A H
Google
From the moment I arrived, it was immediately clear that the hotel was not fit for purpose. There was no running water—no way to wash, no functioning toilets, and a persistent sewage smell in the room, making the environment completely unhygienic and uninhabitable. The lobby flooded, and staff were using towels to clean up the mess, with no wet floor signs in sight—creating a serious safety hazard.
Throughout the stay, I approached the reception three times starting at 8:30am, requesting to speak with a manager. I received no response until 7:30pm the following day, at which point I was offered an “upgrade” to all-inclusive as compensation. However, I was then presented with a legal waiver that required me to forfeit any right to pursue further action against the hotel or EasyJet Holidays in exchange for this offer. This was both inappropriate and unacceptable, especially considering the food provided was of extremely poor quality and not something we could consume.
To make matters worse, I was threatened with the police when I returned to reception again after the air conditioning failed in our room. This level of intimidation and disrespect from staff is appalling. I was met with dismissive and rude behavior instead of empathy or support.
I’ve made four attempts to contact EasyJet Holidays during the stay, yet received no resolution or meaningful assistance. I now have no choice but to pursue compensation through formal complaints and consumer rights channels upon returning home.
This experience was not just below acceptable standards—it was inhuman. Being left to stay in a room that smelled of raw sewage, with no sanitation, no communication, and no accountability is a breach of basic hospitality and health standards.