Hôtel Longemalle Genève - Centre ville

Unbelievable experience. I paid 100 KD as a prepayment for extra services, and now it’s just gone. No explanation, no apology. Staff were lazy and completely unhelpful — one of them even rolled their eyes at me. Breakfast was pathetic, and the location is surrounded by begging people and chaos. This hotel ruined what should have been a relaxing stay.

I often come to this hotel for short weekend escapes, but after my last stay, I will never return.||I stayed on Sunday, October 11th, for two nights, checking out on Monday. However, the hotel blocked a pre-authorization for three nights instead of two. I paid my full stay at checkout, but the blocked amount stayed on my card for over a week, and even today, it is still not released.||I called twice and even sent an email with a copy of my bank statement asking for the pre-booking to be unblocked — no one ever answered. When I called again after a week, the person at reception was completely unhelpful and told me to “check with my bank.”||As someone who works in a five-star resort in Gstaad, I know perfectly well that it’s the hotel’s responsibility to release pre-authorizations, not the bank’s. The staff’s attitude was arrogant and unfriendly, and the service was far below what you would expect from a hotel in Geneva.||It’s truly disappointing to see such a lack of professionalism. I will not come back again — a real shame for what used to be a nice place.

Situated conveniently between the old city and the lake. The room was clean and all amenities were in good order. Special thanks to the wonderful helper at the desk when we arrived, Ismail. He was friendly, helped us begin getting situated, made us feel comfortable, and gave us all of the information we needed to get around the city. Would highly recommend.

The hotel is nice and room is good and clean. Location is great. Breakfast is very limited and hope to see more options in future.

Besides the great location “new furnishings” do not expect much. House keeping are not doing much, lots of things are kept as is when they shouldn’t ( tissues left at vanity and empty water bottles), breakfast is just meh, only thing to notice and appreciate how fast requests are fulfilled by reception.

I can’t believe this place. I paid a 400CHF deposit when checking in, and now they’re just refusing to give it back. The staff are rude, slow, and completely uninterested in helping. Breakfast was a joke — soggy bread, watery eggs, and barely any variety. To make things worse, the hotel is in a sketchy area with beggars constantly asking for money outside. Never again. I will make sure everyone I know avoids this nightmare.

We really enjoyed our stay at the hotel. Both the room and the bathroom were spacious and very comfortable. And the location of the hotel is excellent, both for visiting the old center and for enjoying good restaurants.||If I had to indicate something to improve, I would only ask for a little more light in the bathroom, in the mirror area.||A little more variety at breakfast would also be appreciated.||

The hotel is very well located in the center. İt is a nice boutique hotel but the rooms are very small. The breakfast is nice.

Very basic hotel at 4 star hotel pricing. The room we had was a bit scary with a large crack down its main wall and the 1 window faced another building. The best part about this hotel was the breakfast offerings each day and its close proximity to pretty much everything.