Hotel Magic Cristal Park

How do I put this? It's like walking into a outdated care home. Everything looks like it should belong in the 70s, including the people that are there. To put it simply. There are 4 lifts, 2 work, 1 sounds like it's on its last legs and the other is nowhere to be seen. 2 restaurants, 1 for all the Spanish people (looked nicer than the other but never dined in it) the other restaurant is questionable at best. Yeah you have table and chairs, but the food is a 3/5 at best. Some of it is edible some of it hasn't been cooked long enough or for to long, you can't really win. You can get tea and coffee for breakfast but can't get it for lunch or tea? The bar which is located on the main floor is okay, drinks are okay. The entertainment was for a care home. The rooms are not what you see online. Booked a room for 4, we were missing a bed (which they did give us one after back and fourth communication) they gave us 2 cups, 2 glasses and not enough towels for 4 people. Out of 5 plugs in the room, only 2 worked. The plug where the kettle and TV were situated didn't work. We didn't watch TV so that wasn't a problem but we did want to use the kettle. Do you want to know the frustration of having to play switchies with the switches daily? We had to search for housekeeping to change the towels daily. The room wasn't cleaned once while we were there (3 nights). The reception staff were nice and did try to accommodate us the best they could. But it just wasn't good enough. Overall. If you want a cheap hotel with a 20 min walk from the old town and don't mind plugs, lifts, lack of well everything then this is the place for you.

Great rooms. View from our room was a bit grim , but it was clean and tidy. Its in a great location and only 10 mins to the beach. We only used the bottom restaurant and always used the stairs, the lifts took forever, and always full , the food is not the best , but plenty of food available off the grounds. And pretty cheap, if your just after being close to the old town its bang on, the hotel is dated. And the staff on reception are polite , but the most polite were the cleaners. Could not do enough, always friendly, but this is just our experience of the hotel. You may find it a better experience,

You get what you pay for. The positives, food is good, something for everyone. Rooms lovely and tidy and cleaned daily. The pool and sun bathing areas are great. The hotel is in a perfect location for the beach and shops. I've never been in a hotel where all inclusive drinks are premium brands and they aren't shy in pouring the spirits. Loads for kids to do. The hotel had set up a Halloween themed walk of terror which we all found fantastic (even the adults). The negatives, the lifts do take a long time and if you have any kind of mobility issues or can't carry a pram downstairs then it will be a struggle. The service at the bar could be very slow. Overall a good hotel, I wouldn't visit again due to the ques for the bar and also we like to try different places . But I would recommend the hotel.

Just completed my first night of a 3 night stay here. Id like to give an honest review based on my findings. Firstly I will say I was very nervous after reading previous reviews but I found the following: Positives: * Location * Size of the bedrooms * The bed was comfortable * A good shower * Some of the breakfast items were edible * The check in was efficient, friendly and we were allowed the room 2 hours early. Negatives: * The bedroom walls are very thin, you can here the people snore in the next room * There were cigarette butts and ash on the window ledge of the bedroom * The view from the bedroom is the worst I've ever had * The restaurant staff have literally zero care for customers, even if you smile and say hello they don't care they hate their jobs * The lifts do take forever, but I expected this from past reviews * The dinner is terrible, there is alot of food but it's all low quality and cold. The main problem is with breakfast and dinner the pure volume of food laid out. There must have been 500 chicken nuggets in a tray that were like bullets. * It's very outdated, especially the restaurant, the hotel opened in 1984 and I think it's not been changed. * The reception is always busy and a maximum of 2 people working means you have to queue for minimum 20 minutes. There should be a separate queue for guests / people checkin in. * If you want a hairdryer you can rent it for a few hours (20€ deposit) you have to do this each time which means queuing each time. I commented that it's crazy, the receptionist replied it's only a 3 star hotel. I've stayed in hostels that don't have such a policy. In summary: If you want a cheap stay in a good location it's ok, I would recommend only to stay as room only though as there are many food options in Benidorm.

Do NOT stay here. The checking was slow, 35 minutes to be told the room isn't available until 4pm. Go have lunch and come back, we went to the bar and had to pay for cups. We returned at 4pm and queue for another 20 minutes.|Got to our room and it smelt of sewage. We paid for a balcony and it wasn't there. I went to reception and queue for another 20 mins to be told they didnt have any and thats that. Returned to my room to find 2 plug sockets, 1 for fridge , 1 for tv. Called down and was told I was lying there must be more. Engineer came and said oh yes this room doesn't have many.|Reported back to reception and was told to come back tomorroe and maybe they have a different room.|I went back and they didnt know what I was talking about |Lifts were old and waited over 20 minutes a d they often didnt come.|It was chilly the second night, turned heat on and it didn't work.|Went to reception again. Stood there 20 minutes to be told an engineer would come, 24 hours later, still waiting.|Bar staff were not interested, 1 member of staff, 20 deep queue, couldn't find a clean table, dirty glasses and food on the floor. |Restaurant food was good to be fair.|All in all it was a terrible holiday, everyone complaining, hotel just didnt care. Maybe a 1 star if lucky, pay the extra £100 per person for somewhere nicer.

Lovely clean and comfortable room. Food was ok, the snack service was the best. No hot drinks in restaurant for lunch and dinner services. Ques quite long for bar service, severely understaffed. Room was overlooking the park so nice and quiet but I did miss a balcony. Would be better if hot drinks and soft drinks were help yourself, it would make it easier for bar staff Asked to upgrade to UAI when arrived but it was €100pp. Fat too expensive for a cheap holiday. Would I come again? Only if I had a cheap deal with children but not as a couple.

Nice friendly hotel. The staff are friendly, helpful and approachable. Rooms are clean and are well looked after. Food is fine and aimed more for the spanish home market as most guest are spanish. Exceptionable value for the money.

From arriving late due to delay at airport Nobody on reception. We shouted for service and a scruffy man came out stinking of smoke. He had an infection in his nose and we could see the infected bubble just hanging. That put me off straight away. He threw the bands on the desk and said DOOR. we took ourselves in the lift. The room was very clean and tidy and the cleaning staff made sure it stayed that way. The lifts are appalling and having to wait is the normal. The food was ok very repetitive but you could always find something tasty. The bar was 18 deep sometimes 22 waiting to be served. The entertainment area bar was very good and friendly staff kept it moving with no problems. We have been to this Hotel at least 3 times over the years and this will be the last. It’s certainly Gone downhill and so has the clientele.

We visited this hotel on an all inclusive basis for my husbands birthday. From our welcome at reception til our booking out the staff couldn`t have been friendlier or more helpful. The room was not very big, but when all you are doing is sleeping there, how big do you want it? The dining room was large and the buffet and cooking stations were well laid out. The choice was great at each meal time and catered for the Brits who dont want to venture from their "chips with everything". Shame about the Yourkshire puds tho that were a little over done! The sun terrace and bar are nicely sheltered from any winds and we even took part in the afternoon shooting competition. In the evening the entertainment in the downstairs bar was good and varied, hosted by a British couple with disco and karaoke. We will certainly return to this hotel.

Wow, what a great place to stay and such a fantastic beach, stretches and stretches of golden sand just total bliss, kids had a great time and loads of things to do, the hotel has fantastic entertainment and the suns always shining what else would you want ...