Mercede Erfanian
Google
I booked a single room for three nights, and overall, I had a good experience. The room was clean and comfortable, with a minimalist Swedish design that gave it a nice touch of style. The location is excellent, just a 5-minute walk from Lund Central Station, which made getting there from Copenhagen Airport really straightforward.
Everything was going smoothly until the second night when I was disturbed by construction noise coming through to my room pretty late. It was frustrating, and I ended up calling the reception to complain. The next morning, I followed up in person and also sent a message via Booking.com.
To their credit, the staff handled the situation incredibly well. They sincerely apologized and promptly offered to move me to another room. Later that afternoon, while I was away at a conference, they even called to follow up and ensure everything was taken care of. What truly impressed me was their generous response: they upgraded me to a suite, included a fancy breakfast at the Grand Hotel of Lund, and even gave me a thoughtful gift pack!
This is exactly how hospitality should be—responsive, caring, and genuinely focused on guest satisfaction. I left feeling truly valued and taken care of.
Highly recommended! And as a bonus, Lund is a beautiful city that’s definitely worth exploring.