Hotel Mall Palace

Very Poor Experience – 0 Star Rating We booked Mall Palace, Mall Road, Mussoorie for a family trip in the last week of December, and it was a very disappointing experience. This hotel deserves 0-star rating. The building and rooms are very old and poorly maintained. The TV was not working, rooms and passages were not clean at all, and basic hygiene was missing. The mirror in the room was broken, which is unsafe for kids. The bed, doors, and bathroom accessories were broken. Even the bathroom lock was not working—they had placed cardboard to support the lock, which is completely unacceptable. On top of all this, the afternoon on-duty staff was extremely rude, spoke with bad attitude, and showed no concern for our complaints. This hotel is not family-friendly, not safe, and not worth the money at all. I strongly do NOT recommend this hotel to anyone. Please avoid booking this property.

Experience is not good. Their room and other things like bed, blanket, towel are like once you see you never want to use it. Hotel provide torn and used bed sheet, blanket. Highly dis-satisfied with the hotel quality. I will never recommend anyone to book this hotel.

The hotel property is slightly old so maybe a little problem for those looking for a lavish modern built property but that is the only con. Everything else is great about this hotel - food is decently priced and delicious, location is right at the middle of mall road so perfect, valet parking is also available, staff are courteous and polite, all rooms have balcony - some have private balcony others have a big common balcony for big groups/family. The restaurant is on the top floor and really good as well. Hotel tariff is also very good compared to hotels in the surroundings. All in all, I would definitely recommend this hotel for all kinds of guests whether family, couples or groups of friends. Thank you Hotel Mall Palace for serving us well :)

Worst hotel to stay because of following reasons:- 1. Rooms are dirty and unhygienic. 2. Washroom wash basen are broken , No soap, No shampoo, No dental kit. 3. Poor service of food and if you even order lemon they will charge for it. 4. Monkey are coming on there room balcony often to steal the food. Unsafe environment. It's always to stay to other property on mall road instead of this worst hotel. There staff have only 1 excuse that this hotel in soon going for renovation.

Really very nice hotel good staff amazing view must recommend

This hotel did not give refund , if you cancel your booking due to any natural calamities.

The location of this hotel is excellent, but the maintenance and hygiene standards are extremely poor. I’ve been staying here for the past 10 years, but in the last 2 years, the quality has declined drastically. |Don't rely on reviews older than two years, as the condition was much better back then. However, the management now seems to have completely left the hotel in the hands of the staff, and as you can imagine, how they will take care without any supervision. |We stayed in the soo called most premium AC rooms of the hotel. they reuse dustbin bags from previous stays, which still have stains of tobacco and ketchup. The towels were dirtyyy, and the bed sheets appeared to have not been changed since the last 2-3 guests. The sofa and chairs were also in poor condition. There was noticeable seepage on the walls throughout the room, and a foul odor lingered in the air.||We had booked the room for two days, but the conditions were so bad that we considered switching hotels the following day (although we couldn't, every hotel was full because of new year). Despite the hotel being nearly empty, both the room service and cleanliness were abysmal, and the overall service was disappointing.

This hotel is located in a heart of mussoorie with a perfect valley view from room balcony. Food and service is awesome. We had mix pakora in a rainy day and enjoy with a lovely view. Next day we had chatpata gobhi ka paratha which is mouth littering. This hotel is on mall road and very close market. We enjoyed a lot ..cleanness is 10 out of 10, staff is very helpful and a call away.