Hôtel Louvre-Lens 4 étoiles - Esprit de France

We have just had an excellent stay at this hotel. The rooms are clean and well appointed. The hotel has a lovely welcoming and calm atmosphere. We had excellent service and a delicious dinner at the hotel's restaurant. We will return.....frequently!

Excellent location for visiting the Louvre museum (right opposite) and Park, and as a base for the local area and sites like the mining museum at Lewarde, the WW1 Canadian memorial and visitor centre (Vimy Ridge) and a walk up the highest slag heap in Europe (Terrils jumeaux). A day trip to Lille by train would be easy as well. The conversion from miners' cottages to hotel is outstanding. Room sizes aren't generous but reasonable, given the limitations of the conversion. Good restaurant in-house (Le Galibot) that also does bar food. Their Visitors Guide was outstanding and saved us a lot of effort in identifying nearby places to visit - make sure you get a copy. The staff were friendly and helpful and happily spoke good English. It's in an urban residential area and there's really only one restaurant within walking distance comparable to their in-house one. Prices were very reasonable. For a couple, I'd recommend a 'superior' room with a bit of extra space and armchairs.

I visited this Hotel with my husband for two nights on our return journey to the UK after visiting family in Germany. After a long journey, we received a warm welcome at Reception, and were given a glass of sparkling wine each whilst we checked in. Having previously requested an Accessible Superior Bedroom before our visit, we were pleasantly surprised to find it located close to Reception on the ground floor. The room itself faced the main road, and we noticed complimentary earplugs, which made us a bit wary about the road, or noise from reception, but we found that we never had to use them fortunately. Our room wasn’t the biggest, but the attached bathroom was a really good size. The bedroom, whilst being painted in dark tones, was comfortable and suited our needs. We also took the breakfast both mornings whilst we were there, and feel that most dietary needs woould be catered for.|It’s worth remembering though, that the Hotel restaurant is closed on a Sunday evening, as are a considerable number of restaurants around Lens. There didn’t appear to be anything locally, as the Hotel sits in a mainly residential area, and we spent some time driving around the town trying to find somewhere open! We were later told by our server at the restaurant we did find, that you can struggle to find something to eat on a Sunday or a Monday. We do appreciate that the Hotel restaurant would be open on the Monday, but sadly the menu was not to our taste. The Hotel restaurant/bar area is welcoming and nicely decorated though. There is car parking for Hotel guests to the rear of the property, where we found one space for Disabled Guests.|The Hotel is in an ideal location for English guests returning from holidays on the Continent, being located only around an hour on the toll road to Calais, so we expect a return visit at some point on our future travels.

Unfortunately couldn’t stay due to a passing in our Family asked for a refund I know I paid upfront but I thought them knowing the circumstances and what I have to pay out. Out of good will they would have refunded me. But no I was offered an another date to stay . so I have opened a charge back with my bank account till we have an outcome

The staff were a god send for us after our motorhome broke down on the A26 near Lens and we decided to stay at the Louvre Hotel whilst we got it fixed. They were so accommodating - we got offered an upgrade - they were so kind and friendly. They recommended a brilliant restaurant in town Le Lain de la Bouche and their own restaurant was v good too. All in all our holiday felt enhanced due to Our stay, rather than curtailed.

Modern, corporate hotel near the Louvre of the North. Good, clean rooms, albeit bijou with gothic black decor, oddly looking out onto a slightly dubious looking housing estate, across from which we had to park our 9-seater minibus, without any security. This is strange as the back of the hotel had literally acres of sitting space, some of which could surely be utilised for parking. Friendly enough staff when we arrived on a Sunday, welcomed by a small glass of champagne. But inexplicably, the restaurant was closed and we had to get rather over-priced taxis into the centre of Lens to get fed. (As with some of my other reviews, yet another example of a so-called four star hotel not offering a four star service. My family were in catering for many, many years, so I know what I'm talking about when it come to stars and facilities). Breakfast was so-so, the most expensive of our trip, costing €22 per person and really not at all worth the money. Frankly, although good enough for what we needed, I think there are better value hotels in and around Lens. Just don't stay on Sunday night.

Clean, nicely presented hotel- must be almost new- really enjoyed it. Rooms a little on the small size but overall great for a four star hotel

This was the second time we stayed at this hotel because of the quality and the location to visit the museum. We were offered a free coupe of champagne on arrival and everything in our stay went very smooth.