sanket V.
Google
Very Poor Experience – 0 Star Rating
We booked Mall Palace, Mall Road, Mussoorie for a family trip in the last week of December, and it was a very disappointing experience.
This hotel deserves 0-star rating. The building and rooms are very old and poorly maintained. The TV was not working, rooms and passages were not clean at all, and basic hygiene was missing.
The mirror in the room was broken, which is unsafe for kids. The bed, doors, and bathroom accessories were broken. Even the bathroom lock was not working—they had placed cardboard to support the lock, which is completely unacceptable.
On top of all this, the afternoon on-duty staff was extremely rude, spoke with bad attitude, and showed no concern for our complaints.
This hotel is not family-friendly, not safe, and not worth the money at all.
I strongly do NOT recommend this hotel to anyone. Please avoid booking this property.