Hotel Magic Cristal Park

This is a very outdated hotel everything needs updating, its in a great location, in the old town five minutes to the beach and bars and shops . Unfortunately, this is not enough for a lot of people. The queue's at reception is always long as is the que for drinks at the bar made more difficult by the fact the coffee and tea facilities are also at bar this takes ages! why they don't have self-service facilities or a coffee lounge is beyond me! Nice point crisps and peanuts available to help yourself.|The lifts are a complete nightmare, I waited 20 minutes for a lift one evening! The rooms are hit and miss you can have a wonderful room with a fabulous balcony or terrace or just a room with no outside access and terrible views! I have to say the housekeeping was very clean room and towels every day. |The food good varied, and you could always find something to eat . unfortunately ,it was difficult to get glasses for drinks and bowls ,|The bar area always had dirty tables with left glasses and drinks ,I found myself getting a cloth and cleaning my own table! |There was some trouble in room next to ours with screaming and fighting in the middle of the night, we called reception and security arrived very quickly.|We had to maintenence out to two of the four rooms we had due to problems with shower, toilet and air-conditioning conditioning . They arrived promptly. |Unfortunately the two days before we came home the water was turned off for most of the day. The a pipe burst and flooded the reception area. Bar area and some of the resteraunt. Obviously, a serious problem probably due to the age of the hotel.|The roof terrace and swimming pool had plenty of sunbeds and the bar which you have to pay 1 euro for plastic glass which is returned when glasses handed in!|All in all I enjoyed my holiday , this is the second time time our group has stayed at Magic Cristal Park Hotel. Next year we will find another hotel .

Loved this hotel, especially the rooftop bar and pool food was great staff were so friendly, clean rooms had a balcony which was nice to sit out on and watch the world go by enjoying the very hot sun. All four of us. Really enjoyed staying at this hotel and would highly recommend going back. Would like to say thank you to Alix at reception who helped a situation when we arrived, We had no rooms an hour later. Our standard room was upgraded to a balcony room. Also Apple did was upgraded to ultra inclusive and this was all on the hotel staff as it was their problem and they were only too happy to help and which we appreciate it very much. Will definitely be going back to this hotel at some stage

Fantastic stay great rooftop bar and loads of sunloungers in seperate bit up stairs from pool and tables and chairs for bar . Staff was great very helpful. Games room with loads of computer games for kids . Will definitely be back the reception staff forgot managers name.but alix was very helpful. Plastic cup purchased for 1 euro wich if you take to bar always replaced with a clean one just got to remember to take with you when go to pool bar .drinks were amazing . Food was as expected . aircon was a god send . Four of us had a great stay will be back . Bar staff were great especially the one we called happy happy as always smiling . Lift can be bit slow but a large hotel anf goes up seven floors and then back to be expected and also goes to both restraints on minus 1 and minus 2 ty 😊

From the moment I arrived, it was immediately clear that the hotel was not fit for purpose. There was no running water—no way to wash, no functioning toilets, and a persistent sewage smell in the room, making the environment completely unhygienic and uninhabitable. The lobby flooded, and staff were using towels to clean up the mess, with no wet floor signs in sight—creating a serious safety hazard. Throughout the stay, I approached the reception three times starting at 8:30am, requesting to speak with a manager. I received no response until 7:30pm the following day, at which point I was offered an “upgrade” to all-inclusive as compensation. However, I was then presented with a legal waiver that required me to forfeit any right to pursue further action against the hotel or EasyJet Holidays in exchange for this offer. This was both inappropriate and unacceptable, especially considering the food provided was of extremely poor quality and not something we could consume. To make matters worse, I was threatened with the police when I returned to reception again after the air conditioning failed in our room. This level of intimidation and disrespect from staff is appalling. I was met with dismissive and rude behavior instead of empathy or support. I’ve made four attempts to contact EasyJet Holidays during the stay, yet received no resolution or meaningful assistance. I now have no choice but to pursue compensation through formal complaints and consumer rights channels upon returning home. This experience was not just below acceptable standards—it was inhuman. Being left to stay in a room that smelled of raw sewage, with no sanitation, no communication, and no accountability is a breach of basic hospitality and health standards.

The hotel is a bit dated but this is not a negative really. Got the Spanish vibes. Staff are lovely and very helpful. I am not a drinker so we not really using the pub downstairs but at the pool bar the drinks are ok.Good choice of food in the restaurant as well.A lot of old Spanish ladies but they just make me smile.They always look nice and I wish I will be able to enjoy my retirement like they are 😁

It’s easier to say just don’t go 😂 we had no water in the room for two days so couldn’t go to the toilet or shower. There was no drinking water for two days. Flooded all on bottom two floors. Couldn’t really use the hotel for those two days. Man on reception said we could keep our all inclusive on the last day (we didn’t get picked up until 9 at night) for inconvenience to be told on the day they couldn’t do that and took it off us in the morning. We had already missed the first day not getting there until 11 at night. Food wasn’t good. Pool is awful it’s tiny and inside what might as well be a greenhouse 😂 you can’t use much of the all inclusive as takes you around half hour of queuing to get to the bar. Rubbish or no entertainment and what is on doesn’t start til 10 / 11 at night. Staff don’t really want to know to help with anything. Had days with lots of people all shouting and arguing in reception due to things being bad or not working was just awful all in really only good thing was the location

Have just returned from a four night girls break and it won’t be somewhere I will be returning. Having read previous reviews I unfortunately have to agree with most issues already raised.||On initial check in we only waited 20mins to be seen and the lady we saw was helpful, however we had to return to ask for the sofa bed to be made up due to the beds not being big enough for two of us to share and was told they wouldn’t do this as they couldn’t garuntee they worked. The female we spoke to just didn’t seem to care at all and said we can try the bed to see and gave us two bedsheets not even spare pillows, we also had to ask for an extra towel as they had only provided three.||This wasn’t the only member of staff we encountered who was rude. One cleared a table outside and didn’t look where he was going. He bumped into my friend and spilt coffee down her arm but shouted at her to say it was her fault when it clearly wasn’t. There was also a barman(Roy) at the pool bar who was rude and arrogant. ||The times we went to the pool area we were fortunate enough to find loungers however the area isn’t that big. They could do with removing the table tenis table and utalising this space for more seating. There is also a ridiculous rule of having to buy your plastic cup and you can get your euro back at the end of the trip. Why as an all inclusive customer i can’t just order a drink and get a new cup each time i don’t know.||The lift that was broken was fixed by the second day we were there however they run very slowly and when trying to call them you could be waiting five/ten mins.||The food is what you expect for an all inclusive, it would have been nice to have had fresh yoghurt and a fruit salad for breakfast but we didn’t go without. Also better labelling of what meals are is required for allergen purposes.

Terrible. The photos give a false image. Child pool is absolutely tiny. For babies. Food on buffet cold…including the hot food! Not enough staff on bars. Queueing for 15 minutes on average. Even longer wait for lifts. Reception staff don’t or pretend to not speak English. Bad….very bad!

We visited this hotel on an all inclusive basis for my husbands birthday. From our welcome at reception til our booking out the staff couldn`t have been friendlier or more helpful. The room was not very big, but when all you are doing is sleeping there, how big do you want it? The dining room was large and the buffet and cooking stations were well laid out. The choice was great at each meal time and catered for the Brits who dont want to venture from their "chips with everything". Shame about the Yourkshire puds tho that were a little over done! The sun terrace and bar are nicely sheltered from any winds and we even took part in the afternoon shooting competition. In the evening the entertainment in the downstairs bar was good and varied, hosted by a British couple with disco and karaoke. We will certainly return to this hotel.

Wow, what a great place to stay and such a fantastic beach, stretches and stretches of golden sand just total bliss, kids had a great time and loads of things to do, the hotel has fantastic entertainment and the suns always shining what else would you want ...