Jasi D
Google
We booked the accommodation six weeks in advance. Two days before the arrival, we were informed in writing that there had been a technical error and the hotel was fully booked. We were advised to find another accommodation. When we asked why this was only noticed weeks after the confirmed booking, we did not receive a response.
Finding another accommodation at such short notice during the peak of summer was nearly impossible and extremely frustrating. Eventually, when we informed the hotel that we had booked another accommodation and were waiting for their official cancellation of the booking, they informed us that there was actually a room available. They stated that if we did not want it, we would have to cancel ourselves, otherwise, they would charge us the full amount as a "no show". This was an absolute outrage!
By forcing people to cancel the booking through the 3rd party booking platform, they are depriving the guests of the opportunity to write a negative review on that platform and likely saving themselves cancellation fees. It's just fraud!
If you want to ensure that you actually have a place to stay, I strongly recommend booking another hotel!