Hotel Magic Cristal Park

Comfy and clean rooms, the air conditioning was a good send in the middle of a heat wave. Great selection of food every night. We enjoyed our stay here but the place isn't without it's faults. You could be queuing for the lift 10-15 minutes during meal times. Doesn't help one was out of order the entire time we were there. |Staff were all friendly however did find service painfully slow at the main bar owing to rarely more than one person serving. The beer is Cruzcampo which isn't bad but for some reason was always flat within minutes of being poured from the bar. Strangely this wasn't the case in the restaurants or The Magic Cafe where the entertainment was. In all those the beer was lively and kept it's head longer. |Going back to the room having the choice of a bath or a shower was nice and the rooms were spacious. The top floor pool was really nice. Though the system of having to pay your deposit for a cup.at reception to then go up to the pool bar to redeem it does seem a little strange. Why not just pay it at the bar?

We recently stayed for 9 nights at Hotel Magic Cristal Park with an all-inclusive package. Our initial room had no phone signal, no view, and no hair dryer. However, after speaking with the manager on the second day, she was incredibly kind and responsive. While we had lunch, she resolved everything within 20 minutes and moved us to a much nicer room that had all we needed. She also explained that the hotel is undergoing renovations, improving room by room. Some may find the style old-fashioned, but that’s part of the hotel's charm—they’re preserving its classic look while upgrading the facilities. The food was absolutely amazing—many compliments and blessings to the chefs! Great variety, delicious flavors, and consistent quality throughout our stay. The rooms were very clean, and we highly recommend tipping the hardworking housekeeping staff. If you've ever worked in a hotel, you’ll know how tough their job is—they truly deserve recognition. The location is also a big plus: just two streets away from the beach, making it very convenient. Right below the hotel, there’s a mini-market where you can find pretty much anything you need, and the prices are very fair. Overall, we had a lovely experience and would definitely recommend Hotel Magic Cristal Park to anyone looking for a cozy, all-inclusive stay in Benidorm with great service.

We arrived at 1am and greeted pleasantly - thankfully there is a 24hour shop next door so we could get water as bar was closed and reception had none - I think offering late arrivals at least water should be a basic offer. This made us apprehensive to what this break would become ! Room was bright and clean but no balcony which may have been an oversight on our part when booking- so no harm no foul. Bathroom was fine , basic , dated but clean. Room prob 2-3* but acceptable. |Guests - big hotel and big mix of English of all ages and older Spanish folk - no kids really but was outside school holidays. In terms of entertainment we didn’t visit the English bar , we went to the bar near reception next to the predominantly Spanish ‘dance hall’ before heading out. I had a great time joining in line dancing and found the Spanish very welcoming showing me the routines - lovely people if you smile and are polite! |Food / Drink - breakfast was terrible - unless you like pastries absolute abundance of those but slimy soggy cold eggs made me gip! English sausage overcooked but passable , bacon awful so if u like English brekkie maybe eat out ! Lunch and dinner much nicer , lots on offer from bbq ribs to sides of salmon , tapas , salad - not a chicken nugget or pizza in sight I must say but plain pasta with variety of sauces to add if ur more fussy - all in all the choice was immense (if you aren’t super fussy) but sadly a little on the tepid / lukewarm side - now there are microwaves dotted about perhaps for baby food or to reheat ur food , I’m not sure but I just banged my food in there till it was piping hot - food (for my taste) 3-4* - breakfast is a real failure ! |Drinks - lovely wine and beer , local but decent spirits and most certainly not watered down! Real upside to this hotel in my opinion is that although pool bar is a 1€ plastic cup do you only get one at a time (suppose you could have more cups though) in the bar we got proper wine glasses and they’d let you get 2 each at a time - I liked that as there was often a short queue. |Location - nice little walk to the beach, slight hill but nothing too steep or strenuous - much nearer to old town so more of a walk to the strip but still not excessive. |Pool - abit disappointing as they let the local primary school in to swim and they are noisy !!!!! However, the solarium is nice but always a queue pre 10am and not enough space for such a huge hotel so get there early ! |Check out - smooth sailing no issues at all |Would I return - yep ! For the price we paid it was clean, value for money and everyone was friendly and efficient !

The sun-drenched terrace offered a lovely space for relaxation, though the heat became intense during peak hours. A refreshing dip in the pool was often desired, but finding a free spot proved challenging. Mealtimes provided adequate sustenance for everyone. The hotel's vibrant atmosphere was filled with a diverse range of guests. A multilingual staff worked diligently to cater to everyone's needs.|This spot is truly something special, the views are incredible. Getting around was a bit of a hassle with those elevator lines, though. Accessibility could definitely be improved for those with mobility issues. Still, I'd probably go back again, just maybe at a less busy time. It's worth checking out despite the elevator situation.

We went all inclusive. Food not great. But could pick out bits. Ate out 2 nights. Kids club is really good. Room clean. Great location. Lifts are a pain. Request low floor room

We stayed for 4 nights and we had a pleasant stay. The hotel was a bit old and can be busy but every effort has been made to keep the place clean and tidy. The staff are helpful and reasonably friendly. They have an extensive buffet restaurant in 2 floors a bar where the drinks are not watered down as usually happens in some all inclusive hotels. The hotel has a big swimming pool on the 7th floor and games arcade for the children. Centrally located for the old town and bars and a 5 minute walk to the beach. I would highly recommend it if you are a budget conscious holiday maker.

The first thing I would say is avoid this hotel at all cost's my husband and myself stayed here on the 27 June for 10 days couldn't wait to go home. The hotel was full of young football teams who were left in their rooms to their own devices who had no respect for anyone. The noise from them was unbelievable going on until early hour's of the morning we asked them to be quiet it worked for 5 minutes then started again. The annoying thing was reception would not answer the phone late at night so we had to keep getting dressed to go down and complain. After all the time we complained only once did they go. We asked to be moved they said no rooms available. I know managent will say very sorry to hear this but it's just not good enough. Surely you should inform paying guests that the hotel is going to be full of young kids left unsupervised so at least we have the option to cancel. We work hard to save for a holiday this is just not good enough.

I stayed at Magic Cristal Park Hotel with my family, and unfortunately, the experience was disappointing. From the first day, we informed the reception that the air conditioning in our room wasn’t working. We went to the front desk every single day asking to change rooms, but nothing was done. To make things worse, the phone in the room didn’t work either, so we had to go down personally each time, which was exhausting. The hotel has a good location and some leisure options, but the customer service seriously needs improvement. We expected more care and respect as guests.

We visited this hotel on an all inclusive basis for my husbands birthday. From our welcome at reception til our booking out the staff couldn`t have been friendlier or more helpful. The room was not very big, but when all you are doing is sleeping there, how big do you want it? The dining room was large and the buffet and cooking stations were well laid out. The choice was great at each meal time and catered for the Brits who dont want to venture from their "chips with everything". Shame about the Yourkshire puds tho that were a little over done! The sun terrace and bar are nicely sheltered from any winds and we even took part in the afternoon shooting competition. In the evening the entertainment in the downstairs bar was good and varied, hosted by a British couple with disco and karaoke. We will certainly return to this hotel.

Wow, what a great place to stay and such a fantastic beach, stretches and stretches of golden sand just total bliss, kids had a great time and loads of things to do, the hotel has fantastic entertainment and the suns always shining what else would you want ...