Hotel L'Orologio Florence

The staff at Hotel L’Orologio was so friendly and helpful! Each time they greeted us with a smile. Rooms were very clean and comfortable. The lounge areas were cozy and comfortable as well. The complementary breakfast was high quality food, fresh and delicious. Highly recommend!

During my stay in Italy, I experienced a very serious incident at this hotel. Late at night, a group of more than ten men were outside, loudly singing and shouting, making it impossible to sleep. I contacted the front desk, and they acknowledged the noise, explaining that it seemed to be someone’s birthday but that they could not intervene. They then offered to move us to another available room and asked if we would like to check the noise level there before moving. I agreed and went to the front desk. The front desk agent instructed another male staff member to escort us to a different room. We were taken to Room 306, where the staff member opened the door and told us to enter. Inside the room, it was immediately clear that another guest was staying there. There were personal belongings everywhere: bags, clothes, underwear, shoes, and signs that someone had recently used the bathroom and styled their hair. The guests appeared to be out at the time, but if anyone had been inside, we would have unknowingly entered a private occupied room, putting ourselves in an extremely dangerous situation. I stopped the staff member and pointed this out. He did not appear particularly alarmed, called the front desk, and then led us to another room. By this time, it was already past midnight. The next room had only one bed, which was completely unsuitable as we were a group of three adults. We returned to the front desk and explained that the room could not accommodate us. The front desk agent replied that he could prepare a suitable room for three people but that we would need to wait for one hour, and he attempted to end the conversation. Before leaving, I asked him how he felt about having sent us into another guest’s occupied room. His response was simply, “I’m sorry, it was a mistake.” At no point did he demonstrate an understanding of how serious and dangerous this error was. There was no sincere apology, no explanation, and no sense of responsibility. We decided that there was no point in continuing the discussion and returned to our original room. I understand that outside noise is not always the hotel’s responsibility, and I appreciate that they attempted to offer an alternative room. However, this incident goes far beyond a noise issue. Guiding guests into another occupied room late at night is a severe safety failure. The hotel will likely choose not to inform the affected guest that strangers were allowed to enter their room. Yet the idea that unknown individuals entered one’s private room late at night, even in the guest’s absence, is deeply alarming and unacceptable. This is not an exaggeration — under different circumstances, I could have lost my life that night. The hotel itself is clean, and the other staff members were kind and professional. This should have been a wonderful stay. Nevertheless, this is the first time in my life that I have felt compelled to write such a review. There are many hotels in this area. No matter the situation, I strongly advise against staying at a hotel that can make such a critical mistake so casually and fail to offer a sincere apology. Your safety — and potentially your life — may be at risk.

We stayed 3 nights at this hotel, staff were friendly and helpful all the time. The room was clean and comfy, however the bathtub was so high, we have a hard time getting in and out, if u are older it will be very risky which might cause u to fall so confirm this before booking. Access to the room u have to go up some stairs also. The breakfast has good selection. This hotel is less than 5 mins walking from the train station and walkable to all the other major tourist attraction. Would recommend this hotel to stay when in Florence, however the price is a bit high I guess it is because of the centre location.

This hotel is amazing! Great rooms, great beds, and a great staff that will do anything for you. They really make you feel special. Consider me a WTB Hotels fan for life :)

I really enjoyed my stay at this hotel. The location was perfect—just a short walk from the train station and the Duomo, and right in front of Santa Maria Novella Church and square. The staff were super friendly and helpful, even giving us a hand when we left our luggage and headed out for a tour, which made things so easy. The room had everything I needed—water, slippers, bathrobes—and the bathroom amenities were great too. After sightseeing, I loved relaxing in the cozy lobby, which was really comfortable. If I come back to Florence, I’d definitely stay here again.

had an overall really nice stay here. the htel is centrally located, staff is attentive, rooms are very clean and pleasant. mattress was hard and really great for us. Shower and everything about the bathroom great. Breakfast was good, great view from the room.||Some smaller aspects were annoying. Had to flip to channel no. 300 to find the first one not in Italian; power sockets were sparse and difficult to access, and no USB outlets. And the WiFi connection was poor, we had to re-connect at least once a day if not more often than that. ||Would also suggest that management invests in a sign so it's easier to find the hotel.

We stayed at L’Orologio in Florence for our 25th anniversary, and it was absolutely perfect. Our incredible trip was planned with travel planner extraordinaire Limitless, owned by Lesley Murphy, and every detail was seamless from start to finish.||The hotel’s location in the heart of the city made it easy to walk to world-class restaurants, shops, and museums. Our suite was spacious and elegant, with a private balcony where we enjoyed wine and cocktails crafted by the fantastic bartender—such a memorable highlight of our evenings.||Breakfast each morning was outstanding, with fresh food, excellent coffee, and every option we could have wanted. To maximize our time, we highly recommend hiring a travel guide—this made exploring stress-free and helped us skip long lines at the major sights.||From the service to the atmosphere, L’Orologio exceeded every expectation. We hope to return soon and cannot recommend it enough for anyone visiting Florence!

During our current visit to L’Orologio Florence—our third in the past decade—this hotel has once again demonstrated its outstanding character to us. Thanks to the leadership of its highly respected manager Silvia Battini the hotel’s staff universally excels in deportment and professionalism. Every detail, from beautifully appointed rooms to the hotel’s lavish breakfast, is dedicated to the guest’s welfare. In an age when many other businesses relentlessly seek profit, L’Orologio Firenze in our opinion sets the standard for what any visitor truly seeks and appreciates.

We stayed here about eight years ago on our trip to Florence. Beautiful and clean boutique hotel with wonderful staff and service in a very central and desirable area of town. Rented anair bnb on our last trip and it was a total disaster. Will stick to this place next time we visit!

This was very good all around. Limited bar selection, but the food was; not too expensive, tasty and very nice selections & Portions.

The room was spacious and clean. The view of Santa Maria Novella is beautiful. The decor and building is really cool. It's not a cookie cutter hotel. It has a little character. The staff is friendly and speak English. The bed is firm and seems to be a real king vs. 2 twins put together - best sleep in all Italy so far. Breakfast is included with beautiful view of piazza. The food is delicious. I haven't missed one yet! The front desk was very accommodating. They helped book us a tour outside Florence and we chose the chianti wine tasting and dinner. The tour group was great and the meeting point was only 5 minutes from hotel. Now for the downside... The bathroom is quite small. Plus no conditioner included!! I had to run out to local pharmacy to buy a bottle. The maid did not stock up our frig. The Internet access only works for 1hr. However that may be a good thing to keep you away from the rest of the world while in this beautiful city! And the walls are paper thin so you can hear people in bathroom, hallway, etc. Ohh.. The water pressure in the pipes make a high pitch noise. I give the hotel an overall 4 because it is beautiful, easy to communicate, excellent accommodations, and 5-10 minutes from all sites. I'd stay here again.

Five stars all the way, this hotel was the highlight of my trip from the room to the staff to breakfast, it is hard to pick one thing to talk about: let's start at the room a very spacious junior suite, all done in a gorgeous watch them, the bathroom all done in marble with plenty of light, a nice large soaking tub big enough for to people, with a large rainfall shower panel, and an individual sprayer, the complimentary products where fantastic, The breakfast was always fresh and plentiful with options to suite all palate's The concierge where all ways happy to help, even going so far to set up shipping of my precious purchases, Thank you so much for a delightful stay I wish I had more time at this hotel, and I will be back for longer. *This is for the hotel,and the bar in the hotel*

This hotel is in an excellent location, has helpful staff, strong wifi, and large rooms and bathrooms! It also has a small fitness facility for those of you who want to build up more of an appetite for all the pasta and gelato you are going to eat! This hotel is beautiful and so charming - I would definitely stay again!

We are just now finishing our first stay at Hotel L'Orologio and will be returning after three days in Siena. This hotel, our experience here, the staff, and the entire experience has been in a word... well, two words...- simply superb. If you are reading this review you are doing your due diligence, having moved beyond Trip Advisor (I don't post there) to learn more about where to stay while vacationing in Florence. This hotel is not the most inexpensive, but if you are traveling to Florence don't nickle and dime yourself into a cheaper hotel or travel experience. We stayed in Room 501, with our own (private) patio view - and view from every room - of Il Duomo, just a few short blocks away. Want the Steak Florentine experience at Buca Lapi? It's less than two blocks away. Great Gelato from Grom? About 6 blocks from the hotel, which is right in Piazza Santa Maria Novella. Want to buy yourself or your wife a magnificent purse from the Scuola del Cuoio at the Monastery of Santa Croce (another 'must visit' destination)? A very pleasant walk of about a mile down along the Arno river. Visit Ponte Vecchio? Hotel L'Orologio is just a few short blocks away. More about the room and the hotel: Room 501 may seem at first to be narrow and long, but it is - it boasts a living room with patio off to the side, and to the left as you enter is the bedroom and beyond that the bathroom. Well worth the daily rate. The service has been almost invisible: re-enter the room in the afternoon for a nap to compensate for a bit of jet lag, walk out and when we return the bed was once again made and crisply refinished. There's a wonderful breakfast buffet in the morning on the 4th floor with the usual fare (I'm a coffee, OJ and cereal guy so it was perfect but it offered eggs, bacon and meats/cheeses). My only nit (and this is like saying you're complaining about having to wait in line for a meeting with the Pope) is that you often have to keep re-signing up for the room wi-fi, which does seem to have a mind of its own. But who cares! If you are looking for a memorable stay at one of the most elegant places in Florence you won't go wrong with a stay at this hotel.

Comfortable and exquisite - all in the most convenient location - right on the Piazza de Santa Maria Novella. Kind, efficient and very helpful staff, wonderful bar for meeting other travelers and walk to everything since close to all of the great sites and shopping. Cannot say enough nice things to portray our wonderful experience here at L'Orologio - I highly recommend it!

Who knew a four star hotel could have such wonderful 5 star service! From evening turn down with chocolates on the pillows, to lovely chamber music playing with dimmed lights in the room upon return from a night on the town, to an amazing full gourmet buffet breakfast, every moment was wonderful. Not one detail was overlooked and the hotel is SPOTLESS and has an amazing location right in a piazza. Concierge recommended restaurants that were fabulous local spots (not tourist traps) and was always spot-on with taxis, reservations and directions. Highly recommend and we are already planning a trip back!

If you're looking for a hotel in this price range, I don't think there is a better choice! Excellent personalized service from the staff, beautiful interior design in both public areas and guest rooms that bridges between contemporary and traditional, incredibly good quality breakfast buffet with a beautiful presentation. Boutique hotel atmosphere in a mid-sized property.

Great location! Helpful staff... Shower and room are big and clean... Fantastic breakfast :)

The hotel is nice. They have no sign on the building except a small plaque by a door. Our visit started off poorly as we have never been to Florence so we asked how to get to the hotel. They offered to pick us up for a fee of 50 Euros. They failed to mention it was a 3 block walk. This was advantageous and poor form for a supposed top notch hotel. Our rooms Wi-Fi did not work and the women at the desk actually thought I did not how to use my phone. This was obnoxious. It was broken and needed replacing as their staff confirmed. The breakfast was never ready upon opening a real annoyance when needing to leave early for sightseeing. Many of the day to day to staff was pleasant. This was not an inexpensive hotel and you would expect better. I would suggest you research well before staying here.

Great stay. In heart of Florence. Staff very helpful. Great rooms especially hot strong showers. Skip the sauna which never got hot.

We stayed at L'Orologio in Firenze and Venezia and can not say enough great things about this hotel brand. Stay here and you will be happy you did.

Almost perfect -- exquisite design, beautifully executed, perfect location, quiet square, wonderful tubs, perfect breakfast. One important nit (if you need to be working): Depending on your room, could be terrible internet connectivity. First, it is clear the technicians who installed the wifi are clueless (owners: if you tech people say it is necessary to have 30 different wifi SSID's, they don't know what they're talking about). Second, though in some places the wifi is fast, in most of my room, it was completely inaccessible.

Couldn't possibly say enough great things about this place. Awesome location and professional staff.