Hotel Madeira Centro

Location superb. Very central. Room great on the whole, we had a superior triple room, with a lovely view of the sea and bay and town, but is lacking some basic features to reach its 4 star status. - hooks in the bathroom to hang towels on when used and do not need to have towels changed. - small ledge in the shower to put shampoo etc. - hand held shower head should be higher as it is at waist height which is too low. - light in bedroom not working which should have been spotted by housekeeping before signing the room off as suitable for the next arrivals. - no mirror in main bedroom (always handy for putting make up on when the bathroom is in use). - not enough plug sockets or USB sockets on either side of the beds. - no spy hole on the bedroom door to be able to see outside the room when someone is outside. Buffet Restaurant - we had breakfast only. Was very poor standard for a 4 star hotel. - poor quality food - not fresh bread, croissants, hotdog sausages served not even proper sausages, omelette at the show cooking very watered down and not as thick as should be - why not break the eggs fresh at the time, beat and cook for the customers? - yoghurt selection very very limited. Only 'sabores' none with fruit pieces. - 10.30am the lights of the buffet table of the restaurant were turned off. I know breakfast is until 10.30am but this means you can enter the restaurant still at 10.30am, so food should still be available until at least 10.45am. Terrible management of time. PLANTA 20 bar - highlight of why we booked this particular hotel. -Tonight (Sunday) 22.20 we went in and told terrace was closed as it had rained this morning so was closed. Had not rained for a long time since so should have been available if customers wanted to go out. It wasn't raining or so cold. - asked for cocktail but no cocktails. As they had already cleaned the cocktail equipment! Asked please as that was why we came back to the hotel to enjoy a cocktail but told no! This is a real shame and Terrible service. We understand that the bar closed at 23.00 but there was still time. Not usual practice in a 4 star or even 3 star hotel. Keep to the closing times with a full service please. We will not recommend the hotel apart for the location and with room only.

Lovely high room with great view. And balcony. The staff are all very friendly and happy to assist with any questions. I forgot my plug adapter and the receptionist let me use one they had. The breakfast had plenty on offer and the food was good. It is an excellent location for the old town and had everything on your doorstep. I would highly recommend this hotel for couples. There is a gym and swimming pool which was cold but it was October/November. Plenty of sun beds.

Lovely spotlessly clean and modern hotel. The staff are fabulous, very helpful and professional.|We were on floor 7 and had a view of peoples laundry but also the sea and Benidorm island. The rooms are large and the balconies are roomy. The downside are no hot drink facilities in the rooms. The memory foam matress are too hard for me, I use a memory foam at home so are used to them. It felt like a plank. If you like a firm matress you will be fine.|The food is hit and miss, breakfast is good you can get all your usual breakfast items. Eggs and omelettes cooked to order. The evening meal not so good. I felt the food was not always of good quality. Lacked taste. |The position of this hotel is great for both the new and old Benidorm.|The pool area is nice but half is in the shade all day. The pool is freezing.|The hotel would be fabulous but for the evening meals and hard beds.|It really is a beautiful hotel well run but for me let down by these two issues.

This was a much needed break in the current crisis and it more than exceeded our expèctations. We have stayed here many times and really recommend this hotel. Cleanliness was fantastic, our room was spotless as was the pool area and diningroom and their rooftop bar is amazing. Loved it!

I am presently staying at this hotel and it is worth every penny as the hotel and services are great . But one massive problem the cleaners every morning at a 8.30 am they clean the rooms and the noise of dragging beds furniture around on the tiled floors in the rooms next door are ridiculous. So don’t expect to sleep after that time.🙈🙈🙈👎👎

Great location close to the old town and tapas area. Fabulous views. Quiet but central. Hotel clean. Breakfast selection really good.Lots of choices, hot and cold. Rooftop bar great. Service and cocktails good. Standard double room with balcony spacious, well equipped, English news channels. Great shower. Parking under hotel safe and spacious. Negatives. Long wait for lifts. Surly receptionist. No shower gel. Got locked out on balcony, had to shout for help outside of hotel to be released. Safety issue here! Will be staying again. Overall a good experience.

Excellent friendly hotel spotlessly clean in an amazing location. Food is good value, we went half board and were very happy |Rooms are spacious and clean we will request a balcony next time - the roof top bar is also really nice and adults only which we really appreciated

Location is right next to old town. McDonald’s Burger King and kfc close by along with a Starbucks, hotel is always well air conditioned, our room on the other hand, we booked a double superior and we received a twin room, with the beds bolted down so cannot move them togther to make a double. Me and my partner found this annoying at first as we are a couple and want to sleep in the same bed obviously, however we both adapted to it and actually appreciated the space to stretch, we mentioned to reception about our “ double superior “ and was told I had to ring up 2 days before we got there to request our room be a double, which is strange as I booked a double. But other than that they were helpful 👍