card weeks prior. When I returned to the hotel after dinner, I verified the incorrect charge was still on the bill. I asked about the irregular charge. The employee stated their system had incorrectly categorized one of the nights as postpay rather than prepay. She said it would have been corrected, but I informed her that I had expected the hotel to have made the correction without my intervention.

Stayed here one night, ended up taking a cab from the train station. Nice hotel, larger than initially thought. Breakfast in the morning was crazy large and great from juices, vitamin shots, breads, fruits, mystery foods, hard boiled eggs, loved it. The restaurant is on the other side of the building but it's nice and classy. Beds were great, TV, view. Would stay here again.

Great find, super clean, good price, nice service and outstanding breakfast! I was impressed with this hotel and would recommend it in a minute. Charming decor, friendly staff and a short walk to the esplanade. You can't beat it nor the price.

Hello everyone! So we visited Helsinki for our Baltic cruise and stayed here at the end of our trip. This was a very nice hotel with a great location. Seriously a good walking distance from the train station. They have some really nice and clean rooms that make you feel comfortable. The air conditioning is limited on how cold it can get but you can open a window if you need a little bit of an extra breeze. The staff here is extremely friendly and helpful if you are looking for recommendations or directions. Would stay here again for sure! Have fun everyone!

Excellent small luxury hotel with a really good taste in furniture and a lobby that would satisfy the pikiest person. Many good points in my book as: - It is clean! The room is spotless clean and decorated with very glamorous colours (black, white, gold) without being tacky. -The staff from the very first minute were very welcoming and helpful. -The toiletries in the bathroom are from a famous British brand which is a garant of good taste - The bed!!! The comfiest bed ever with beautiful duvet and pillows. -the location is very good in the design quartier of Helsinki, about 10 minutes walking to most places and surrounded with good cafés and restaurants. As you can see I really loved this hotel and would recommended it to anyone who loves details and attention.

Went to the bar for cocktails, really friendly staff and cool cocktails served. Drink prices were as expected and the setting was very relaxed which made this a great choice for an after dinner drink.

Gorgeous new Hotel, good location, 10 minute walk to the harbor and 10 mins the other way to beloved Stockman. Lobby bar is cosy and tasteful. Staff are very professional. The room was arge enough with black and gold decor. Bathroom a little small to move around in but the shower was lovely. Robes, slippers, mini bar, all the usual. We paid about $250 for the night.

Enjoyed the Restaurant associated with the hotel tonight. I wish I had room to eat more, but the burger and wine were delicious. The seating is comfortable and the service was terrific.

nothing to fault, much to praise. would use this hotel again with no hesitation - clean, friendly, good location.Obviously well managed.