Hotel Magic Cristal Park

We stayed at Magic Cristal Park and, while it has some positives, overall we left disappointed.||The hotel caters mainly to Spanish guests, which isn’t a problem in itself, but it does mean you’ll struggle to find anyone to chat with at meal times or around the bar if you’re not fluent.||Check-in took around 40 minutes, with queues every time we passed reception during our stay. Staff were hit and miss – some were excellent, others quite abrupt, possibly due to the language barrier (none wear name badges, so impossible to mention individuals).||Lifts are another frustration. There are four, but only two were working the entire week, and with so many floors it could take ages to get in one – especially at meal times.||Food is passable, but limited, particularly for vegetables and variety. It’s very Spanish-orientated, so if you’re expecting more international options you might be disappointed.||We paid for Ultra All Inclusive, which supposedly included a stocked mini bar – ours was empty and switched off on arrival. After asking, we were given two cans of pop and one can of beer… not exactly what we expected for the upgrade.||The room itself was clean and tidy, but basic. The beds were noisy, and the balcony door (and most neighbours’ doors) squeaked badly. The shower pressure was good, but the temperature constantly fluctuated.||The pool area and rooftop terrace were easily the highlights. Clean, well-kept, and a nice place to relax – though it’s a shame they don’t serve food up there. Getting down to the basement restaurant for lunch could take 20 minutes due to the lift situation.||Bar service was generally good, though we used the “Fastpass” section, which helped a lot. Queues for the regular bar were always long, and the signage isn’t clear – a few guests even shouted at us thinking we were skipping the queue.||Overall, this hotel has potential, but poor maintenance, overcrowding, and lack of attention to detail really let it down. If you get it at a cheap rate and just want somewhere central, it’s fine – but don’t expect a smooth or premium experience.

Great rooms. View from our room was a bit grim , but it was clean and tidy. Its in a great location and only 10 mins to the beach. We only used the bottom restaurant and always used the stairs, the lifts took forever, and always full , the food is not the best , but plenty of food available off the grounds. And pretty cheap, if your just after being close to the old town its bang on, the hotel is dated. And the staff on reception are polite , but the most polite were the cleaners. Could not do enough, always friendly, but this is just our experience of the hotel. You may find it a better experience,

Decent place to stop. Little dated in style but definitely not a deal breaker. Food was ok. Nothing special. Staff were very polite especially two of the clean up staff at meal times. Older bloke called Ernesto was awesome. Think the only thing that lets the place down is the elevators which are extremely slow.

You get what you pay for. The positives, food is good, something for everyone. Rooms lovely and tidy and cleaned daily. The pool and sun bathing areas are great. The hotel is in a perfect location for the beach and shops. I've never been in a hotel where all inclusive drinks are premium brands and they aren't shy in pouring the spirits. Loads for kids to do. The hotel had set up a Halloween themed walk of terror which we all found fantastic (even the adults). The negatives, the lifts do take a long time and if you have any kind of mobility issues or can't carry a pram downstairs then it will be a struggle. The service at the bar could be very slow. Overall a good hotel, I wouldn't visit again due to the ques for the bar and also we like to try different places . But I would recommend the hotel.

Just completed my first night of a 3 night stay here. Id like to give an honest review based on my findings. Firstly I will say I was very nervous after reading previous reviews but I found the following: Positives: * Location * Size of the bedrooms * The bed was comfortable * A good shower * Some of the breakfast items were edible * The check in was efficient, friendly and we were allowed the room 2 hours early. Negatives: * The bedroom walls are very thin, you can here the people snore in the next room * There were cigarette butts and ash on the window ledge of the bedroom * The view from the bedroom is the worst I've ever had * The restaurant staff have literally zero care for customers, even if you smile and say hello they don't care they hate their jobs * The lifts do take forever, but I expected this from past reviews * The dinner is terrible, there is alot of food but it's all low quality and cold. The main problem is with breakfast and dinner the pure volume of food laid out. There must have been 500 chicken nuggets in a tray that were like bullets. * It's very outdated, especially the restaurant, the hotel opened in 1984 and I think it's not been changed. * The reception is always busy and a maximum of 2 people working means you have to queue for minimum 20 minutes. There should be a separate queue for guests / people checkin in. * If you want a hairdryer you can rent it for a few hours (20€ deposit) you have to do this each time which means queuing each time. I commented that it's crazy, the receptionist replied it's only a 3 star hotel. I've stayed in hostels that don't have such a policy. In summary: If you want a cheap stay in a good location it's ok, I would recommend only to stay as room only though as there are many food options in Benidorm.

Lovely clean and comfortable room. Food was ok, the snack service was the best. No hot drinks in restaurant for lunch and dinner services. Ques quite long for bar service, severely understaffed. Room was overlooking the park so nice and quiet but I did miss a balcony. Would be better if hot drinks and soft drinks were help yourself, it would make it easier for bar staff Asked to upgrade to UAI when arrived but it was €100pp. Fat too expensive for a cheap holiday. Would I come again? Only if I had a cheap deal with children but not as a couple.

From arriving late due to delay at airport Nobody on reception. We shouted for service and a scruffy man came out stinking of smoke. He had an infection in his nose and we could see the infected bubble just hanging. That put me off straight away. He threw the bands on the desk and said DOOR. we took ourselves in the lift. The room was very clean and tidy and the cleaning staff made sure it stayed that way. The lifts are appalling and having to wait is the normal. The food was ok very repetitive but you could always find something tasty. The bar was 18 deep sometimes 22 waiting to be served. The entertainment area bar was very good and friendly staff kept it moving with no problems. We have been to this Hotel at least 3 times over the years and this will be the last. It’s certainly Gone downhill and so has the clientele.

Here at the moment 17 Nov,nice weather 22 in day,nice hotel,bit dated clean and well run. Food is typical all inc with nice drinks,we are in centre of old town middle of shops etc. Nice stay with Mrs in room 701 next to rooftop pool and bar. Entertainment in cafe bar with bow on tap,LA Roche bar for Spanish with fantastic atmosphere. Thank you cristal park

We visited this hotel on an all inclusive basis for my husbands birthday. From our welcome at reception til our booking out the staff couldn`t have been friendlier or more helpful. The room was not very big, but when all you are doing is sleeping there, how big do you want it? The dining room was large and the buffet and cooking stations were well laid out. The choice was great at each meal time and catered for the Brits who dont want to venture from their "chips with everything". Shame about the Yourkshire puds tho that were a little over done! The sun terrace and bar are nicely sheltered from any winds and we even took part in the afternoon shooting competition. In the evening the entertainment in the downstairs bar was good and varied, hosted by a British couple with disco and karaoke. We will certainly return to this hotel.

Wow, what a great place to stay and such a fantastic beach, stretches and stretches of golden sand just total bliss, kids had a great time and loads of things to do, the hotel has fantastic entertainment and the suns always shining what else would you want ...