Hotel Madero, member of WorldHotels Elite

I stayed at the hotel from September 10 to 13, 2025. I found the reception and other service providers (with the exception of security) extremely arrogant. It's clear that these staff are more polite than the reception, bar, and other services.||Rooms aren't cleaned every day.||The first two were, but the third wasn't. We left early every day and had to return tired at 3:00 PM and request cleaning. We had to vacate the room for it to be done.||The air conditioning (which wasn't working) was another problem, as they refused to turn it on until I asked to check out. Spring is coming, and it's hot, above all, 25°C. Room temperature should be a guest's choice, because in my house, I choose and don't pay for a 5-star hotel to sleep poorly.||Once again, I say this is not a recommendation.

Incredible service and kindness from the staff up front. The spa was great although it could use some tea and more water access. The rooms are beautiful and the shower has excellent pressure. Excellent restaurants and proximity to the San Telmo Market.

A great weekend break. The staff (all of them) couldn't have been more welcoming or helpful throughout the weekend. Room service was really good, breakfast was amazing. The Spa was fantastic, we enjoyed the sauna, the pool and a wonderful massage. Generally a good vibe around the hotel all weekend. The staff all made a wonderful weekend even better. Will definitely be back

My friend and I stayed at the hotel for a few days end of March 2025. The rooms were wonderful and spacious and the pool and rooftop bar was outstanding. We enjoyed every minute of our stay, and the location was perfect for exploring Buenos Aires.||||The staff during our time there were exceptionally professional and helpful. However, the reason why I'm writing this review are the people that supported my quest to get an extended drive I left behind back to Australia for me. We emailed back and forth many times, and I'm certain they found me rather annoying, but four of them went above and beyond to help me: ||||Delfina, Noelle and Nancy (and Alan from IT) are a credit to the hotel, and to the WorldHotel Elite chain it belongs to. Well done, I cannot recommend Hotel Madero and their staff highly enough. customercarewh@bwhhotelgroup.com

This place is run down. The rooms needed renovation years ago: gaps in the floor, scuff marks everywhere, detached wallpaper, broken tub inlets, rotten corners and so on. What's worse, they have annoying little money making schemes going on. Example: the room comes with a Nespresso professional (the flat uncommon capsules) coffee machine You get one decaf and one regular capsule at check in. These are then not restocked but sold to you at around 4 USD a piece. Petty, annoying and time wasting. Regarding the hotels response: yes they provided free capsules on the last full day after complaining to the front desk. It does not change the fact that the hotel operates this petty scheme. The restaurant was in decent shape. This doesn't change how run down the rooms are.

This place is run down. The rooms needed renovation years ago: gaps in the floor, scuff marks everywhere, detached wallpaper, broken tub inlets, rotten corners and so on.What's worse, they have annoying little money making schemes going on. Example: the room comes with a Nespresso professional (the flat uncommon capsules) coffee machineYou get one decaf and one regular capsule at check in. These are then not restocked but sold to you at around 4 USD a piece. Petty, annoying and time wasting.

Great location. Couldn't fault the service. Rooms are a good size. Great pool area. Needs better soundproofing could hear conversations in the hallway and were kept awake late into the night by a private function in the pool area on the floor above us.

Okay, a few things they need to improve as a 5-star hotel: The check-out process is manual and takes too long. Best thing you can do as a guest is arrange the checkout the night before. Only 1 room has the riverfront view, so some of the pictures are misleading. There is a private condo building next door, if someone throws a party, noise will be a factor. The good stuff: Beautiful rooms and great amenities. Amicable staff doing their best to help.

Can't describe how this hotel is really like... all I can think of doesn't make it any justice because it's not even enough. Hotel Madero is simply ABOVE AND BEYOND with their service, attention, solutions. I wish we had it around the world and not just in Buenos Aires. From the simplest thing like cleaning a room, to any call to reception to request something. Excellence is not even close to any word that could describe them. I had the pleasure to stay here for 8 days and 7 nights... we would have breakfast ready by the time we would wake up. Their breakfast buffet is excellent!! I loved it!! Loved the service from each and all their employees. We also had the pleasure to request room services in two occasions and their food was just as delightful as their breakfast. Their menu is hugely varied and everything tasted heavenly. Me and my partner became closed to one of their bellboys, his name is Renzo. We would call to reception to ask for help with anything and they would solve it within 5 seconds. They provide free wifi in all areas of their awesome hotel for those who don't have service out of the US as well. Most thoughtful crew and hotel I have ever encountered. I wish I can go back to Buenos Aires someday mainly to stay again at the Hotel Madero. It was a great time!!!!

Why are the other reviews so good? - Bathrooms are dated and disgusting, please remodel - We had a group of 3 people who were each over 70, and no one offered to help with their bags while checking out - They have decent dinner, which means they know how to cook, but their free breakfast is inedible. Just charge money and make it taste better - Reception is always understaffed and has a long line - I paid for a corner room and had the view of a wall and a tree

Very nice hotel. Nice gym and pool. Breakfast could be improved. Rooms are spacious clean and modern. The best is its bar and above all its staff. Always cordial and professional at every single moment. I like the rooftop yet covered pool as it is a year round option. Location is in trendy Puerto Madero but more sure this is as valuable as it used to be. Depending on rate it could be a good value hotel.

I stayed at Madero Hotel in Buenos Aires, Argentina for 7 days. I payed a total amount of 1,040.12. The Hotel was very nice and comfortable

Great location. Friendly and attentive staff. Nice and clean facility - bar, lobby, pool, etc. I don't know, I didn't explore that much, but what I did see was top notch. It's close to my work here and an easy walk to some of the cooler parts of Buenos Aires - like the Presidential Palace, Madero eateries, Defensa antiques area, Florida strip (if you're into that) and the ocean park (running, walking, etc.). It's a 10-15 minute taxi ride to Palermo. I'll stay here again. Price competitive for the area at around $300/night all in and massively better than the Hilton.

Very nice hotel. Easy walk to eating places and to assume attractions. Room nice. Need comfortable. Great end to a long trip sleeping in a very nice bed.

My family and I stayed here for a week and we had an amazing stay at this hotel. The hotel had many restaurants, cafes, and a local supermarket nearby that we could walk to. Great customer service from the staff! We also noticed how secure the hotel was with lots of private security outside and inside the lobby. The room was beautiful, clean and modern. The food was delicious and the room service food was the best I ever had (also good size portions)! The hotel even accommodated our family with a pack and play for our young daughter to sleep in. The staff was so sweet to my daughter Emma too! I would definitely recommend this hotel to anyone going to Puerto Madero.

Came here on Christmas Eve for a quick bite and coffee. I loved the patio bar. Super service.

Great location! East side of the river, walking distance to plaza de mayo and many other sight seeing spots. Room were nice and clean. Got upgraded to a suite. Fresh flowers everyday. Complimentary bottle water and champagne. Friendly staff who helped book restaurants.

Amazing hotel and fantastic restaurant. Food is incredible and wine list extensive. Service is really nice and ambience very cool. Dinner menu varies often so no point in making specific recommendations here. Only advice: stay at the hotel and eat at the restaurant!

Very nice hotel, beautiful restaurant, rooms and rooftop. I enjoyed more the outdoor pool than the indoor. The day I was arriving, the local soccer team was celebrating their championship win there.

Location of the hotel is very good, and the people who work there are helpful and attentive. I have given this hotel a single star rating for failure to address a very well known problem. Our room was right below the gym and the noise began at 6:30am on week days. When we raised the issue to the hotel staff, we were told the issue was known and that we could change rooms, but were assured the noise would cease on the weekends. Rather than hassle to change rooms (we didn't come to BA to sit in a hotel room) we opted to stay in the room with the expectation that things would get better. They got worse! The customer service representative told us the hotel manager was aware of the problem and there would be an adjustment on our room charge for the problems. Upon check out, not only was there no adjustment no one even acknowledged the problem. There are plenty of great hotels in Puerto Madero that are as good or better than this place. If you're on the fence about staying here, consider other options, there is much better value to be found in other properties!!!!