Hotel Los Guayacanes

I like the hotel overall and it's quiet location. It's so spread out that it's hard for a senior to get around. The swimming pool is very dangerous. The ladder doesn't go deep enough to climb out. I had to use the bar stools to get out. Most of the pool is either to shallow to swim or too deep to stand. There was no hot water in the shower. Sink in one room, shower and toilet in another room is strange. Food and breakfast were good. Driveway and parking lot are extremely rough. Having to do a u turn on the highway is extremely dangerous. Very minimal amenities in the room.

This time the hotel room was not that clean. The bed was made days before and not used and had dirt (polvo) on it. There was a dirty Q -tips under the bedroom door. The shower had brown marks on the wall [seems like melted chocolate or other brownish thing(?)], meaning it was not clean well. The shampoo and soap bottles in the shower were empty. The quality of the breakfast is ok but not great. i have stayed there a lot of time and everytime they asked me my ID, phone number, email. There was not hot water.

Beautiful old style hotel, we did stay there, however we couldn't avoid the beauty of the hotel. The reason for the low rating on the rooms was our friend's room was nothing like ours and we both paid the same and our room for two guests had one of everything not two

I was quoted and ASTRONIMICAL rate for this two star property. They took advantage of the date but confirmed my reservation and took my credit card over three weeks before my arrival. The evening before my arrival, the Hotel's Front Desk sent me a "confirmation". About one hour afterwards, FARANDA Central Reservations advised me that they had overbooked the property. (16 hours before check in). They offered me a substitute property of a "better category" ("mejor categoría"). It turned out this was a lie. They offered a worse property and did not offer to pay for it even though it was their "mistake". Then my ordeal started. I called EVERY FARANDA number I could find, including 215-9000 and nobody answered that evening. Starting at 6am the next morning, I made more calls and nobody answered. Finally, the Hotel took a call and said that these mixups are usual and they could not do anything. Someone at the FARANDA Soloy took the call and showed empathy. At 8:30 am the day of my arrival I got a text message from FARANDA Reservations with the same ridiculous offer. I insisted that if they wanted to give me a substitute stay, they should pay for it. (I knew it was an inferior category). I said I did not expect that from Faranda and that it was not Radisson standard treatment. Finally, they said they would respect my reservation. I did get to talk to the Hotel's manager and she was empathic too. Upon arrival they stuck me with late check in (3pm) but I managed to get them to acommodate a bit earlier (215pm). The property is dated and needs a lot of work. The staff is fine. Breakfast is adequate. Had lunch waiting for my room and the food was acceptable but service very slow. The room is a mix of old and new. The owners need to invest some money if they want to save this property. The pool is open to day stays so it feels public. Overall limited maintenance and landscaping. Sorry for this review, but it is my honest opinion. They have serious problems.

Is quiet and peaceful with great restaurant and pool patio. Although do need more attentive help in pool bar area which would make a huge plus +……….

It doesn't have much maintenance in general. The walls of the room were dirty, as if they hadn't been painted for a long time. The toilet lid was broken. The bed cushions had a damp smell and so did the room. The breakfast was very tasty and had many options, but very little for an adult, the portions were like those for a child. The place was very quiet and peaceful. We had a good location to rest. It wasn't bad, but it could have been better. We arrived almost at night and there was no one to guide us on what we had to do, it was by chance that we saw someone and were able to ask.

Nice hotel. Wifi did not worl very well.

Nice people and nice property. Liked having a good!! restaurant on the premises.