Hotel LION Sofia

I’ve been there as a guest already 4-5 times and I think that it is a good option for one night, as it is situated next to the Lion Bridge metro station and also in a walking distance from some of the important spots in Sofia. The staff and rooms could be better, but as I said - for a one night stay it’s ok. I made use of the breakfast at the 1920 café one time as well, but I haven’t booked it together with the accommodation. The café is situated in the same building as the hotel and I think that they offer pretty decent food and coffee.

The hotel is conveniently located close to the underground station, but it is not in the centre of the city. ||It has two supermarkets very close by, which could be useful as breakfast can only be served as of 08.00 in the attached café, which also caters for external clients. ||Staff are not particularly nice or helpful in the hotel and in the café. ||There is a working elevator, but there is a short flight of stairs to reach it, so I do not think that the hotel is accessible, but it should be verified. ||The room was relatively spacious and nice, even if with a not-very-clean carpet as it was of a light colour and so stains were easily noticed. It had sufficient amenities. Room and in-suite bathroom seemed clean.||It would benefit from some renovations and from friendlier staff.

Shocking scene in this hotel. The manager, who appears in the photos, is extremely aggressive and deeply disrespectful. We simply asked to sleep in clean sheets without pubic hair or other dirt, and he keeps accusing us of lying, even though we have photos as proof. I have never seen anything like this before. He is now threatening to throw us out of the hotel because we are understandably getting upset. This is an absolute disgrace. Even the cleaning staff are afraid of this man. He clearly doesn’t care about anyone, and he even lets his dog enter the guest rooms. We have just arrived in Sofia and were welcomed in the worst possible way by this man, while the cleaning staff and the front desk employee are actually very professional. I will be reporting this incident to the authorities, as this behavior is completely unacceptable for a 3-star hotel. In order not to cause problems in the hotel, and because we were not at home, we accepted a cash refund. However, this person deserves to be disciplined, as there are many negative comments about them, and Booking was not surprised by this at all during my phone call.

The location was brilliant, a short walk away from the centre or many public transport options including bus, tram or metro right at the door of the hotel. The room was spacious, with comfortable amenities. The staff did a great job of replenishing soap/towels on a daily basis. The room was always warm, made it nice to come back to after a day of exploring.

Good first impression ruined entirely by the manager’s behavior. We only asked for clean bedding after finding hair (including pubic hair) under the sheets. Instead of fixing the problem, the manager was aggressive, dishonest, and humiliating. He kept insisting that “if you don’t like the hotel, leave,” even though we never said that. He forced us to leave, lied about reporting the situation to Booking.com, and showed zero professionalism or customer care. Even the staff seemed uncomfortable and avoided eye contact. This manager has no place in the hospitality industry. All we wanted was a clean bed. Avoid this hotel.

Perfectly situated for visitors to Sofia, 1 minute from the metro and boulevard Marie Louisa, a 10 to 20 minutes walk to all the best places to visit. The hotel rooms are excellent, well furnished, mine came with balcony with view of the lion bridge. 10 out of 10 from me

Good walking distance to an Ottoman Masjid... A little more knowing of decent halal restaurants would be advantages.. No parking spots at the hotel and the room was slightly crampy

The hotel was clean, but many things felt worn out and in need of repair or replacement. It was also quite noisy, which affected our comfort. A double room is definitely not suitable for three people—the extra couch was very uncomfortable. On the positive side, the breakfast was excellent, definitely 5-star quality!