Hotel Magic Aqua Rock Gardens

This is a great hotel for young children, loads of stuff to do. It is very difficult to find your way around the hotel, the layout is very strange. Plenty of lifts though but choosing the right one for the location was the task. Food was nice and always plenty of options. Pool bar didnt open until 11am so you couldn't get a soft drink until then which was annoying. But it was clean, tidy, staff were nice and kids club/water park was great to keep the kids entertained. Pool is just very cold as the sun doesnt get to it. Sun is off the sunbeds for approx. 1 hour a day whilst it moved around the hotel building in front. Entertainment was good, always something on for the kids then then adults. Spa treatments are very nice. Make sure you have the energy for the hill climb to the hotel when you go out anywhere. No balconys so was difficult to dry a familys clothes for the next day etc. But the hotel has great decor and is well priced.

Third year we've stayed at the Magic Rock. The first year being able to use the roof top and bar was great. Finding out last year that the bar was not opening was a major disappointment. The fiesta week we have always stayed. This year a group of 8 of us. Sadly again no roof top bar. We found out half way through the week that we were able to use Star bar at the beach front. This was by chance of another holiday maker had read this information on trip advisor. The hotel arent giving this information.. One member of staff at the bar serving causing queues .But suddenly the arrival of the Spanish holiday makers and there are at least 5 staff on hand. This morning our last day 16th Nov, we were unable to gain entrance into the Breakfast. The queues of Spanish holiday makers were far to long. Second day this happened. There was music party and popcorn being given out in reception. As British holiday makers it really made our last two days difficult to enjoy and felt we were unable to enjoy the facilities. This along with not being able to use the roof and access the bar up there. We have decided that making it a 4th year wont be an option..

Stayed here for a week with my partner and daughter and we absolutely loved it! The rooms were clean and comfortable (no balcony, but that’s only a small downside). The whole hotel was spotless and the staff were all really friendly and helpful. Food was decent — got a little repetitive after a few days, but still good quality for an all-inclusive. The drinks were brilliant though — proper strength beers and branded spirits like Jim Beam, Smirnoff, and even real Baileys! There’s plenty to do around the hotel, and the evening entertainment was great every night. We had such a good time that we’re already planning to come back next year!

Myself and my family recently spent a week in the Magic Rock gardens hotel and had a wonderful time! The rooms were very clean and all staff were very friendly and helpful. The food was good and plenty of variety. The snack restaurant was also amazing for the kids to grab what they want whenever they want. |The pool was a little cold but this may be due to the winter weather but was always very busy. ||On our final evening we saw Ivan Gonzalo at the Michael Jackson experience. I have always loved Michael Jackson but have now come home with an obsessed 5 year old who just wants 'to go back to our hotel again and see the Thriller show' 😂🥹 thank you Ivan for sharing the love and legacy! ||I would definitely recommend this hotel to anyone with children, the location is amazing and so close to the beach and there are so many restaurants and fast food places nearby for those who aren't fans of the food. We would definitely return!

Customer service not responding to my emails, which I find terribly rude. We spent 5 lovely days at the magic rock with no complaints. Food, drinks and hotel in general was lovely, staff were very happy and polite. My daughter unfortunately left behind an Apple earpod in our room 110. I’m guessing as the room had been cleaned it would be in lost property and I’ve tracked it and it’s still stating it’s in the hotel. However, I’ve emailed the hotel twice and no response, I called the hotel and they couldn’t understand what I was talking about so I emailed again…..still no response. I’m hoping someone sees this email and responds as we had a lovely holiday.

I came In august with my 3 children, we thoroughly enjoyed. The food was okay, the facilities were kept clean and the room was great. However, on our final day someone let themselves into the room and took around 400 euros from my purse. I’ve reported it to the hotel only to be ignored! I have since seen other posts about the same thing happening to them. Avoid taking cash with you or leaving valuables in the room as there is a thief within the staff of this hotel

Its a lovely clean Hotel and food very good. Available all day from 8am till 11.45 at night. Down side the pool is in the shade pretty much all day due to the water slides and surrounding Hotels. Rooms can be noisy from furniture being dragged across floors, and noise from the ground floor entertainment can be hurd from the rooms till midnight. That was our experience anyway.

Poor selection of food. Everything in it is extra, parking cost me 135€ for 7 days, safe in a room is 15€ per day, deposit for towels, glass for your drink, steep up hill, 8 lifts in a hotel but imposible to get one, staff was super friendly. Deluxe room that we got bearly had room to go around the bed with buggy. Even with sign " do not disturb" on door handle cleaners were coming into room. Not far from beach or shops.

excellent hotel very clean excellent food all staff friendly .went for 1 week;came back booked straight away for a week in october ;we come to benidorm at least three times a year have done for over 20 years and we give this hotel 100% the best ever